Hotels in Niagara Falls

"I specifically booked a room with a view, and it offered a panoramic view of the waterfall. I could even watch the fireworks at night. The facilities are a bit old, though. What I didn't understand was the unclear charges for 'pay at the hotel' and parking fees. With taxes added, the total amount didn't match up at all. I reported it to Ctrip, and they refunded the difference, which is why I always choose to book with them – any issues are resolved satisfactorily."

"Make sure you read the small print about the view of the falls! We booked a room that said “falls view” as opposed to “city view” but when we came to check in it was partial falls view and the photos of the view out the window were incorrect and it was half falls view but with the corner of another hotel obscuring the full view. We paid another £152 on top of the £240 we paid for the room to upgrade to what we thought we were getting - ie the one in the photo of our booking (below) Admittedly in the small print the word “partial” did appear so I had no recourse. Expect a 20 - 30 minute wait for lifts to arrive to take you down and as a result breakfast was heaving!! That said the room was lovely and it was clean and the views were brilliant…as you’d hope for £410 for one night!! Oh and remember tax is on top of everything advertised - so the $70 parking is actually $87ish etc etc"

"Clean room with comfortable beds with some slight wear and tear. But 8th floor could not see the falls. We could see a glimpse of the river past the parking lots/skylon. In the middle between Clifton hill and table rock. Should be walkable but was too cold to walk the night we were there."

"Our stay at the hotel was highly enjoyable, primarily due to its exceptional location. The hotel is conveniently situated near both Horseshoe Falls and the American Falls, offering stunning views of the latter. Additionally, its proximity to the Casino and a shopping mall further enhances its appeal. We found the Italian restaurant's cuisine to be excellent, and the staff, both in the restaurant and throughout the hotel, were consistently helpful and friendly."

"The hotel boasts a fantastic, lively location, directly facing the waterfall. The balcony offered an amazing view, and we even watched the 10 PM fireworks right from it. The rooms are simple but reasonably clean. It's a great option for a one-to-two-night stay."

"Highly recommend staying at this Hotel. The room was very clean and comfortable. The heart shaped tub was amazing. The bed was so comfortable it was hard to get out of it in the morning. The location is prime - we were able to walk to all of the sites we wanted to see in the area. The staff was extremely helpful. We will definitely be staying here again."

"The room was very nice and clean , the location is good parking was included so that’s a big bonus . The only issue we had was we asked for an extra half hr for check out and they said no problem but they came knocking on the door twice . Other then that it was a very pleasant stay I suggest it to everyone"

"It's hard to rate this hotel. First of all, the location is excellent, perfect for panoramic views of the waterfall from your room. However, there was a power outage during my stay, which meant the elevators were out of service. Hauling luggage up the stairs was a bit of a nightmare. Also, perhaps because it's accommodation near a tourist attraction, they tend to charge some self-imposed fees, so guests should be aware of that. On the bright side, Trip.com was very responsible in helping to resolve the issues, definitely providing an extra layer of protection compared to booking directly on the official website."

"Staff at the hotel were all approachable and friendly. Hotel is simple, but comfortable and neat. We realy appreciate the staff at the cafe. They’re nice and always have a welcoming smile. Thank you"

"The staff at the hotel were very friendly and helpful. Great service from everyone we dealt with right from the front desk to the cleaning staff to the lady who brought us breakfast every morning. The day started with an excellent breakfast serviced right in our room which was a nice touch. My only complaint was having to pay for parking. I was aware of these ahead of time but given the cost of the room, it really should have included the parking."