Grand Plaza Cheongju Hotel

Grand Plaza Cheongju Hotel Reviews

Grand Plaza Cheongju Hotel

114, Chungcheong-daero, Cheongwon-gu, Cheongju, Chungcheongbuk-do, 28320, South KoreaView Hotel Details
Grand Plaza Cheongju Hotel
Grand Plaza Cheongju HotelGrand Plaza Cheongju HotelGrand Plaza Cheongju Hotel
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Grand Plaza Cheongju Hotel Guest Reviews

4.1/5
Very Good
52 review
Verified reviews
Location4.5
Amenities3.8
Service4.1
Cleanliness4.1
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All reviews(52)
Positive reviews(45)
Reviews with photos/video(9)
Awesome stay(19)
Clean and tidy(11)
Friendly owner(7)
Negative reviews(7)
Chris
Deluxe Family Room
Stayed in Apr 2024
Family
1 review
2.7/5
Posted on Apr 30, 2024
The facility was large but not busy. Not sure if this has any to do with my poor experience but the air conditioning was not individually controlled despite having a thermostat. The front desk said it was controlled by the hotel not individual room. They offered a fan. The room was always 78F degrees or about 26C degrees. The 2nd night, the room smelled weird. Asked for an air purifier. They didn’t have it, so they offered me a moldy humidifier instead. I asked for more bath towels and they gave me 2 floor mat towels. Finally, the water pressure is incredibly strong. To a point where the shower water actually stung and the plastic curtain kept flying on to me. The overall, not what I expected out of a 4 star hotel.
Response from Property: Dear.Chris Thank you for using Grand Plaza Cheongju Hotel. We are very sorry for the inconvenience caused by the facilities and services. We will deliver the relevant information to the department in charge to repair it, and we will try to improve it by conducting employee training again.Your valuable opinions are shared by all employees and taken as an opportunity to improve service quality,When you revisit in the future, we will do our best to provide the best service.Once again, thank you for your opinion
Chento Jayan
Deluxe King Room
Stayed in Mar 2024
Business travelers
304 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Stayed one night in this hotel. The bed and pillows are very comfy. The room is clean as expected. Will come back again.
Response from Property: Thank you very much for sharing your valuable experience.Your valuable opinions are shared by all employees as an opportunity to improve the service level.We will do our best to give the best service when you revisit in the future.Thank you for your opinion.
Nomadexplors
Deluxe King Room
Stayed in Nov 2023
Travel with friends
26 review
5.0/5
Outstanding
Posted on Nov 14, 2023
Nice hotel, helpful staff , comfy clean
Guest User
Deluxe King Room
Stayed in Nov 2022
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 26, 2022
The Grand Plaza is a nice place to stay. Rooms are large and very clean. Great water pressure! Staff is polite and very attentive. In house breakfast has a great variety of both Asian and Western foods. Hotel restaurants are good, but not very busy due to the overabundance of local restaurants that surround the hotel, most of which have menus with English on them. You can get a great Korean mean for less than $10 within a block of the Grand Plaza in any direction.
Response from Property: Dear. 豪华特大床房Thank you for stayed GRAND PLAZA CHEONG-JU.This is front desk Kiera kim.By using the Grand Plaza Cheongju Hotel,Thank you very much for sharing your valuable experience.We are going to provide better service that you're satisfied with hotel.Thank you very much for encouraging us with these compliments.This hotel is currently undergoing remodelied construction sequentially.The next time you visit, we will offer you with a facility satisfaction.Your valuable opinions are shared by all employees as an opportunity to improve the service level.We will do our best to give the best service when you revisit in the future.Thank you for your opinion.Sincerely, Kiera Kim
DebbyChueh
Deluxe King Room
Stayed in Feb 2024
Couples
2 review
4.7/5
Amazing
Posted on Feb 5, 2024
In addition to nightclubs, restaurants, cafes, and breakfast shops nearby, there are also many 24-hour shops to choose from. It is very close to the airport. There is a supermarket downstairs, which is very convenient. The interior decoration of the high-altitude bar is a bit regretful, and there are no universal sockets to follow. Borrow adapter at the counter
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Guest User
Deluxe Family Room
Stayed in May 2024
Couples
1 review
3.2/5
Posted on May 7, 2024
Even if I lowered the air conditioner temperature, the temperature did not go down well, and even if I left it on, it did not cool down. Also, the refrigerator almost doesn't seem to be working. There was no point in having a refrigerator as there was no temperature control in sight.
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Response from Property: Dear customer, hello! Thank you for using Grand Plaza Cheongju Hotel and sharing your valuable experience. It is our duty to provide you with satisfactory service, but we are very sorry for the inconvenience caused by the facility problem. We will forward this matter to the relevant department so that it can be repaired or improved. Also, the refrigerator has a temperature control device, but it is presumed that it was set to a low temperature. We will pass this on to the relevant department so that they will pay special attention to this when checking the room. Your valuable opinion will be shared by all employees and used as an opportunity to improve the level of service, and we will do our best to provide the best service when you visit again in the future. Once again, thank you for your opinion, and we hope that your family will be filled with happiness. Thank you.
갸나댜
Deluxe Twin Room
Stayed in Apr 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 7, 2024
It's large and has good fluidity, so it's perfect for business trips. The cleanliness is really nice.
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Response from Property: Hello, customer! Please use the Grand Plaza Cheongju Hotel. Thank you very much for sharing your valuable experience. Providing services that will satisfy our customers is our goal. Thank you very much for encouraging us with such words of praise, even though it is our duty. We share your valuable opinions with all employees and use them as an opportunity to improve our service level. We will do our best to provide you with the best service when you visit us again in the future. Thank you once again for your opinion, and we hope that your family will be filled with happiness. thank you
kaixinmahua
Deluxe Twin Room
Stayed in Sep 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Oct 4, 2023
For a business trip, the environment is very good for a foreign hotel. I am very satisfied. The front desk clerk speaks very good English and has a very good service attitude. There is also a front desk taxi service, including nearby food recommendations, and the breakfast is also very good.
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Guest User
Deluxe King Room
Stayed in Apr 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The room was spacious, comfortable and nice. Next time, I want to stay with my mom and sister.
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Response from Property: Hello, customer! Please use the Grand Plaza Cheongju Hotel. Thank you very much for sharing your valuable experience. Providing services that will satisfy our customers is our goal. Thank you very much for encouraging us with such words of praise, even though it is our duty. We share your valuable opinions with all employees and use them as an opportunity to improve our service level. We will do our best to provide you with the best service when you visit us again in the future. Thank you once again for your opinion, and we hope that your family will be filled with happiness. thank you
Guest User
Deluxe Family Room
Stayed in Feb 2024
Other
1 review
4.5/5
Great
Posted on Feb 16, 2024
I couldn't use the facilities because they were still under construction, but the staff were friendly and the rooms were clean and well-organized.
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Response from Property: Hello, customer! Please use the Grand Plaza Cheongju Hotel. Thank you very much for sharing your valuable experience. Providing services that will satisfy our customers is our goal. Thank you very much for encouraging us with such words of praise, even though it is our duty. We also apologize for any inconvenience caused by not being able to use the facilities. Next time you visit, we will provide you with satisfactory service and facilities. We share your valuable opinions with all employees and use them as an opportunity to improve our service level. We will do our best to provide you with the best service when you visit us again in the future. Thank you once again for your opinion, and we hope that your family will be filled with happiness. thank you
Guanghong
Deluxe Family Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 27, 2024
There are many restaurants near the hotel, which is very convenient. There is a bus stop at the door, which can directly access the Chengnei Road business district. There is a HomePlus retail store on B1, and it only takes 15 minutes by taxi from the airport.
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Guest User
Deluxe King Room
Stayed in Feb 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Everything was good. The rooms are spacious and clean. However, it was disappointing that the available facilities, such as the sauna and swimming pool, were all under construction.
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Response from Property: Hello, customer! Please use the Grand Plaza Cheongju Hotel. Thank you very much for sharing your valuable experience. Providing services that will satisfy our customers is our goal. Thank you very much for encouraging us with such words of praise, even though it is our duty. We also apologize for any inconvenience caused by not being able to use the facilities. Our hotel is currently undergoing sequential remodeling. Next time you visit, we will provide you with satisfactory service and facilities. We share your valuable opinions with all employees and use them as an opportunity to improve our service level. We will do our best to provide you with the best service when you visit us again in the future. Thank you once again for your opinion, and we hope that your family will be filled with happiness. thank you
Yongyuandeninghai
Deluxe Twin Room
Stayed in Feb 2024
Solo travelers
439 review
5.0/5
Outstanding
Posted on Feb 7, 2024
It's not bad. It seems to be a Crowne Plaza hotel. It's also the only hotel in Korea with a bathtub. I'm quite satisfied. But it seems that there's no need to stay in Cheongju again.
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최
Deluxe King Room
Stayed in Feb 2024
Couples
127 review
1.2/5
Posted on Feb 5, 2024
I will never go. There are no facilities and room service is limited in time. There is not a single place that feels five-star. I didn't bring a charger, so I tried wireless charging, but I had to sleep with the lights on, so I slept with my eyes wide open. They told me to just pull the curtains because they didn't know how to adjust them. The towel had been used for so long that all the stitches had come loose. What about TV... Youtube, Netflix, nothing works~ Coffee is a canoe stick haha.
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Response from Property: Hello Customer Choi! Please use the Grand Plaza Cheongju Hotel. Thank you very much for sharing your valuable experience. Providing services that will satisfy our customers is our goal. We apologize for any inconvenience caused due to our duties, facility issues, or maintenance status. We will forward this matter to the responsible department and take care to prevent the same problem from occurring. Additionally, our hotel is currently undergoing sequential remodeling. Next time you visit, we will provide you with satisfactory service and facilities. We share your valuable opinions with all employees and use them as an opportunity to improve our service level. We will do our best to provide you with the best service when you visit us again in the future. Thank you once again for your opinion, and we hope that your family will be filled with happiness. thank you
Guest User
Deluxe King Room
Stayed in Dec 2023
Family
1 review
4.0/5
Very Good
Posted on Dec 18, 2023
It was good. It was my first visit to Cheongju in a while. However, there was no bathtub in the bathroom, possibly due to remodeling. Personally, I always go to places that have a hot tub, and it was in the picture. Is it gone? The rest was good.
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Response from Property: Hello, customer! Please use the Grand Plaza Cheongju Hotel. Thank you very much for sharing your valuable experience. Providing services that will satisfy our customers is our goal. Thank you very much for encouraging us with such words of praise, even though it is our duty. Our hotel has both bathtub rooms and shower booth rooms. If you request a room with a bathtub in advance during your next stay, we will do our best to accommodate it. We share your valuable opinions with all employees and use them as an opportunity to improve our service level. We will do our best to provide you with the best service when you visit us again in the future. Thank you once again for your opinion, and we hope that your family will be filled with happiness. thank you