Sheraton Grand Chicago Riverwalk Reviews

A very enjoyable 2 night stay. Staff were friendly, the room was spacious and comfortable and the location is great.

The staff is very friendly and helpful from the check in through the check out.

My family and I arrived around 330AM on a Friday night/Saturday morning. Service: 4/5 The Night staff was awesome, hospitality was IMPECCABLE! From the receptionist , bellhop helper, security, you name it! I wish I could remember their names but the receptionist was a young African American male about early-mid 20s! The morning crew and afternoon crew need some pointers from the night shift staff because they need some work. Rooms: 3/5 Our room had 2 full size beds, they were nice and spacious for all 4 of us (3 adults & 1 child). No microwave was an inconvenience but it wasn’t too big of a deal since our short was stay. Overall I would rate our stay a 4/5 (Would have been 3.5/5 had it not been for the service we experienced when checking in.

There were no mini fridges in the rooms. Room was clean, service great.

Love this place! Great River location!!

Be aware of "Destination Fee" Good location Nice view No refrigerator Not enough staffs

Great location walking distance to everywhere!

It was a nice stay with it being downtown near everything.

1. Didn’t asked for accesible room, but that’s what I got. 2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep. 3. Shower had someone’s else hairs in the shower wall, gross. - Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects. - Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself. -If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position. Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service. Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare. Normally I have a good experience with Sheratons, but this one is overrated. I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience. Not sure if I would give it a second try. Can’t risk it.

Really nice view and breakfast was awsome

The hotel is in a very good location, in the safest area; the equipment shows that the hotel has some history, but it does not affect the accommodation; the breakfast is rich in variety, lacks vegetables, but has fruits to make up for it; toothbrushes and slippers need to be obtained from the hotel.

The location is excellent, with complete dining and entertainment facilities around, pleasant riverside scenery, grand lobby, and OK room size. The hotel is a bit old, and room cleaning requires active request from the front desk.

The river view room has beautiful scenery. It is located in the city center with convenient transportation. There is a supermarket a few hundred meters to the north. It is pleasant to walk along the river at night. There are police patrols, which is very safe. You can walk to Millennium Park. It is very suitable for those who are visiting Chicago for the first time.

The service is very good and the location is very convenient. There is a cute Paws officer at the door. I attended a business event in the hotel, the venue was on the underground first floor, and the organization was also very good.