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My family and I had a very very good experience at the hotel. Spent the last 2 days there. Renovations were being done at my place and we decided to have a stay at this facility. Myself, wife and my two boys; 19 and 9. Rooms is exactly what we were looking for. Loved the Breakfast menu and the Hosts for the morning were excellent and very inviting. Thank you so much to Mariel, Alma and Roger. Waking up to your “GOOD MORNINGS” was a great boost for the day.

I am very satisfied with this hotel. It is a little far from the city but the price is affordable. The parking is convenient. The interior decoration is very new and the room is very big. We also refunded the money after checking out early and communicating with the front desk

During my stay in the Hilton Gardens hotel at Toronto airport mistakes were made. Let me start with my own. I didn't realize there are several Hilton hotels at the airport and took the shuttle to the wrong one. Let me tell you: Canada is not made for pedestrians and it was a cumbersome walk to the correct Hilton on foot. Also: because of the name Garden I expected a hotel surrounded by a lush garden. No such thing. It's on a bleak, grey, asphalt area with no garden or any features at all. Or do they consider the giant car parks to be ”gardens”? Another mistake by me: this being the first visit to Canada, perhaps I should be prepared better. However, the breakfast at Hilton Gardens is not suitable at all for vegans. Smoothies have cow milk in them and other options are just sweets disguised as actual food. As Canada is not designed for pedestrians, there's no supermarket anywhere and thus I went seriously hungry. Next it's the hotels turn. Hotel airports need good sound insulation to keep the airplane noise out. And indeed: not an airplane can be heard in the room. However, the air conditioning is the loudest I have ever encountered. Parking a car with a petrol engine in the room and running it would be more quiet! Luckily, the airco can be turned off. However, the frig cannot be turned off and it kept me awake basically all night. And the worst thing is: when I opened it in the morning hoping to find a mini bar, it turns out it's empty! Why waste so much electricity and noise to cool an empty space? How about just running it if in use to cool stuff? On top of the noise of the a frig a constant 24 hour droning mechanical noise could be heard in my room (#1516). It sounded like a factory or perhaps a huge aircon unit on top of the roof?

Our flights changed on our vacation coming home so we were forced into a 13+hour layover. I chose to book this hotel on airmiles since it offered free airport shuttle. It averages about 200 a night I believe. It cost us 1800 airmiles and fees…. The bed is comfortable but the rooms were HOT. The ac is located in the common area of the room and since the bedroom is slightly segregated it didn’t cool it off. There were two tvs, which we couldn’t make sense of. Also one remote just didn’t have any batteries so when trying to make it work I had to take batteries out of one to put in the other. More importantly……. It seemed clean but I woke up to silver fish in the bathroom. I did let the front desk know. The Lobby Lounge Restaurant was pretty good with nice service. I just wouldn’t recommend staying here, especially given the cost.

位置巨佳，湖邊，看日出，日落，餐飲也超級方便

The hotel is very good, very comfortable, it is considered a cost-effective hotel outside the country. Very close to Toronto Pearson Airport, you can take the Link train at the airport, the baggage car can be directly pushed into the hotel room, it is convenient, especially suitable for people with transfer needs.

Currently staying here and am so impressed with our stay! We have an 830am flight and travelling with a 9 month old daughter. Requested a crib and it was all ready for us when we got here. The room is spacious, the staff are friendly, and we have zero complaints. Breakfast is free and parking is free. We will stay here anytime we travel in the future. 100% recommended. Thank you TownePlace!!

The location is a little bit far away from any attractions, the second night we didn't have any hot water, and waited from 7 pm -10 pm. During the time, we called front desk, but they only said they would check the maintenance, then hang out, never call us back. Our families were disappointed with their service

I checked in for 2 nights and there was an issue with their check in computer, so the front desk person went in to the back to check me in and then said ”Oh I can't give you a key as the computer is down”. I asked if I could get a mobile key, but was told you can't do that once you have checked in. If I had known I would have done the mobile check in, or they could have just told me before she went into the back. Then she wanted me to go up to my room with one of the guys who was hanging around the front desk. I told her twice I was not doing that, she agreed to take me up to open the room for me. I am a single female traveller and the whole thing did not feel comfortable. The front desk person was lovely, let me into my room and said she would return to bring me the keys herself. That didn't happen, so I went down in the morning and was able to get my keys from the front desk. The hotel was fine, the staff was pleasant, it is quite dated, it looked like the ceiling had a couple of leaks and the cupboards needed to be repainted. The bed was comfortable and the room was clean. The whole checking in part didn't feel good and I have cancelled my reservation for another weekend that I have to be in that area.