Seaton Hotel Chengdu

Seaton Hotel Chengdu Reviews

Seaton Hotel Chengdu

No. 666 Middle Section of Tianfu Avenue, Wuhou District, Chengdu, Sichuan, 610093, ChinaView Hotel Details
Seaton Hotel Chengdu
Seaton Hotel ChengduSeaton Hotel ChengduSeaton Hotel Chengdu
Check available rooms for your travel dates
We Price Match
1 night

Seaton Hotel Chengdu Guest Reviews

4.8/5
Excellent
5197 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(5197)
Positive reviews(5055)
Reviews with photos/video(732)
Many amenities(249)
Delicious breakfast(247)
Friendly front desk staff(232)
Close to metro(95)
Stayed multiple times(84)
Perfect for business trips(68)
Great swimming pool(65)
Loved the night views(49)
Negative reviews(141)
willjr
Premium 2-bed Room
Stayed in sep. 2024
Travel with friends
13 review
4.7/5
Amazing
Posted on 29. sep. 2024
Good room and very nice views. Very good Hotel for a nice price in a good area.
Response from Property: Dear Guset, Thank you for tacking the time to share the feedback. and thanking for choosing our hotel.
Gerardo Alfonso
Premium Queen Room
Stayed in jul. 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on 12. sep. 2024
The place and service have an excellent location . Hotel staff is very friendly and kind
Response from Property: Thanking for your staying our hotel, We look forward to meeting youagain and all the best.
Tatyana (谭西亚)
Executive Studio
Stayed in dec. 2023
Travel with friends
6 review
4.7/5
Amazing
Posted on 11. mar. 2024
beautiful. Spacious. Great view. Was a nice stay.
Response from Property: Dear Guest, Thank you for staying our hotel and we look forward to seeing you again on your next trip
Expat
Premium 2-bed Room
Stayed in okt. 2023
Solo travelers
122 review
4.5/5
Great
Posted on 7. okt. 2023
Convenient. Not so busy. Big mall nearby. Thanks to good staff. Nice price for flight layover.
Response from Property: Thanks you for Choosing our Hotel and for giving us your valuable feedback.
Shannon0614
Premium Queen Room
Stayed in okt. 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 6. okt. 2024
Everyting is good Will come back again
Guest User
Deluxe King
Stayed in maj 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on 31. maj 2023
My friend recommended me to book this hotel for my first business trip to China. First of all, I would like to thank Ms. MeiKo at the front desk for helping me check in, arranging a nice room for me and carefully introducing local features to me. I was very pleased with the experience thank you very much. 
Response from Property: Dear guest, it's an honor to receive your recognition. Your recognition is a great encouragement to the hotel and will encourage us to continue our efforts to improve the quality of service and bring you and other guests a home experience. We will also convey your praise to the team members. We look forward to meeting you again. Wish you a happy life and everything goes well.
Guest User
Deluxe King
Stayed in jul. 2023
Other
3 review
4.7/5
Amazing
Posted on 5. sep. 2023
Good location
Joseph ChanWC
Premium 2-bed Room
Stayed in maj 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 24. maj 2024
Good place to Stay
Omar Mahmoud
Premium 2-bed Room
Stayed in maj 2024
Business travelers
44 review
4.7/5
Amazing
Posted on 21. jun. 2024
good location
Charlie
Premium Queen Room
Stayed in sep. 2022
Couples
30 review
5.0/5
Outstanding
Posted on 28. sep. 2022
We had a pleasant stay thanks to the duty manager Mr Shane HU who arranged everything.
Response from Property: Dear Valued Guest, Thank you for staying with Hilton Chengdu and sharing your feedback. It is our pleasure to learn that our service had left you a really good impression. It is our job and responsibility to help every guest and try our best to satisfied their needs. Thank you again for sharing your kind words and we look forward to welcoming your back in the near future! Kind regards, Hilton Chengdu
Kevin Schooling
Premium Queen Room
Stayed in aug. 2022
Solo travelers
6 review
4.0/5
Very Good
Posted on 19. aug. 2022
Be aware that the garage is a separate company and sometimes charges for parking. I got delayed 30 minutes because of parking and charged as well.
Response from Property: Dear valued guest, we would like to apologize for the inconvenience you have experienced. Staying guests are entitled to complementary parking and the parking charge could be waived and handled by our front desk team members when they are informed during check-out. We should have reminded you in advance before you left the reception counter and we are deeply sorry about the unpleasant delay in the car park. Thank you for bringing this to our attention and please rest assured that we will try our best to avoid this in the future.
Guest User
Premium Queen Room
Stayed in jul. 2022
Solo travelers
9 review
3.5/5
Posted on 2. aug. 2022
Hotel was amazing, however felt a little uncomfortable with the service in the restaurant because the waitresses and waiters would all gather as I trying to ask some questions, it's not rocket science, it's just a question but certain English speaking people like the chef and Shirley made it much better. The Manager refused me to take videos of the pool, executive lounge, spa or gym because "he doesn't have the key" , really silly excuse. I'm a blogger, I understood, these facilities are at the moment not in use because of COVID however a 2 minute video wouldn't of hurt anyone and I'm free marketing for the hotel. Room was fine, few stains on the floor and wall I thought could of been sorted. But room was fine. The breakfast buffet is the best I've had in China!!!!!!
Response from Property: Dear Valued Guest, I appreciate your review of your recent experience at our hotel. I'm very sorry that didn’t have a satisfied experience with us and I have addressed these issues with our team members. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.Kind regards, Hilton Chengdu
Guest User
Premium Queen Room
Stayed in jun. 2022
Couples
2 review
2.2/5
Posted on 4. jun. 2022
The room wasn't great, especially compared to other hotels in the area. We checked in at 2pm but the lunch had already finished and the restaurants didn't open until the evening. The bar didn't serve beer and the outside beer garden was closed so we ended up leaving the hotel for food and drinks for both lunch and dinner. We like staying in different hotels at the weekends for small trips but for the price this was the most dissapointing.
Response from Property: Dear Guest,Thank you for staying at Hilton Chengdu and sharing your feedback. We take your questions and comments very seriously, and have communicated with relevant departments in the first time and made corresponding adjustments. If any problems are found, we will make up for them in time. We sincerely hope that every guest can experience the service quality of care, attention and respect. Thank you again for your support and wish you a happy life and success in your work.
Guest User
Premium 2-bed Room
Stayed in mar. 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on 16. mar. 2022
Great hotel and services, client manager Fairy arranged a room according to my specifications, very satisfied
Response from Property: Thank you for your review. I am pleased to hear you enjoyed your stay and will let Fairy know that she helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
Carlos andres
Premium Queen Room
Stayed in jun. 2022
Travel with friends
9 review
5.0/5
Outstanding
Posted on 28. jun. 2022
Great location…. Very nice hotel
Response from Property: Dear Valued Guest, Thank you for staying at Hilton Chengdu and sharing your feedback. Designed with both the business and leisure travelers in mind, and occupying a prominent position in the heart of the High-Tech District, neighboring Tianfu Software Park and the Century City Convention Center, the striking Hilton Chengdu offers a sophisticated sanctuary of 395 fashionably appointed rooms and suites that seamlessly combine classic elegant furnishings with modern design and state-of-the-art amenities. We appreciate your kindness again for highlighting the convenient location of the hotel and look forward to welcoming you back to our property in the near future!Kind regards, Hilton Chengdu