Wyndham Garden Hotel Chuxiong Haiyue Mandarin Guest Reviews
4.8/5
Excellent
379 review
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Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(379)
Positive reviews(372)
Reviews with photos/video(89)
Delicious breakfast(44)
Well decorated(15)
Great swimming pool(12)
Perfect for business trips(11)
Delicious buffet(10)
Friendly front desk staff(10)
Loved the view(8)
Well designed(7)
Negative reviews(7)
WENG ANG
Deluxe Queen Room
Stayed in Sep 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Very good hotel with free upgrade as well from the front staff. The room is super stunning with many modern digital functions & garden view. The room service is also good. Can't believe in this small city also have such a good hotel.
Response from Property: Thank you for your five-star praise, Ba Jin said "beautiful and warm things in the depths of memory", memory is warm, warm is memory, the sea changes, the warmth of memory, eternal. I hope we will be your memory forever warm! Welcome back often! Wish: Good health!
Anonymous User
Deluxe Queen Room
Stayed in Sep 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Sep 5, 2024
Got a free upgrade to suite again 😍
Super big and clean room with lots of amenities. The toilet bowl is auto , there's no need to touch it at all😅
Response from Property: Every love, from the heart of the smile and moved, can make you satisfied is our wish, we will work harder, looking forward to meet you again!
Guest User
Haiyue Deluxe Double Bed Room
Stayed in Aug 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Aug 4, 2024
The service and staff were exceptional
Response from Property: Thank you for your choice of our hotel and your recognition of service, we will continue to provide the best quality service and look forward to your"home"!
Alejandro
Deluxe Queen Room
Stayed in Aug 2023
Family
3 review
5.0/5
Outstanding
Posted on Sep 1, 2023
Hotel is brand new, staff tries hard to please and has a great attitude, breakfast was excellent, pool facilities clean and fun to use. Best in Chuxiong!
Response from Property: Hello! Thank you for choosing to stay at the Chuxiong Haiyue Wenhua Wyndham Garden Hotel and giving us a good review. I am glad to receive your recognition of the hotel. Your recognition will motivate us to continue adhering to true hospitality. Looking forward to your next visit! We will continue to work hard to provide you with a more warm and enjoyable stay experience. Wishing you a happy life!
Guest User
Deluxe 2-bed Room
Stayed in Oct 2024
Family
34 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The hotel is very intelligent. Xiaodu helps open and close electrical appliances and curtains. The children are very happy and have a strong interaction with Xiaodu. The breakfast at Wyndham Hotel is also rich and exquisite, and the service is also very thoughtful and meticulous. Latex pillows and bathtubs make the stay very pleasant. It's comfortable, and the swimming pool in the back is also very tall. Overall, I'm very satisfied! The disadvantage is that the location is relatively remote, close to Vienna, and the quality is slightly lowered. The elderly thought they were staying in Vienna when they were in the car. I felt that they were two hotels franchised by the same company, but they faced different customer groups.
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Response from Property: 感謝您的選擇和建議以及理解,温德姆酒店盒維也納酒店都屬於格林集團的酒店,就像您説的,我們為的就是打造楚雄住宿行業的中高端酒店圈,可以接待不同的客人。感謝您和家人的喜歡,温德姆酒店歡迎您常回來看看,祝您旅途愉快!
Guest User
Family-friendly Family Room
Stayed in Oct 2024
Family
46 review
5.0/5
Outstanding
Posted on Oct 6, 2024
This is the most satisfactory hotel for this National Day trip.
Facilities: Complete facilities
Hygiene: Hygienic and clean
Environment: Comfortable environment
Service: considerate service
The staff are very friendly and highly recommended. I will stay here again.
Original TextTranslated by Google
Response from Property: Thank you for choosing us to meet you on such an important day. The enthusiasm of the people of Chuxiong is the "standard feature" of our hotel. Thank you for your support and love. We look forward to your visit again. I wish you a happy life every day. !
Guest User
Privilege Queen Room
Stayed in Sep 2024
Couples
84 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The hotel room is very good, but the location is a little bit off. Maybe it's because it's in the new area. It was already late when I arrived, so I didn't go shopping much. There are restaurants where you can eat if you walk a little further out.
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Response from Property: Thank you for your five-star review. Next time you come again, we will definitely introduce you to more delicious food and fun places that will give you a different feeling~
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Family
28 review
5.0/5
Outstanding
Posted on Aug 19, 2024
A very good stay experience.
1. The hotel is newly opened and very clean. The preliminary preparations and land reclamation were well done.
2. From the purchase of decoration materials, furniture and equipment, and the glass and ceramic products in the restaurant, it can be seen that the owner spent a lot of money to make this product.
3. From the front desk, restaurant to guest rooms and PA, SOP is implemented well.
4. The dinner buffet at the hotel, although the dishes are not very amazing, are affordable and clean.
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Response from Property: After checking our eyes, we have met the right person. Thank you for your five-star review! In terms of dishes, we will continue to develop categories that will please your taste buds. We hope to see your positive comments about our heated swimming pool experience next time! Our entire staff is waiting for your visit again at Wyndham!
Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Family
30 review
5.0/5
Outstanding
Posted on Aug 15, 2024
The room is smart, the bathroom is large, wet and dry are separated, I like it very much, the room is clean, I gave you a ticket to Yuequan Water World. When you go out of the water world in the lobby, turn left and go swimming for an hour. There are two swimming pools and the environment is very good. Great. Overall satisfied with the hotel, I stayed there for another day.
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Response from Property: Thank you for your five-star review and a detailed location introduction to our other guests. Your like is the biggest motivation for our efforts! Looking forward to your visit again!
Guest User
Haiyue Deluxe Double Bed Room
Stayed in Jul 2024
Solo travelers
13 review
4.7/5
Amazing
Posted on Jul 27, 2024
The room condition is very good, it can be said to be very good. There is an oversized bathtub, smart home, smart toilet, and the hardware is in good condition. The room is large and has a small living room, which is great for taking photos. Because the Torch Festival is coming, the usual price is set for one day, but when the price is set for the next day, the price will be more than doubled, which suddenly becomes unaffordable. The service is average. When a taxi comes, there are staff standing at the door of the hotel who don't know how to help with luggage. The service awareness is relatively poor.
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Response from Property: Thank you for the beautiful photos. Thank you very much for coming to Chuxiong. Our Torch Festival in Chuxiong is just like the Spring Festival. It is a big day in our local area. When you come here, you can feel the customs and customs of Chuxiong. There will be a price adjustment every year during the season. Anyway, I still want to thank you. Your understanding and support! As for service, we will continue to strengthen training and wish you a happy journey!
Anonymous User
Haiyue Deluxe Double Bed Room
Stayed in Jul 2024
Family
17 review
4.7/5
Amazing
Posted on Jul 8, 2024
The hotel facilities are very new and clean. The room size is not small and the sound insulation is good. The area is very quiet and it belongs to the new district.
shortcomings
The basement is inconvenient to find. It is shared in the business area. There are steps in the underground elevator hall, which can only be lifted manually. There are no reception staff underground, including reception staff on the ground, they only stay in the lobby. There is no basic service awareness.
There is no independent swimming pool in the hotel. You can only go to the cooperative swimming pool, which is very inconvenient. But this is the only way to go with this star rating and this price.
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Response from Property: Thank you for your suggestion. Our hotel belongs to the Southeast New City and urban construction is in progress. You are staying in a south-facing room. The surrounding area is in the city's developing area. Next time, you can choose a room on the north side of my house. If you have a lot of luggage, you can choose to leave it directly under the main entrance. We have a concierge waiting to serve you 24 hours a day. The heated swimming pool is ours. Because it is also a place open to the public, it has a separate gate, which is 30 meters next to the hotel gate. Mi Zuo, we will actively consider adopting and rectifying your suggestions. Thank you for choosing our hotel. I wish you a pleasant journey!
Guest User
Deluxe 2-bed Room
Stayed in Dec 2023
Other
6 review
1.0/5
Posted on Dec 19, 2023
The check-in at the front desk was too slow. The bed in the room was too small. The shoes were all backwards. The cups were dirty. What was even more rubbish was the parking. The front desk gave two parking scan-code tickets, but neither one could be used. More than 400 people were not satisfied with staying in such a hotel.
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Response from Property: Dear guest, our hotel deeply apologizes for bringing you a bad check-in experience. We will make rectifications and trainings for the issues you raised. We hope you can give us a chance to make corrections and check in next time. We hope to bring you a different experience!
Guest User
Deluxe 2-bed Room
Stayed in Sep 2023
Business travelers
4 review
1.0/5
Posted on Sep 21, 2023
It took 40 minutes to check in at the front desk. There was a stench from the bed and sewer in the room. You need to pay to watch the TV. The window was not closed tightly. The towels had an obvious smell and were not replaced. There were few breakfast varieties. All in all, it was a disappointing stay.
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Response from Property: Hello! Thank you for choosing to stay at Wyndham Garden Chuxiong Harbor Mandarin and sharing your stay experience with us. On behalf of the hotel team, I would like to sincerely apologize to you for the unpleasant stay experience. Regarding the check-in time at the front desk, our hotel receptionists have received professional training. On average, it takes five minutes to complete a room, and a whole team can complete the check-in in 15 minutes at most. Regarding room equipment issues, if you are not satisfied during your stay, you can contact our housekeeping center or front desk. Our hotel will promptly change your room for you as soon as possible. Regarding the TV payment issue, you are talking about On-demand and hotels are all in the same mode, and the live broadcast can be watched directly. Regarding the breakfast variety and quantity, we also promptly checked the breakfast products in the first half of the month. Every day’s snacks, cooked food, pastries, Chinese food and fruit hotels are all equipped according to the standards of star hotels, with an average of more than 50 breakfast items per day. There are several categories for customers to choose from. If the taste is not suitable, we will actively adopt your valuable opinions. Thank you for sharing your valuable opinions with our hotel management team and formulating positive rectification actions to improve and improve the deficiencies in hotel services. The hotel team sincerely looks forward to providing you with a better service experience in the near future, and wishes you a pleasant journey!
Guest User
Deluxe Queen Room
Stayed in Aug 2023
Business travelers
16 review
1.0/5
Posted on Sep 25, 2023
The worst experience I have ever had at a Wyndham hotel. The front desk service was not very good. They said they would give you a swimming ticket, but they didn’t give me a ticket because I was alone. After arriving in the room and checking in for a few minutes, I found that I couldn’t watch the live broadcast on the TV and there was no wifi on my phone. I called the front desk from the guest room phone and found that the call couldn't be reached. I called the front desk from my mobile phone and it took more than 10 minutes for someone to come to the room. When I called the front desk, they told me that there was no maintenance after work at 19 o'clock, and they made me wait for more than 20 minutes for a replacement. The formaldehyde in each room was too heavy. When I opened the window, I found that the window could not be opened. I called the front desk again and it took more than 10 minutes before I was moved to another room. The WiFi was really poor and there were no small controls in the room. It’s better to make other things better. The front desk sent a piece of fruit, but I saw that it was a few rotten oranges, rotten tomatoes, and shriveled kiwis that had been there for a few days. I must have diarrhea after eating them. There were actually flies in the room. , changing rooms three times also left me speechless. There were very few breakfast options. I wonder if it was because there were so many people. In addition, the newly opened hotel was very heavy with formaldehyde. I had a severe headache after staying there for one night. The room price of 470 yuan is very poor value for money in Chuxiong. hotel!
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6/7
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Regarding the room problems you raised, the hotel engineering department has strengthened maintenance to ensure that your next stay is smooth. This type of problem will occur again, and we are deeply sorry for the inconvenience caused to you.
Guest User
Deluxe Queen Room
Stayed in Aug 2023
Family
16 review
5.0/5
Outstanding
Posted on Aug 27, 2023
Considering that it will take 4.5 hours to go directly to Shilin from Dali, it is too tiring. Thinking that the evaluation of homestays on the Erhai Sea is relatively controversial, I want to make a transition and stay overnight in Chuxiong. I happened to see this new hotel. After I came, I was amazed; not only The price is cheap, the hotel environment, grade, and catering are perfect, and swimming coupons are also given. Not far from the edge is Yihai Park, I ran around in the morning, praise.
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Response from Property: Hello! Thank you for choosing Wyndham Garden Chuxiong Haiyue Mandarin and taking your precious time to tell us about your stay experience. We are very happy to receive your recognition of the hotel. We will continue to work hard to provide guests with a more warm and pleasant stay experience. ,welcome next time! wish you a happy life!