Featured facilities: Laundry Service (On-Site), Restaurant
Great
101 reviews
9.2/10
1 night
From RUB 9,727
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9.2/10
Great
ZZuiaideyingziThe hotel's location right near Toronto Pearson Airport is super convenient, especially with their shuttle service running every hour on the dot to pick up and drop off guests. Parking is available in the underground garage for $35 a day. The rooms are spacious and well-maintained. The front desk staff were very attentive and helpful. Definitely recommend this place.
PPianist with no handsI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
GGuest UserIt was a nice comfortable room but the hotel was a let down for us. First we needed to wait for 15 minutes for a check in with a small child in our arms at night, because there was only one receptionist who was also working as a cashier to a shop in the hotel and just prioritised the people leaving the shop instead of the coming guests. The thought of combining a receptionist and a cashier being a good idea is beyond me. The swimming pool was another let down. We booked it for the slide but in the pool we learnt our almost 5 years old daughter is too small for the slide. We offered we could slide with her, but it was also not allowed. We complained and literally nothing was suggested as a solution. Not even an apology. The posters for the slides are very misleading and when booking there was no information clearly visible that there are such restrictions for the slide, that is so eagerly advertised. All in all, this was the worst stay we have had for a while due to the incredibly poor service.
MMister StephenI really enjoyed my stay here so extended it for another day. This hotel has great front desk staff that answer all questions and put me at ease. It has the perfect location for a quick exit, being beside the airport. The restaurant food is delicious. The room I stayed in was clean with airport views. It was quiet and extremely effective at keeping the light out for a great sleep.
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
GGuest UserAlthough I prefer when airport hotels are actually in the airport, I guess that's not how it usually works. This place did what it was for, though, and did it pretty efficiently, too. I had hurt my hand while hiking on my trip, and on my way out the woman behind the desk cleansed it and rewrapped it for me. Great service!
MMumu999This location is super convenient for the airport, just across the road. It's great for dropping off your luggage and then taking an Uber to the city, which costs around $40, so you can explore the city unburdened. Canadian hotels typically don't provide complimentary bottled water, but this one does, and the front desk even gave me several bottles, which was a nice touch!
GGuest UserThe room is very large and spacious, the facilities and equipment are relatively new, and the overall feeling is good! The breakfast is also OK, but there are not many varieties.
SShawn ZY1The room facilities are complete, and the two large beds are very comfortable. The hotel offers a free airport shuttle service, which usually arrives in about twenty minutes after a call in the evening. Breakfast is provided, with a limited but decent selection. This hotel offers convenient accommodation for travelers in transit.
GGuest UserIt wasn't a mind-blowing breakfast, but having it included was definitely a plus.
Making my own waffles was a fun touch.
I had an early flight at 5 AM for my next leg of the trip and was planning to take an Uber. However, the front desk staff, during check-in, proactively asked when I'd need the shuttle bus and arranged it for me (free of charge, of course). This made my trip so much more stress-free.
Both the front desk staff and the shuttle driver were very friendly and kind.