Grand Hyatt Properties in Chengdu

The room offered a great view, especially of the IFS panda, and the hotel itself is a classic brand with an elegant, if somewhat old-fashioned, design. However, my overall rating isn't very high... First, there's the abundance of mirrors in the room, which many might find off-putting. While it's a design feature, I felt it was a bit arrogant and disregarded guest preferences. Then there's the actual living experience. The three-way separation of the washroom and bathroom wasn't very convenient, especially the bathroom sink. The numerous cubbies made it difficult to access items, and the hairdryer was incredibly hard to use! The minibar area also felt poorly designed; the kettle had to be moved to the bathroom for use (and the water glasses had noticeable water stains). The user flow definitely needs to be more ergonomic. Additionally, the luggage rack was too narrow, forcing me to spread my large suitcase on the floor, taking up space. Overall, the room had many usability issues, making it quite uncomfortable. 😂 Lastly, the guest service... When I called the day before check-in to discuss my room preferences, the person immediately addressed me as 'sir.' I corrected them, thinking it was fine since my name can sound masculine. But during the post-checkout follow-up call, they again addressed me as 'sir.' I was speechless. After I corrected them again, they wouldn't acknowledge I was a woman, said they had misdialed, and hung up... I mean, come on, let's not be so quick to jump to conclusions, please. In short, the stay was mediocre. I won't be considering the Grand Hyatt for my next trip to Chengdu.