Guest User
November 18, 2024
The environment is very good and the service is very thoughtful. The hotel is located next to the hot spring temple, and it is also interesting to walk there. The service staff is very enthusiastic, the WeChat contact response is very timely, and the guests' needs are met as much as possible. Overall, the experience is excellent.
There are two shortcomings: First, the spa room toilet was not cleaned, and I also reported it to the hotel; second, I continued to stay and cleaned the hot spring pool and only turned on the hot water. I came back at night and failed to debug, and found that the cold water output was very small. After the telephone communication, the water was released and the faucet was turned to the bottom, but it did not solve the problem. The hotel staff on duty said that they would let the room aunt come to see, but I refused because I felt that this method did not work. The next morning, I responded again and said that the engineer would adjust the water pressure. Without entering the room, it was quickly and smoothly solved in 10 minutes. I asked why it was not solved last night, which led to my poor experience, and the hotel apologized.
I hope your hotel will learn from experience and do better and better. Thank you.
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