Featured facilities: Meeting Room, Fitness Room, Laundry Service (On-Site)
Great
123 reviews
9.1/10
1 night
From SEK 1,770
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9.1/10
Great
GGuest UserOvernight stay on way to Caribbean destination. Shuttle pick up at airport was easy to navigate. Check in at hotel quick and staff was pleasant. Room was clean. Amazing shower! Had dinner at Dixon’s, hotel restaurant. I would recommend chicken wings, salad and pizza as they were very good. French onion soup not so much. Caught the 6:05 am shuttle back to airport. All in all: A Great Stay. Thanks Hilton!
KKrissanThe hotel is clean and spacious. The bed is soft, and I sank into it. I loved that they have a mini kitchen area with a microwave and coffee maker. The shuttle service was available for airport drop-off, I even requested a wake-up call and received it on time!However, I couldn't get the air-conditioning unit to adjust to warm, and it was very noisy
The email address and the payment options on the site are incorrect and misleading.
I recommend them updating the info (email address and the type of cards they accept).
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
HHNQ20061129I chose this place because I had an early flight the next morning. The room wasn't huge but was decent, the bedding was comfortable, and there was a fridge but no microwave. The male Korean staff member at the front desk was incredibly rude. He had a cold expression the entire time, as if everyone owed him something, and was very unfriendly towards Chinese people. My daughter's flight was canceled, so I was at the front desk trying to communicate with him, asking him to write down the location for the pickup car. He was very reluctant and pulled out a long sheet of text for me to take a picture of and send to my daughter. I asked him to just write the location, and again, he was very unwilling, just scribbled on the paper. I used a translation app, and he said something about needing to speak English if I came to Canada, all with a straight face and a bad tone! It was infuriating. Later, my daughter found the manager, who reprimanded the Korean staff member. Both the manager and the female staff at the front desk were very warm and helpful, especially the manager, who enthusiastically helped me sort everything out and arranged the room, which allowed me to go to the airport with peace of mind. That male Korean front desk staff member is completely unfit for his position.
라라라They offer a shuttle bus for pick-up and drop-off at the hotel, which is super convenient! It's about a 15-minute ride from the airport. Just a heads-up, the pick-up points for Terminals 1 and 3 are on the business card, so make sure to check that out. And you absolutely *have* to call the number to arrange the pick-up! This hotel offers great value for money, and the staff are really friendly, though it does have a bit of an older feel to it.
GGuest UserThe room is very large and spacious, the facilities and equipment are relatively new, and the overall feeling is good! The breakfast is also OK, but there are not many varieties.
MMissWow! I was absolutely blown away with this place. Not one complaint. The staff went above and beyond, specifically in regards to asking for help on how to best get to Budweiser Stage from the hotel. The front desk literally looked up and gave us a map with clear precise directions on where to drive to, where to park, what go train to take and all options available. Incredible help. This hotel should be a 5 star in my eyes. I will stay here anytime I go back.
GGuest UserI stayed for three days with my daughter for a mom and daughter trip. Appearance is beautiful and desk staff was nice and helpful but I don’t think the room we stayed is appropriate for guests who pay for it. I chose this place for a free parking and close to YYZ.
The room was incredibly small and structurally wrong for people to move inside the room. The washroom door fully didn’t open and the ceiling was very low so I had to be very careful not to bump my head to the ceiling. The room picture they posted on the website looked great and cozy but that isn’t important anymore if we can’t move around. One more, they had a wedding party on the second day and very loud music was on by 1 am and next day there was another party but it wasn’t that loud. You have to check if they have party guests during your staying before you book.
GGuest UserThis hotel is very tired. The rugs are threadbare. The rooms need updating. The doors need to be repainted. The breakfast either needs to start earlier or have a bag to-go breakfast since the hotel is used for travelers. The hotel has potential but… It’s a lot of money for the little that you get.
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