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The Hotel is not in the city center it is a 10 minutes walk away from a metro station where you can get in 30 minutes to the center. The hotel staff was not very helpful and very slow. The check in took us 45 minutes. They told us that our room would be ready at 15:00 however when we arrived there at 15:30 they told us that the room was not ready yet. At 16:00 we got the room keys but the friendly cleaning lady was not ready yet so we had to wait for 30 minutes in the floor. The room had a living and a sleeping room! It had all amanities of a 5 star hotel. The bed was very big. The shower was huge and very good but you couldn’t lock the bathroom door and it couldn’t close totally which is A BIG NO GO! There was a lot of storage space and a comfy seating area with a big sofa. The courtains were very dark and good. The room had a big balcony with view to a parking. The hotel was located in a VERY UGLY industry zone. The hotel had a covered parking and a parking space outside. There was a small bar in the hotel top and a restaurant. The restaurant was expensive and the service was slow and bad. The pool, fittness and spa were very beautiful and good. I WOULDNT RECOMMAND THIS HOTEL IF YOU WANT TO VISIT THE CITY AND IN MY OPINION IT’S NOT WORTH IT’S PRICE AND 5 STARS

Well what can I say I booked this independently on my own I decided to go to this hotel because I was having surgery at Be clinic we arrived in Brussels quite late easy check in breakfast was continental cereals fruit bread rolls ham salami boiled egg scrambled egg and bacon and cappuccino fruit juices which Was nice, after my surgery there was 2 pillows waiting upstairs bedroom had been cleaned again we had room service the food was lovley I had an omelette which was amazing better than my own lol I was unfortunately very sick after my surgery which receptionist was so happy to help with any requests that we had yes the hotel might be a little bit outdated personally that didn’t bother us our room was very modern we had a balcony looking outside and literally by the reception and the bathroom was really modern very clean we had a late check out! Trying to get taxis is ridiculous so I highly recommend that you book a return to the airport they are ridiculously expensive as well I would just like to take this time to say thank you to all the wonderful stuff there love Mandy room 17 xx

Amazing, could fault any aspect of the hotel. Great staff, surprisingly good food, amazing waiter on Monday night. Well done Apsiria.

One might easily be put off from this hotel by looking at the entrance on a busy road - don't be. The staff and food are terrific. Alright the rooms are basic but have everything one needs. We arrived in Brussels airport from London and took a cab to Taormina. The outside looked a bit run down but we pressed on and glad we did. The receptionist, Brian, gave us a welcome and showed us to our room which was adequate and clean with a good sized bathroom. After refreshing ourselves we went to the bar for a beer and a meal. We were asked if we wanted to go through to the rear. We walked through two well set out dining rooms, with tables all smartly laid, to a large patio area at the back of the building with many tables, suitable shading (it was a hot evening) and sat down to one of the best hotel meals I have ever enjoyed, and I have travelled the world for over 60 years. We both ordered stuffed veal in breadcrumbs, deep fried and with a mushroom sauce. There was far more than we would normally eat but we both cleared our plates. The place is obviously popular as there were a lot of diners tucking in, even so, service was prompt and done with a smile and the kind of diner/waiter rapport that only happens with experienced workers in the hospitality business. Later in our trip we had already prebooked a night at Motel One in central Brussels, what a contrast. The owners of Taormina have forgotten more about how to run a hotel that=n the owners of Motel One ever knew.

Hotel with nice rooms and quiet area, at the time of check in (Corona virus time) has no one at reception so I had to call a number to open the main door. Would be great to inform this by mail on how to check in if no receptionist is available. Wifi was slow on my first day and had a room changed for the next day (bit better) but was not really fast connection overall. Asked for breakfasts but did not get the delivery and after calling I was told that breakfasts is not available due to corona virus, if this is the case would be great to be advised when they get the breakfasts order rather than leaving the request on reception. After all those issues I had a letter from reception to apologize for those issues which I appreciate it but should have been informed of those areas before. It is really hard to travel at the moment with the coronavirus issue but what a guest needs is that the hotel comunication is clear and simple making a smooth stay. I need to travel to different locations in Belgium at the moment (COVID time) and most hotels offer clear information and up to now I never had an issue up to now. If the other hotels adapt to the new system why others don’t ???....

I had a negative experience at this hotel. I booked a half luxe(junior ) suite in this hotel for two nights, in the description there were photos of the room and it was written that there was a balcony. When I checked in, I found that the room did not match the description and pictures. I demanded that the manager, who called herself the owner of the hotel, provide me with a room that matches the description on the booking site and which has the promised balcony. The hostess began to laugh at me, saying that she didn’t post this description on the site and she also didn’t post photos on the site and she doesn’t have a better number. That is, the junior suite of the room for which I paid, she does not have and is available. When I asked why she posted false information on the booking site, she said that she did not post anything. Then she began to openly laugh at me, when demanding to return my money to me, she did not even let me into my room and I took my things with difficulty. I was already ready to call the police to take my things and return my money, but the booking site professionally dealt with this conflict and the site returned my money to me. It happened on my birthday, that is, the day was ruined, but this did not disturb the hostess of the hotel and the man whom she called. Together with this man, they laughed at me. I want to warn you against the negative experience that I went through. Also, all this time (star time) for two hours, an employee was sitting in my rented room and repairing the door to the shower room. I ended up not being able to check into the room I paid for. I post photos of the room and another room that was offered to me as a replacement, but these photos did not match the stated description

the property employees are rude especially a lady I spoke to over the phone at 8:11pm, unprofessional, liars and they try to make advantage of a mistake I did in the date.. thou I contacted them to fix it and stay at there hotel on the 22nd instead of 26th. as I have booked the room on the 21st by mistake for the 26th and my stay was meant to be on the 22nd. I tried to move the date and I was willing to pay the full amount for the night but they want an easy money.. I have explained to them that I am leaving back to my country on the 23rd bit they did not consider helping me to fix the issue. they charged my card immediately and refused to do the refund even after contacted *********** Don't bother with this place, you will be disappointed massively and when there is an issue, there is absolutely nobody you can reach out to because they will just choose to ignore you.