Wyndham Garden Hotel Chuxiong Haiyue Mandarin

Wyndham Garden Hotel Chuxiong Haiyue Mandarin Reviews

Wyndham Garden Hotel Chuxiong Haiyue Mandarin

325 Sunshine Avenue, Chuxiong, Yunnan, ChinaView Hotel Details
Wyndham Garden Hotel Chuxiong Haiyue Mandarin
Wyndham Garden Hotel Chuxiong Haiyue MandarinWyndham Garden Hotel Chuxiong Haiyue MandarinWyndham Garden Hotel Chuxiong Haiyue Mandarin
Check available rooms for your travel dates
We Price Match
1 night

Wyndham Garden Hotel Chuxiong Haiyue Mandarin Guest Reviews

4.7/5
Outstanding
320 review
Verified reviews
Location4.8
Amenities4.7
Service4.6
Cleanliness4.8
Filter by:
Sort by:
All reviews(320)
Positive reviews(313)
Reviews with photos/video(83)
Delicious breakfast(38)
Classy environment(35)
Large rooms(13)
Delicious buffet(10)
Friendly front desk staff(10)
Well decorated(9)
Great swimming pool(7)
Perfect for business trips(5)
Negative reviews(7)
WENG ANG
Deluxe Queen Room
Stayed in Sep 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Very good hotel with free upgrade as well from the front staff. The room is super stunning with many modern digital functions & garden view. The room service is also good. Can't believe in this small city also have such a good hotel.
Anonymous User
Deluxe Queen Room
Stayed in Sep 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Sep 5, 2024
Got a free upgrade to suite again 😍 Super big and clean room with lots of amenities. The toilet bowl is auto , there's no need to touch it at all😅
Response from Property: Every love, from the heart of the smile and moved, can make you satisfied is our wish, we will work harder, looking forward to meet you again!
Guest User
Haiyue Deluxe Double Bed Room
Stayed in Aug 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The service and staff were exceptional
Response from Property: Thank you for your choice of our hotel and your recognition of service, we will continue to provide the best quality service and look forward to your"home"!
Alejandro
Deluxe Queen Room
Stayed in Aug 2023
Family
5 review
5.0/5
Outstanding
Posted on Sep 1, 2023
Hotel is brand new, staff tries hard to please and has a great attitude, breakfast was excellent, pool facilities clean and fun to use. Best in Chuxiong!
Response from Property: Hello! Thank you for choosing to stay at the Chuxiong Haiyue Wenhua Wyndham Garden Hotel and giving us a good review. I am glad to receive your recognition of the hotel. Your recognition will motivate us to continue adhering to true hospitality. Looking forward to your next visit! We will continue to work hard to provide you with a more warm and enjoyable stay experience. Wishing you a happy life!
Guest User
Haiyue Deluxe Double Bed Room
Stayed in Jul 2024
Solo travelers
12 review
4.7/5
Amazing
Posted on Jul 27, 2024
The room condition is very good, it can be said to be very good. There is an oversized bathtub, smart home, smart toilet, and the hardware is in good condition. The room is large and has a small living room, which is great for taking photos. Because the Torch Festival is coming, the usual price is set for one day, but when the price is set for the next day, the price will be more than doubled, which suddenly becomes unaffordable. The service is average. When a taxi comes, there are staff standing at the door of the hotel who don't know how to help with luggage. The service awareness is relatively poor.
Original TextTranslated by Google
Guest User
Deluxe 2-bed Room
Stayed in Dec 2023
Other
6 review
1.0/5
Posted on Dec 19, 2023
The check-in at the front desk was too slow. The bed in the room was too small. The shoes were all backwards. The cups were dirty. What was even more rubbish was the parking. The front desk gave two parking scan-code tickets, but neither one could be used. More than 400 people were not satisfied with staying in such a hotel.
Original TextTranslated by Google
Response from Property: Dear guest, our hotel deeply apologizes for bringing you a bad check-in experience. We will make rectifications and trainings for the issues you raised. We hope you can give us a chance to make corrections and check in next time. We hope to bring you a different experience!
Guest User
Deluxe 2-bed Room
Stayed in Sep 2023
Business travelers
4 review
1.0/5
Posted on Sep 21, 2023
It took 40 minutes to check in at the front desk. There was a stench from the bed and sewer in the room. You need to pay to watch the TV. The window was not closed tightly. The towels had an obvious smell and were not replaced. There were few breakfast varieties. All in all, it was a disappointing stay.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing to stay at Wyndham Garden Chuxiong Harbor Mandarin and sharing your stay experience with us. On behalf of the hotel team, I would like to sincerely apologize to you for the unpleasant stay experience. Regarding the check-in time at the front desk, our hotel receptionists have received professional training. On average, it takes five minutes to complete a room, and a whole team can complete the check-in in 15 minutes at most. Regarding room equipment issues, if you are not satisfied during your stay, you can contact our housekeeping center or front desk. Our hotel will promptly change your room for you as soon as possible. Regarding the TV payment issue, you are talking about On-demand and hotels are all in the same mode, and the live broadcast can be watched directly. Regarding the breakfast variety and quantity, we also promptly checked the breakfast products in the first half of the month. Every day’s snacks, cooked food, pastries, Chinese food and fruit hotels are all equipped according to the standards of star hotels, with an average of more than 50 breakfast items per day. There are several categories for customers to choose from. If the taste is not suitable, we will actively adopt your valuable opinions. Thank you for sharing your valuable opinions with our hotel management team and formulating positive rectification actions to improve and improve the deficiencies in hotel services. The hotel team sincerely looks forward to providing you with a better service experience in the near future, and wishes you a pleasant journey!
Guest User
Deluxe Queen Room
Stayed in Aug 2023
Business travelers
13 review
1.0/5
Posted on Sep 25, 2023
The worst experience I have ever had at a Wyndham hotel. The front desk service was not very good. They said they would give you a swimming ticket, but they didn’t give me a ticket because I was alone. After arriving in the room and checking in for a few minutes, I found that I couldn’t watch the live broadcast on the TV and there was no wifi on my phone. I called the front desk from the guest room phone and found that the call couldn't be reached. I called the front desk from my mobile phone and it took more than 10 minutes for someone to come to the room. When I called the front desk, they told me that there was no maintenance after work at 19 o'clock, and they made me wait for more than 20 minutes for a replacement. The formaldehyde in each room was too heavy. When I opened the window, I found that the window could not be opened. I called the front desk again and it took more than 10 minutes before I was moved to another room. The WiFi was really poor and there were no small controls in the room. It’s better to make other things better. The front desk sent a piece of fruit, but I saw that it was a few rotten oranges, rotten tomatoes, and shriveled kiwis that had been there for a few days. I must have diarrhea after eating them. There were actually flies in the room. , changing rooms three times also left me speechless. There were very few breakfast options. I wonder if it was because there were so many people. In addition, the newly opened hotel was very heavy with formaldehyde. I had a severe headache after staying there for one night. The room price of 470 yuan is very poor value for money in Chuxiong. hotel!
Original TextTranslated by Google
6/7
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Regarding the room problems you raised, the hotel engineering department has strengthened maintenance to ensure that your next stay is smooth. This type of problem will occur again, and we are deeply sorry for the inconvenience caused to you.
Guest User
Deluxe Queen Room
Stayed in Aug 2023
Family
16 review
5.0/5
Outstanding
Posted on Aug 27, 2023
Considering that it will take 4.5 hours to go directly to Shilin from Dali, it is too tiring. Thinking that the evaluation of homestays on the Erhai Sea is relatively controversial, I want to make a transition and stay overnight in Chuxiong. I happened to see this new hotel. After I came, I was amazed; not only The price is cheap, the hotel environment, grade, and catering are perfect, and swimming coupons are also given. Not far from the edge is Yihai Park, I ran around in the morning, praise.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing Wyndham Garden Chuxiong Haiyue Mandarin and taking your precious time to tell us about your stay experience. We are very happy to receive your recognition of the hotel. We will continue to work hard to provide guests with a more warm and pleasant stay experience. ,welcome next time! wish you a happy life!
Anonymous User
Deluxe Queen Room
Stayed in Aug 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Aug 24, 2023
The facilities are complete and the service is very good. The ceiling of the current hotel in Chuxiong
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing to stay at Wyndham Garden Chuxiong Haiyue Mandarin Hotel and giving us a good review. It is a great pleasure to receive your recognition of the hotel, your recognition will inspire us to continue to uphold the true way of hospitality. Looking forward to your visit again! We will continue to work hard to provide you with a more warm and pleasant stay experience. wish you a happy life!
Iyundanfengqing
Privilege Queen Room
Stayed in Aug 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Aug 20, 2023
The newly opened resort hotel is worthy of Wyndham, with well-trained staff, warm and thoughtful service, reasonable room divisions, breakfast, Western, Chinese and cold meals. There is Yihai Park about 1 km away from the hotel. There are many places around the hotel. The water world can swim and play, supermarkets, food, pharmacies, and shopping malls are quite complete with supporting facilities. In short, it left a good impression. I will stay for a few more days next time.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing to stay at Wyndham Garden Chuxiong Haiyue Mandarin Hotel and giving us a good review. It is a great pleasure to receive your recognition of the hotel, your recognition will inspire us to continue to uphold the true way of hospitality. Looking forward to your visit again! We will continue to work hard to provide you with a more warm and pleasant stay experience. wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Family
36 review
1.0/5
Posted on Feb 17, 2024
The special pitfall is that the room type has a luxurious king-size bed and the room type in the middle needs to be upgraded at extra cost. It is a typical routine and the service attitude is so-so.
Original TextTranslated by Google
Response from Property: Hello, due to the particularity of the room type and location, we will call in advance to inquire and inform you before receiving customers. We apologize for the inconvenience!
Mathine
Deluxe Queen Room
Stayed in Oct 2023
Business travelers
1 review
1.0/5
Posted on Oct 11, 2023
Deductions are made at will without consultation and notification, no vouchers or receipts are given for deductions, the amount of deductions has no basis, the service is seriously delayed, and it is a big deal. Please adjust your mood if you have to stay.
Original TextTranslated by Google
Irene88
Deluxe Queen Room
Stayed in Aug 2023
Family
7 review
3.0/5
Posted on Aug 22, 2023
Check in with children. The front desk also checked in on the renovation floor. The paint smell was still heavy at 7 o'clock in the evening. The front desk didn't know what was going on. I changed the room after 8 o'clock in the evening, and the new room smelled of sewer, so I didn't have to change it for one night. The gym is not open, and the swimming pool is next to the water world.
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing to stay in Chuxiong Haiyue Mandarin Wyndham Garden Hotel and taking your precious time to share your stay experience with us. We take your feedback very seriously, and the hotel team sincerely apologizes for the disappointment caused to you by this series of unhappiness. The hotel team will continue to promote the upgrading and improvement of hotel hardware facilities and equipment to comprehensively improve the guest experience. On behalf of the hotel team, I would like to extend my sincere apologies to you again and look forward to serving you again in the near future!
438212341
Deluxe Queen Room
Stayed in Aug 2023
Couples
19 review
5.0/5
Outstanding
Posted on Aug 21, 2023
Facilities: Spacious and Atmospheric Hygiene: clean and tidy Environment: fresh and comfortable Service: warm and thoughtful The breakfast is rich and varied, the room is new and comfortable, it is recommended
Original TextTranslated by Google
Response from Property: Hello! Thank you for choosing to stay at Wyndham Garden Chuxiong Haiyue Mandarin Hotel and giving us a good review. It is a great pleasure to receive your recognition of the hotel, your recognition will inspire us to continue to uphold the true way of hospitality. Looking forward to your visit again! We will continue to work hard to provide you with a more warm and pleasant stay experience. wish you a happy life!