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9.4/10
Amazing
GGuest UserThe hotel isn't too far from the airport, and they offer a free shuttle service that takes about 10-15 minutes to get back to the hotel. The front desk staff were very professional and efficient! What I loved most was the self-service coffee bar in the lobby where you could get coffee or hot water, and there was a great selection of tea bags next to it! Having hot water available is a lifesaver for Chinese travelers!
GGuest UserThis location provided an airport shuttle service from 6am-10am and 4pm-8pm. It worked out for my flight schedule to get me to and from the hotel when I needed to. I called this Hilton Garden Inn location's phone number and requested that the shuttle to come pick me up from the airport. There was a little confusion as there are multiple Hilton Garden Inns and I took the wrong shuttle, but it was sorted out in the end. The front desk workers also texted me to make sure I was happy with my room/stay. This hotel had a pool and a gym. I checked out the gym which was pretty nice and clean and had a decent amount of equipment. It was a small gym, but sufficient. The room was clean and spacious and I enjoyed my stay. I also liked that there were a few food places within walking distance, so I ordered food and brought it back to the room to eat. Very cozy!
GGuest UserIt was a nice comfortable room but the hotel was a let down for us. First we needed to wait for 15 minutes for a check in with a small child in our arms at night, because there was only one receptionist who was also working as a cashier to a shop in the hotel and just prioritised the people leaving the shop instead of the coming guests. The thought of combining a receptionist and a cashier being a good idea is beyond me. The swimming pool was another let down. We booked it for the slide but in the pool we learnt our almost 5 years old daughter is too small for the slide. We offered we could slide with her, but it was also not allowed. We complained and literally nothing was suggested as a solution. Not even an apology. The posters for the slides are very misleading and when booking there was no information clearly visible that there are such restrictions for the slide, that is so eagerly advertised. All in all, this was the worst stay we have had for a while due to the incredibly poor service.
AAlicia York-BirdA lovely jewel of a hotel right by the Pearson airport. It serves its purpose well; it is primarily for guests
flying in or out of Toronto the following day. No reason not to stay longer, except for price and the fact it's in a highly industrial zone.
The staff are highly professional, the amenities are plentiful, and the hotel itself is spotless and decorated beautifully. The rooms are small though well-appointed, and all anyone needs for a quick overnight stay. The hotel restaurant is extremely pricey and seemed like more of a bar than anything else; however there are plentiful nearby restaurant options to either go out to eat or order delivery.
There is a pool and gym, though I was too pooped from a day of travel to just get to the hotel to use them. Front desk will happily arrange an early wake up call to make sure you don't miss your flight!
Would happily stay there again should the occasion arise.
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
GGuest UserVery nice hotel. Rooms are large , clean, I was kindly given a very good view room as well. The front desk officers was extremely helpful and help us to get a tour guide with the car quickly. We spent wonderful 4 hours in tour around the downtown of Toronto. Breakfast was very satisfying as well. So all was excellent, including shuttle bus from the airport.
SShawn ZY1The room facilities are complete, and the two large beds are very comfortable. The hotel offers a free airport shuttle service, which usually arrives in about twenty minutes after a call in the evening. Breakfast is provided, with a limited but decent selection. This hotel offers convenient accommodation for travelers in transit.
GGuest UserThe location is somewhat removed, but it is accessible to the highway and there are bus stops nearby. The facility itself more than met my expectations. There was a pipe that burst in the lobby during my stay, but it didn’t affect my impression of the hotel or its facilities. We were all notified in advance of the disruption to the water. Check-in and check-out were seamless.
GGuest UserI booked this hotel for a night before our vacation and a night after our vacation leaving our vehicle on the property for an extra fee. The restaurant was excellent . Best calamari ever . Excellent service at the bar and at the restaurant. Concierge and reception was super helpful. Love our stay on both nights . Will definitely rebook on any of our trips leaving from Toronto Airport . Sherry Travers
GGuest UserThe room is very large and spacious, the facilities and equipment are relatively new, and the overall feeling is good! The breakfast is also OK, but there are not many varieties.