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9.1/10
Great
CCindyTsangI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
HHenky SulistyoThe hotel location is very strategic and suit us the best as we were renting a car for few days. The hotel complimentary carpark is just across the small road. The hotel is also directly adjacent to airport train. The reception was also very responsive and helpful.
JJheryl Anne Pangilinanwifi is not free and hard to get access. also, somebody opened the door without knocking at around 10:30-11 while we are still resting. at first there was a lady knocked on the door and when I opened it she said she’ll comeback. it was clearly indicated that checkout before 12.
KKrissanThe hotel is clean and spacious. The bed is soft, and I sank into it. I loved that they have a mini kitchen area with a microwave and coffee maker. The shuttle service was available for airport drop-off, I even requested a wake-up call and received it on time!However, I couldn't get the air-conditioning unit to adjust to warm, and it was very noisy
The email address and the payment options on the site are incorrect and misleading.
I recommend them updating the info (email address and the type of cards they accept).
SSandra MacauStayed here at the start and at the end of my holidays. Arrived late after more than 24 hours travel and had to go around to find the shuttle bus stop, which was not easy as I read was near door R (terminal 1) and I couldn’t find it. Need to go down and only then you’ll see the R. Shuttle service is nice because it runs 24/7 but we were really unlucky and both times waited a long time for it. In the morning around 6:00am we almost couldn’t get in the shuttle as it is first come first serve but there’s not a queue and even though we were the first ones at ground floor others went inside first. I get that they don’t reserve the shuttle but could give a number when guests arrive at the hall for waiting.
The staff was extremely nice during check in especially the girl on the first stay that explained everything about the pool and jacuzzi as well as the restaurant.
The room is not that big but it’s usually just for a night stay and it’s enough! Toilet has all the amenities and water pressure was good.
The pool and jacuzzi is open 24 hours but I didn’t had time to try it.
Had breakfast during the first stay and it was better than I expected. There’s eggs, cereal, bread, a variety of fresh fruits, yogurts, oat milk, fresh waffles. Really liked the breakfast but on the second stay e we had to leave at 6:00am and that’s the time the restaurant opens.
I will definitely stay there again if I need a hotel to stay at Pearson airport.
GGuest UserI stayed for three days with my daughter for a mom and daughter trip. Appearance is beautiful and desk staff was nice and helpful but I don’t think the room we stayed is appropriate for guests who pay for it. I chose this place for a free parking and close to YYZ.
The room was incredibly small and structurally wrong for people to move inside the room. The washroom door fully didn’t open and the ceiling was very low so I had to be very careful not to bump my head to the ceiling. The room picture they posted on the website looked great and cozy but that isn’t important anymore if we can’t move around. One more, they had a wedding party on the second day and very loud music was on by 1 am and next day there was another party but it wasn’t that loud. You have to check if they have party guests during your staying before you book.
GGuest UserThe room was spacious. The air heater not work and so asked for maintenance support. The room was very dry and so dont forget to ask for humidifier.
Before check out time of 12pm, the room cleaning staff kept knocking around 10:30am to ask if cleaning is needed (i stayed only 1 night…), bothering sleeping.
Please review internal rule of cleaning the room.
JJackie V.If you are a transit traveller, this is a convenient place to stay since it is very close to the airport. However, if you plan on checking out the downtown area of Toronto, try to stay in a place nearer the central district. The room is comfortable and clean. The free airport shuttle service as well as the free breakfast is a plus. The only disappointing factor was the check in. When we were checking in, the person who checked us in was busy talking to her colleague, and was not attending to us. Mind you they were talking about personal things and not about work. It took some time before she acknowledged us and asked if we are checking in. They also programmed our key card with the incorrect departure date so we got locked out and had to get new key cards. This they did 3 times for a 4 night stay. The saving factor was Rufa who was working at the convenience store and the pizza restaurant. She was very helpful and friendly and their food was great. I suggest the zesty chicken if you are end up staying and eating there.
GGuest UserOur prefer hotel is Marriott as it’s always quality assurance. We were a little disappointed once we checked in to our room. Seems like it’s under maintenance, the beddings and pillows are terrible. Everything in the room looks run down. The staff are nice but just not a very clean hotel overall.