Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.0/10
Great
GGuest UserFive-star amenities, overall pretty good, I slept comfortably. The only thing is there were no toothbrushes; mouthwash was provided instead. There are quite a few rooms, and it's generally quiet. The key highlight is its proximity to the airport, making it super convenient to get to T3.
GGuest UserThis location provided an airport shuttle service from 6am-10am and 4pm-8pm. It worked out for my flight schedule to get me to and from the hotel when I needed to. I called this Hilton Garden Inn location's phone number and requested that the shuttle to come pick me up from the airport. There was a little confusion as there are multiple Hilton Garden Inns and I took the wrong shuttle, but it was sorted out in the end. The front desk workers also texted me to make sure I was happy with my room/stay. This hotel had a pool and a gym. I checked out the gym which was pretty nice and clean and had a decent amount of equipment. It was a small gym, but sufficient. The room was clean and spacious and I enjoyed my stay. I also liked that there were a few food places within walking distance, so I ordered food and brought it back to the room to eat. Very cozy!
GGuest UserIt was a nice comfortable room but the hotel was a let down for us. First we needed to wait for 15 minutes for a check in with a small child in our arms at night, because there was only one receptionist who was also working as a cashier to a shop in the hotel and just prioritised the people leaving the shop instead of the coming guests. The thought of combining a receptionist and a cashier being a good idea is beyond me. The swimming pool was another let down. We booked it for the slide but in the pool we learnt our almost 5 years old daughter is too small for the slide. We offered we could slide with her, but it was also not allowed. We complained and literally nothing was suggested as a solution. Not even an apology. The posters for the slides are very misleading and when booking there was no information clearly visible that there are such restrictions for the slide, that is so eagerly advertised. All in all, this was the worst stay we have had for a while due to the incredibly poor service.
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
EEłThe stay at the Hampton Inn & Suites was a fantastic experience from start to finish!
One of the highlights was the delicious breakfast included in the stay. The spread offered a great mix of options, including healthy choices, which was a bonus. Everything was freshly prepared and tasted amazing.
The room was exceptionally clean and tidy, making it a comfortable space to relax. As a special request, the hotel kindly accommodated our preference for a room on the top floor, which added a nice touch to our stay.
The hotel's location near the airport was also a huge plus, with a convenient shuttle service that made traveling hassle-free. The airport was just a 5-minute ride away, making it an ideal choice for travelers like us.
Overall, our stay at Hampton Inn & Suites Toronto was great, and I would highly recommend it to anyone looking for a comfortable, convenient, and airport-friendly stay in the city.”
YYOxiaoYOFacilities: relatively new, just renovated
Hygienic: very clean, the room is very hot
Environment: The surrounding environment is very convenient. There are many restaurants. There are also several Chinese restaurants. There is also a Costco nearby.
Service: Receiving convenience
HHNQ20061129I chose this place because I had an early flight the next morning. The room wasn't huge but was decent, the bedding was comfortable, and there was a fridge but no microwave. The male Korean staff member at the front desk was incredibly rude. He had a cold expression the entire time, as if everyone owed him something, and was very unfriendly towards Chinese people. My daughter's flight was canceled, so I was at the front desk trying to communicate with him, asking him to write down the location for the pickup car. He was very reluctant and pulled out a long sheet of text for me to take a picture of and send to my daughter. I asked him to just write the location, and again, he was very unwilling, just scribbled on the paper. I used a translation app, and he said something about needing to speak English if I came to Canada, all with a straight face and a bad tone! It was infuriating. Later, my daughter found the manager, who reprimanded the Korean staff member. Both the manager and the female staff at the front desk were very warm and helpful, especially the manager, who enthusiastically helped me sort everything out and arranged the room, which allowed me to go to the airport with peace of mind. That male Korean front desk staff member is completely unfit for his position.
GGuest UserThe room is very large and spacious, the facilities and equipment are relatively new, and the overall feeling is good! The breakfast is also OK, but there are not many varieties.
MMonick MaeThe room is clean.Beddings are comfortable.
Washroom is clean too. All the lights are in mood for a complete resting.The place is not noisy,you can have a relaxing rest before going to a long flight. The additional service of wake-up call is on point.
Ms Rose in the lobby assisted us in check-in with all the information we needed.She is so accommodating.
The free shuttle to airport is an add point too.Our driver is very helpful and always smiling.