Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
136 reviews
8.8/10
1 night
From CAD 123
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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
133 reviews
9.0/10
1 night
From CAD 119
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.1/10
Great
CCindyTsangI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
GGuest UserGreat location near YYZ. Take the link train from T1 or T3 and get off at Viscount then hotel is right there next to the station. Easy check in with friendly staff. Restrauant on first floor was good and opened late for food. Comfortable bed and would stay again. Can take the luggage carts with you to your room, which is very convenient
GGuest UserThe room was clean. Have a hard time found out that the room has an iindependent wall mount air-condition. The room emperature control unit on the wall looks beautiful but has nothing to do with setting the room temperature. We were booking for two but the room has only one set of towel for bathing. We had to call room service to get the second set. Besides these small inconvenience the location is perfect for terminal C check in. Instead of taking hotel shuttle We were able to walk to the Delta checkin counter in 10 minutes.
GGuest UserWe were hosted by a vey nice reception lady. She was smart and helpful. McDonald and a gas station store were next to the hotel. The room was clean and tidy. We had a wonderful stay.
CChris - UKGreat location and shuttle service. Hotel was bustling as expected in the location next to a major airport. Our stay was just one night ahead of the flight home. The hotel was clean, the staff were great and very helpful. Overall we were very satisfied. Would definitely return and recommend to friends.
The breakfast was fine but lack of restaurant/ bar in the hotel was a little disappointing. They have a neighbouring hotel with shared facilities, which was very busy when we looked in.
The shuttle service was really great ie regular and efficient with helpful staff.
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
GGuest UserI stayed for three days with my daughter for a mom and daughter trip. Appearance is beautiful and desk staff was nice and helpful but I don’t think the room we stayed is appropriate for guests who pay for it. I chose this place for a free parking and close to YYZ.
The room was incredibly small and structurally wrong for people to move inside the room. The washroom door fully didn’t open and the ceiling was very low so I had to be very careful not to bump my head to the ceiling. The room picture they posted on the website looked great and cozy but that isn’t important anymore if we can’t move around. One more, they had a wedding party on the second day and very loud music was on by 1 am and next day there was another party but it wasn’t that loud. You have to check if they have party guests during your staying before you book.
GGuest UserStaff was amazing and accommodating. the room is excellent, spacious and has everything you need for a great stay. Location is great and will definitely book again
Cchestu123Great hotel ideal for access to airport we hired a car and we had free parking and felt it was safe
Breakfast was basic but provided everything needed to set you up for the day and girls always help you if needed