Home2 Suites by Hilton Chengdu Kuanzhai Alley Guest Reviews
4.8/5
Excellent
1492 review
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Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1492)
Positive reviews(1477)
Reviews with photos/video(599)
Friendly front desk staff(243)
Delicious breakfast(242)
Many amenities(146)
Well designed(48)
Tasty coffee(45)
Close to scenic area(37)
Perfect for families(29)
Awesome gym(16)
Negative reviews(15)
Sawyerlai1990
King Studio Suite
Stayed in Aug 2024
Couples
2 review
4.7/5
Amazing
Posted on Sep 3, 2024
Location is a 15-minute walk from kuaizhai Alley. There is also a shopping mall around 10 mins walk. The rooms are clean and big. Staff and the counter are very friendly and helpful. Even help us with our luggage into the hotel when we were outside the hotel. Had some problems with the WiFi and ordering food without a local number. But the staff at the reception helped us and even provided me with a local number of the hotel for me to order takeout which is also a good experience. Will come back to stay here again when in chengdu.
Response from Property: Dear guest, We are very happy to receive your recognition. Unfortunately, we did not receive your five-star rating. We greatly appreciate your support and understanding, and also hope that you can visit our hotel again, giving us the opportunity to provide you with better service and experience. If you have any other needs or suggestions, please feel free to contact us at any time, and we will be happy to serve you. Looking forward to our next encounter, thank you again for your feedback, and wish you a happy life!
Anonymous User
King Deluxe Studio Suite
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 11, 2023
Great location! Excellent service, very friendly staff. The breakfast was also good, many different kind of options (western and Chinese dishes as well). The non stop coffee and tea “bar” is also a great idea at the lobby. Thank you for the experience.
Response from Property: Dear guest,! Thank you very much for your stay and appreciation! I am glad to bring you a wonderful memory on your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome back to experience again, hope you are happy every day!
Minuteman
Cozy Queen Room
Stayed in Nov 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 6, 2023
Very nice hotel at the center of traditional neighborhood. Great selection of breakfast items. Staffs are super nice. Will definitely stay again in future visit.
Response from Property: Thank you very much for your recognition and praise of the hotel, I look forward to meeting you again next time, I wish you a pleasant trip!
Guest User
King Studio Suite
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
I took a weekend off to visit friends and chose this hotel near Kuanzhai Alley. It is very convenient to travel around Chengdu by shared bicycles. I upgraded my room when I arrived at the hotel in the evening (although it didn't feel much bigger). The small decorations in the room were nice. The breakfast in the lobby was okay, but it didn't have local characteristics such as Dandan noodles (laughs). I could also watch the pedestrians outside during breakfast, which was a good experience.
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kiki2819
King Studio Suite
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 30, 2024
It was my first time staying at Huiting Hotel. I found it to be particularly suitable for family outings. The king-size room has a sofa bed, which is very comfortable and perfect. The hotel is very new, with a laundry room and a free self-service beverage counter where you can drink coffee. Although the breakfast cannot be compared with luxury hotels, it has basically everything you should have. The main price is affordable, which is better than ordinary express hotels. Although the hotel is in an alley, there are also many delicious foods in the alley.
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Guest User
King Studio Suite
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 30, 2024
Environment: The location is quite convenient. It is convenient to go anywhere by subway or bus. It is not far to walk to Kuanzhai Alley and Kuixinglou Street. Service: The service is very good. If you need anything, please contact the front desk and the robot will deliver it to you.
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Response from Property: Dear guest, it is a great honor for Hilton Garden Inn to receive your recognition! We are glad that you have chosen Hilton Garden Inn Chengdu Kuanzhai Alley among many hotels. Hilton Garden Inn currently has branches in many cities across the country. You are welcome to visit us at any time! We look forward to your next visit and hope that our next meeting will bring you the same intimacy and different surprises and touches.
Mailediyou
King Deluxe Studio Suite
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The hotel is in an alley and looks inconspicuous. When you walk in, you will find panda elements everywhere. The room is beyond your expectation. The sofa bed is very suitable for traveling with children. Breakfast is on the left side of the lobby. The daifuku is super delicious. At noon, I ordered takeout with my friends and it was very comfortable to eat in the smart area. Coffee and tea are provided free of charge, and there are small candies prepared for children, which are recognized by the children. The service is very good and it is worth visiting again next time you come to Chengdu.
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Response from Property: Dear guest, thank you very much for choosing to stay at our Home2 Suites by Hilton Chengdu Kuanzhai Alley. Flowers bloom all year round and welcome guests with smiles. Have you been infected by the sweet smiles of our friends? We believe in always providing value-for-money services to our families. Satisfaction is just the beginning. More surprises are waiting for you to experience. Come home often, we are always waiting for your arrival!
Guest User
King Studio Suite
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The room has a large bed and a sofa bed, which is very suitable for our family with two children. The room is very warm and the bedding is very clean. Four bottles of Jingtian purified water are provided every day. There is also fruit tea, coffee and snacks in the lobby downstairs, which are all free. The breakfast is also very rich. In fact, the two children are over 1.2 meters tall and there is no extra charge.
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Response from Property: Dear distinguished guest, hello! Thank you very much for your support to our hotel. We will continue to work hard and strive to do better in service to gain your satisfaction and affirmation. The development of the hotel is inseparable from your continued attention and support. We sincerely look forward to your visit again. I wish you and your family happiness and all the best!
Guest User
2 Double Beds Studio Suite
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 16, 2024
I love this hotel so much that we will always go to Huiting Hotel first when we travel in the future. First of all, the size of the room is very suitable for a family trip. There are sofas and study tables inside. It is very suitable for the family to talk and read books after playing. The smart toilet is also a favorite of children and is very convenient to use. The laundry room is also a big favorite. In summer, I sweat a lot and search for clothes. I took all the dirty clothes from the past few days to the laundry room to wash and dry them. I can continue to wear them when I come back fragrant, which saves worry and effort. The ladies at the front desk are also very enthusiastic, handling problems in a timely manner, and giving small gifts💝
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Response from Property: Dear guests, thank you very much for choosing to stay at Hilton Garden Inn Chengdu Kuanzhai Alley. Flowers bloom all year round, and we welcome guests with smiles. Are you infected by the sweet smiles of our friends? We believe in always providing value-added services for families. Satisfaction is just the beginning. More surprises are waiting for you to experience. Come home often. We are always waiting for your arrival!
Guest User
King Studio Suite
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The room is very new, the equipment is very advanced, the direct drinking water, toilet, curtains are very smart, the most important thing is the breakfast, be sure to order a set meal with breakfast! There are free tea and coffee drinks on the first floor of the hotel, which is super convenient! It is an 8-minute walk from the Luomashi subway station, and it is even faster by bike!
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6/11
Response from Property: Hello, distinguished guests! Thank you for taking the time to tell us about what you saw and felt during your stay. We also appreciate your affirmation and high praise of the hotel. We will always strive to do better and give our customers a more comfortable stay experience and more warm touches. The entire Home2 Suites by Hilton Chengdu Kuanzhai Alley family looks forward to your visit again!
magusmum
King Studio Suite
Stayed in Jun 2024
Family
7 review
4.7/5
Amazing
Posted on Jul 16, 2024
The location of the hotel is easy to find, not far from Kuanzhai Alley and other scenic spots in Chengdu. The room facilities are well-equipped, clean and tidy, and the service at the front desk is also very good, especially the two ladies Yuanyuan and Dandan, who are always smiling The greeting was very nice.
Suggestions: Key improvements should be made in the shower room: 1) Add punch-free hooks so that clothes and bath towels can be conveniently hung. 2) Frosted or frosted glass partitions can save customers time. When one person is taking a bath, others can use the wash basin at the same time without affecting each other. 3) The bathroom has no air conditioning and is a bit stuffy. Hope to improve.
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Response from Property: Hello, distinguished guests! Hui Xiaoting is very happy to be recognized by you. Unfortunately, we did not receive your five-star praise. We are very grateful for your support and understanding. We also hope that you can visit our hotel again and give us the opportunity to provide you with better services. service and experience. If you have any other needs or suggestions, please feel free to contact us and we will serve you wholeheartedly. Thanks again for your feedback and wish you a happy life!
LOU YUNPENG
King Studio Suite
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 22, 2024
The hotel is located near the center of Chengdu and close to Kuanzhai Alley, making it convenient for sightseeing in the city. The surrounding roads are not wide, so you need to pay attention to driving safety if you drive by yourself. The parking lot is in B3 of the next building, with dedicated parking spaces, so parking is quite convenient. The hotel has a good internal environment, the rooms are also very clean, and automatic curtains and smart toilets are plus points. There are not many types of breakfast, but the taste is good. The self-service coffee and tea bar has freshly ground coffee, which is great, and there are public computers and printers, which are very convenient👍👍👍
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Response from Property: Dear guest, it is a great honor for Hilton Garden Inn to receive your recognition! We are glad that you have chosen Hilton Garden Inn Chengdu Kuanzhai Alley among many hotels. Hilton Garden Inn currently has branches in many cities across the country. You are welcome to visit us at any time! We look forward to your next visit and hope that our next meeting will bring you the same intimacy and different surprises and touches.
Guest User
2 Double Beds Studio Suite
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 19, 2024
The hotel is located in the old city center of Chengdu. It has the feeling of old Chengdu. It is very convenient to go anywhere. The nearest one is Kuanzhai Alley, which is about 10 minutes' walk away. On the way, you can also go to Kuixinglou Street for a meal. If you are not familiar with the route, you can ask the brothers and sisters at the front desk. They are very enthusiastic to help us answer questions, especially JOJO and Xiaohan. Every time I see them, they are smiling. The layout of the guest room is the usual Hilton standard. The facilities and equipment are well equipped and clean. Now that summer has arrived, I am still afraid of the heat. The front desk turned on the air conditioner before we arrived at the hotel. This is quite thoughtful. Thumbs up. The environment and taste of the breakfast restaurant are quite good. It is a pleasant surprise. It has everything. My favorite is beef noodles. If I want to drink coffee in the morning or on weekdays, I can go to the first floor to make a cup. It is very convenient. Check-in and check-out are quite fast. It was done without waiting. The overall price is also more affordable. I will book it again next time I have the opportunity to come to Chengdu.
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6/9
Response from Property: Dear guest, thank you for giving us such great recognition! This has increased our confidence, and we will definitely work harder to show you a better and better side, so that every one of our family members can leave the best memories of Home2 Suites by Hilton. Although our reunion is short-lived, our friendship will last forever. We look forward to one day in the near future when we will gather together at the Homewood Suites by Hilton. I wish you happiness and joy forever.
Guest User
Cozy Queen Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The hotel service is very good. It is within walking distance of Kuanzhai Alley. When traveling to Chengdu, the room facilities are very young and family-friendly. The price of about 500 is very affordable. The hotel is relatively new. There was a little episode in the middle. The front desk was very enthusiastic to solve it. Everyone followed up. I was very satisfied. The room was very clean and hygienic, and the facilities and equipment were also very complete. There was a small refrigerator, coffee machine, and microwave oven, which was very convenient for our family with children. There were also many types of breakfast, a combination of Chinese and Western styles, which was very good. The service of the brother and sister at the front desk was also very thoughtful. Because we had to catch a flight early the next morning, the sister at the front desk also helped us to arrange a taxi in advance. Thumbs up, trust Hilton, the cost-effectiveness is super high, and I will recommend it to friends to stay
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Response from Property: Dear guest, it is a great honor for Home2 Suites by Hilton to be recognized by you! We are very glad that you have chosen Home2 Suites by Hilton Chengdu Kuanzhai Alley among many hotels. Home2 Suites by Hilton currently has stores in many cities across the country. You are welcome to visit us at any time! We look forward to your next visit and hope that the next encounter with you will bring you the same thoughtfulness and different surprises and touches.
Guest User
Cozy Queen Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 12, 2024
The location of the hotel is very easy to find. It is very close to Kuanzhai Alley, Kuixing Tower and various famous attractions in Chengdu. The room facilities are complete and the sanitation is also clean. The hotel is in the alley, the sound insulation effect is very good, and I slept very comfortably at night. I believe Hilton is very cost-effective. I will stay here next time
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Response from Property: Dear guests, you have chosen our Hilton Garden Inn Chengdu Kuanzhai Alley among many hotels. Thank you for your kindness. We hope that our considerate check-in service will make you feel the warmth of home. With complete supporting facilities, warm accommodation environment and rich breakfast, we hope you will enjoy a great value! We hope that you will like our hotel as always, and we also hope that we will be a beautiful scenery on your journey. We look forward to another spark with you.