To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(960)
Positive reviews(895)
Reviews with photos/video(314)
Convenient location(118)
Friendly front desk staff(78)
Easy to get around(77)
Close to scenic area(37)
Average sound insulation(36)
Many dining options(27)
Would stay again(20)
Negative reviews(65)
Jackson
Xiao U Exquisite Double Bed Room (No Window)
Stayed in Sep 2024
Couples
19 review
4.7/5
Amazing
Posted on Sep 2, 2024
Excellent location right in the city Centre of Chongqing within 10-15 minutes walk to almost all the tourist attractions like honyandong, Jiazifei walking street, Tianmen Square, Kuixingluo etc … The room comes with simple breakfast and all the staff are very helpful and friendly ! Highly recommended !
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish you a pleasant trip!
Guest User
Xiao U Comfort Double Bed Room
Stayed in May 2024
Solo travelers
5 review
3.7/5
Posted on May 19, 2024
It's functional but there's no luxuries. Toilet is clean and good. The lift is shared with many different hotels and businesses. There's a hair salon and massage shop in the same building. If you like to go late night massage, it's prob good.
Response from Property: Dear guests, thank you for your review of the hotel! You have any questions in the hotel can call the front desk, this side will quickly deal with it for you, the hotel location is very good, located in the center of Chongqing, the beautiful Liberation Monument, is a must for all the small partners in Chongqing Internet celebrity check-in point, the surrounding set of major shopping malls, food, medical care, leisure as a whole, only 25 minutes from Jiangbei International Airport, only 20 minutes from Chongqing North Railway Station, is an ideal place for you to travel and travel! Remember to come back often when you have time! Have a great day! Happy every day!
Babylivi
Cozy Room (2 beds) (No window)
Stayed in May 2024
Family
3 review
4.7/5
Amazing
Posted on May 6, 2024
Stayed here for 3 nights beginning of May. Stayed in two beds with no windows in room 470. Walking distance to subway and hong ya dong. Beds were clean. There was a bit of damp smell but turn on the ac with fan to ventilate and was good.
Response from Property: Hello, dear guests, I am Kincaid, general manager of the hotel. Thank you very much for publishing your stay experience. On behalf of all the staff of the hotel, I would like to thank you for coming and meeting you in Chongqing, China to spend three days together. At the same time, you are also invited to browse more Chinese scenery and taste more Chinese delicacies. I have recorded the problem of dampness in the room you mentioned, and I will ask the corresponding personnel to deal with it as soon as possible. Thank you again for staying and commenting on the hotel. I wish you happiness and health every day.
jiayi
Xiao U Exquisite Double Bed Room (No Window)
Stayed in Sep 2024
Travel with friends
2 review
2.2/5
Posted on Sep 15, 2024
Cockroach in toilet. The building is share with other hotels and others business. Not a great hotel to stay if you prefer a safe and clean hotel to stay.
Response from Property: Dear guests, thank you for staying with us and taking the time to share your experience, and for recognizing that there is still a lot of room for improvement in guest services and amenities. Where there are deficiencies, we will improve them and provide quality service to our guests. We look forward to welcoming you again.
Guest User
Xiao U Exquisite Double Bed Room (No Window)
Stayed in Sep 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Sep 11, 2024
The location of the hotel and the service is very good! I am a female solo traveller, and I felt safe all the time. The service was also very good! I was not acquainted to the subway system, and the reception wrote down some instructions. I don’t speak Chinese, but that was no problem at all. I had a translator on my phone and the employees as well, so we could communicate well. An employee at the breakfast buffet also asked me if I wanted coffee, because I am a westerner and they thought I might like it. I also had problems with DiDi and needed a taxi, so the receptionist helped me to get a taxi. The service is really good and they are really patient. I already recommended the hotel to a friend, and if I come back to Chongqing, I will stay here again. The main sightseeing spots are in 7-20 walking distance away. Right next to the hotel is also a 24 hour eatery! A 7/11 is also right around the corner.
Response from Property: It's really exciting to see the simple and deep praise of the guest officer, and I recognize our service so much~ We in the hotel provide the most intimate and meticulous service for each guest officer, and bring a value-added experience to each guest officer. IU Hotel is a young and energetic hotel, showing the unique charm of the hotel to the guests with its simple style and warm and considerate service. The encouragement of the guest officer is the greatest support and encouragement for the hotel, we will serve every family member with our hearts, and look forward to your next encounter~
Guest User
Xiao U Exquisite Double Bed Room (No Window)
Stayed in Jul 2024
Solo travelers
4 review
3.7/5
Posted on Aug 4, 2024
Very basic but good location. Avoid connecting to the hotel WiFi for a good reason.
Anonymous User
Xiao U Exquisite Double Bed Room (No Window)
Stayed in May 2024
Business travelers
24 review
4.0/5
Very Good
Posted on May 14, 2024
Location is perfect in the centre of all the famous attractions like Liberation Square and Raffles City. About 8 mins walk from closest MRT station.
Down side is the security and smell of corridors. Anyone can walk into the level 4 hotel area and bypassing reception and corridors smell really unpleasant.
Response from Property: Hello dear guests, thank you for taking time out of your busy schedule to write such a detailed review for us, I am very happy to provide you with a little convenience, and I am also sorry for not giving you a perfect experience this time, the small shop room is indeed not very big, but health and safety are absolutely guaranteed, I hope you are willing to choose us next time, I wish you a pleasant experience!
Guest User
Cozy Room (2 beds) (No window)
Stayed in May 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on May 17, 2024
Great except no fridge
Breakfast not much selection .
Others all super
Response from Property: Thank you very much for your stay and recognition, as well as for your tolerance and understanding of shortcomings; If you have any questions during your stay, please call the front desk at any time, and we will serve you 24 hours a day; If there is a problem in the room, if it cannot be solved in a short time, we will be happy to change the room for you until you are satisfied; We will continue to improve the level of service, as well as the maintenance of hardware facilities, and continue to improve the existing problems and shortcomings, your satisfaction is the direction of our efforts, welcome you to visit again
Guest User
Xiao U Exquisite Double Bed Room (No Window)
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Good location with reasonable price.
Warm welcome with great service.
Response from Property: Dear guest: Hello! Thank you for falling in love with IU at first sight! In the beautiful time, someone's eyes will be met inadvertently. In the words, I met you unexpectedly this time. Thank you for this fate. We will cherish it and look forward to seeing you next time! Wish you well!
Guest User
Xiao U Exquisite Double Bed Room (No Window)
Stayed in Jun 2024
Travel with friends
15 review
3.5/5
Posted on Jun 27, 2024
Great location.
Our room was not that clean.
Olga
Cozy Room (2 beds) (No window)
Stayed in Apr 2023
Solo travelers
20 review
3.2/5
Posted on Apr 6, 2023
Good location and friendly staff. rooms are ok if you have no other options to stay for one night / need a bed to sleep but the overall impression of the hotel is not good and the rooms are laud (you can hear everything).
Response from Property: Dear guest, thank you for taking the time out of your busy schedule to write such a detailed review for us. We are happy to provide you with some convenience, and we are also sorry that we did not provide you with a perfect experience this time. The small store room is indeed not very large, but hygiene and safety are absolutely guaranteed. We hope you are willing to choose us again next time. Have a pleasant day!
Guest User
Xiao U Exquisite Double Bed Room (No Window)
Stayed in Apr 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on May 14, 2023
Very good loved it. I Would definitely recommend it to everyone going to chongqing.
Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is our service provider. What we have been pursuing will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Crist2411
Xiao U Super Double Bed Room
Stayed in Oct 2023
Couples
36 review
5.0/5
Outstanding
Posted on Dec 10, 2023
Nice location but a little bit noisy at night
Response from Property: Thank you very much for your stay and recognition, as well as your tolerance and understanding of the shortcomings; if you have any questions during the check-in process, please call the front desk at any time, we will serve you 24 hours a day; if there are problems in the room, if they cannot be solved within a short time , we will be happy to change rooms for you until you are satisfied; we will continue to improve service levels and maintenance of hardware facilities, and constantly improve and improve existing problems and deficiencies. Your satisfaction is the direction of our efforts, and you are welcome to come again Come~
Guest User
Super Room (2 Beds)
Stayed in Apr 2023
Travel with friends
7 review
4.7/5
Amazing
Posted on Jun 4, 2023
Room was large and beds were comfortable. In an amazing location.
Bonny
Super Room (2 Beds)
Stayed in Sep 2023
Family
1 review
4.2/5
Very Good
Posted on Sep 15, 2023
Location perfect. Service good.
Response from Property: Dear guest, thank you very much for your support of the hotel. We are still a little disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope you will come next time. If you can point out our shortcomings to us, we will strive to do better. We will serve attentively so that every customer who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises. And touched, look forward to your next visit!