Fairfield Inn & Suites Boston Logan Airport/Chelsea Guest Reviews
4.3/5
Very Good
111 review
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Verified reviews
Location4.3
Amenities4.4
Service4.2
Cleanliness4.3
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Positive reviews(10)
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Negative reviews(1)
Guest User
King Room
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 15, 2024
Comfortable
peacockfish
King Suite with Sofa Bed
Stayed in May 2024
Family
14 review
5.0/5
Outstanding
Posted on May 28, 2024
The layout of the room is quite standard, the sofa bed is very comfortable for one person, the free breakfast is delicious, parking is convenient, and it is only 10 minutes away from downtown. The location is very good.
Let's talk about Boston. The roads are complicated and many exits are not designed reasonably. It is easy to go wrong. Bostonians are highly educated and indifferent to others.
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Guest User
King Room
Stayed in Mar 2023
Business travelers
2 review
3.7/5
Posted on Mar 15, 2023
Excellent location with the good transportation system in Boston to reach the entire city including the airport. Stop 3 min.
Good, varied breakfast.
Good facilities with gym and heated pool, long hours.
Fatal services: they do not clean or make the room during the first 3 nights of your stay and you have to request in advance that they do it for the 4th and/or successive nights.
Well equipped and comfortable rooms.
Excessive price even though it is USA.
Reception staff... not bland, the following... and in a city where the Spanish language predominates, they don't speak it. The bar and room staff almost all speak English and Spanish, in addition to their kindness... Perhaps they should exchange salaries and functions from one another and the hotel would improve remarkably.
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Guest User
King Room
Stayed in May 2023
Business travelers
11 review
1.7/5
Posted on May 16, 2023
The room facilities are good, but the service attitude is very poor. The room was not cleaned for two consecutive days, and the room was not cleaned according to the appointment made one day in advance to clean the room the next day. The room door was photographed at 10:55 in the morning when we checked out on the last day The sound of the mountain was so frightening that I dared not open the door. After 11:5, the person who confirmed the pick-up arrived before he dared to open the door. Strongly urge Ctrip not to recommend this hotel.