Niagara Falls Hotels with Pools

The hotel's biggest advantage is its excellent location for viewing the waterfall. Floors above the 12th offer great views, and you can catch the light and fireworks shows at night. However, the room facilities don't live up to the 2000+ price tag; they're no different from rooms costing a few hundred, and they even skimped on a microwave. The service is also non-existent.

The location is excellent. We booked a room with a waterfall view, and we could see the waterfall right from our room. Actually, even rooms without a direct waterfall view can still enjoy it from the hotel's elevator viewing platform, which is great. Perhaps on the day we checked in, several large tour groups arrived, making the hotel lobby chaotic. We waited a long time for the elevator. We had breakfast vouchers included with our room, but they expired before we could use them, and the restaurant front desk wouldn't refund them, nor would Ctrip. The restaurant food was delicious. However, the Starbucks downstairs had rather poor service. After buying food and drinks, I asked for a cup of hot water and they wanted to charge me for it. The front desk said it was free, but I just gave up on it. I don't know if they provide different services to different guests, but I wasn't impressed. I kicked the foot of the bed with my slippers multiple times, and it hurt like crazy. This is a significant design flaw, especially with children around, it could cause serious injury. The staff, however, were excellent. The lock on my luggage broke, and a maintenance guy found tools to fix it, which was fantastic! 👍

We've enjoy our stay in this resort specially our kids. We love our room, theres microwave and dining table + chairs. Staff are friendly and very welcoming. Water park is beautiful and safe theres a lot of lifeguard in every corner. Theres 2 small jacuzzi but we never try, you have to wait for your turn. Very good location, theres a-lot of nearby shops and restaurants.

Great location, can see fireworks at the falls from our room directly (cant see the falls) and short walking distance to Clifton hill. The luggage storage was very nice and safe, they provided a room with a lock on it. However, the fan in our room was a bit noisy, also amenities are down in the reception, which is self served. Toothbrush, toothpaste and slippers were not provided. Also not to mention the water pressure was weak for the shower. Also found a spider on the night stand. Overall, it is what you will expect for a 3-star hotel, and the price decent given that it is near tourist attractions, except for that spider.

I am writing to express my profound dissatisfaction and to formally lodge a severe complaint regarding the unacceptable conditions of my stay at your property from 2 july to 3 july. My experience was nothing short of disastrous, characterized by an uninhabitable room environment, a blatant lack of accountability from your staff, and an absolute refusal by management to rectify the situation. During my stay, the climate control in my room was entirely inoperable. I approached the reception multiple times in a desperate attempt to resolve the issue: First Instance: The technician dispatched to my room explicitly admitted that the entire system was fundamentally broken due to a severe heating malfunction. Second Instance: The ”solution” provided by your staff was a completely ineffective portable fan. This gesture did absolutely nothing to alleviate the stifling, oppressive heat. The room remained a sweltering, suffocating box, utterly depriving me of sleep for the entire night. Third Instance: Exhausted and distressed, I went down to the reception a third time. Rather than moving me to a functional room, the overnight staff completely deflected responsibility, telling me there was nothing more they could do and instructing me to speak directly with management in the morning. The situation deteriorated further the next morning. When I approached the manager to demand a resolution for this intolerable ordeal, I was met with total dismissal. The manager callously deflected all accountability, claiming that because my booking was made through a third party, he ”cannot help with anything” and ”cannot do anything” to fix their own property's failure. Instead of taking ownership of a severe breach of hospitality standards, the manager simply handed me this email address to deal with the problem myself. Let me be entirely clear: a third-party booking does not excuse a hotel from providing basic, habitable living conditions. I did not pay to spend a sleepless night suffocating in a health hazard, nor did I pay to be brushed off by your on-site management. Because your property failed to provide a liveable room and your management failed to handle the crisis, I demand a full, immediate refund for this stay. If this matter is not addressed promptly and with the gravity it deserves, I will escalate this complaint to your corporate office, notify the booking platform of your refusal to cooperate, and publicly expose this experience online. I expect a swift response confirming that my refund is being processed. Sincerely, Rahul Tomer 416-834-4888

Location is unbeatable, probably the closest hotel backing onto the Incline Railway. With a Niagara Parks pass, you get unlimited rides right down to the Niagara Falls walking path/platform level. That convenience is huge. However, they know it and gouge accordingly: $50/night parking + $16 resort fee on top of room rate, which is outrageous when nearby lots go for $20–30. The hotel itself is very dated: old-hotel smell, tired decor, no modernization. They're coasting on location alone. The 14th-floor observation deck offers a nice falls view when mist isn't blocking it. Amenities are basic but functional. Free coffee and tea/water only, no breakfast. At the end of the day, you're paying for extreme convenience at a still-acceptable budget level, otherwise you'd be shelling out far more at the high-end hotels or the casino nearby. That said, if you're willing to walk a bit or catch the very frequent WEGO bus (included with your Niagara Pass), you can find cheaper, better-kept hotels further out. It's your call: overpay for a dated room and extreme doorstep convenience, or save money and ride the bus like most visitors do on non-peak season.

Saved our honeymoon! Absolute perfection from the staff to the room. After a very disappointing stay at a different hotel, we moved to the Wyndham Grand Fallsview for a night, and it was FAR better in every conceivable way—location, service, and the people. We arrived at 11:00 AM hoping for an early check-in. While no rooms were ready yet, the staff was incredibly accommodating. A massive shout-out to Ken at Valet who seamlessly helped us deposit our luggage so we could go sightseeing (We love you, Ken! You're the best.) until our 4:00 PM check-in (which was impressively fast). What truly set this hotel apart was the warmth of the front desk team. We mentioned we hadn't been able to cut our wedding cake and asked if they had disposable plates so we could share it with them. Not only were they thrilled about my wife and I getting married recently, but they provided us with disposable containers with lids! LIDS!!! Later, one of the staff members even approached us to tell us how good the cake was. Their welcoming energy was exactly what we needed and truly saved our honeymoon experience. Pros: ＞The Room & Views: We booked an upper-floor King City View room, and it was to die for. Spotlessly clean and everything worked perfectly. It had a cozy sitting nook with a view of the Skylon Tower and even a partial view of the river on the horizon. The absolute highlight was watching the 10:00 PM fireworks right from our bed! ＞The Pool Facilities: Really nice setup with two hot water mini-pools and one huge main pool. The air in the facility is temperature-regulated, so you don't freeze the second you step out of the water. Plenty of chairs and towels were readily available. ＞In-Room Amenities: Having coffee, tea, and hot water available in the room was the perfect way to warm up after our swim. ＞The Staff: From Ken at Valet to the front desk team, everyone was incredibly warm, welcoming, and helpful. ＞The vouchers: My wife and I truly enjoyed the vouchers. TGIs, the funzone vouchers, and many MANY more! So worth the stay! Cons: ＞Absolutely none. All pros! We are definitely coming back the next time we are in Niagara. Thank you to the entire team for turning our trip around!

The hotel is across from a shopping mall, but a bit far from the falls, requiring a drive. The room was spacious and clean, with a suite featuring a double sofa, a small refrigerator, and a microwave. There were two bottles of mineral water on the bar, each costing 2.75 Canadian dollars. Parking was 20 Canadian dollars per day, and I was given a 15% discount coupon for dining and Starbucks upon check-in. I had read reviews that the hotel was double-charging, and I repeatedly confirmed with the front desk what was included in the room rate upon check-in, but was still charged upon check-out.

initailly out room keypad was out of battery but the staff was very friendly they assisted and provided us another room asap no wait staff was very helpful and polite perfect hotel away from tourist crowds parking is additional 15$ onsite rooms are clean and good there is no smoking or bad smell in rooms rooms with balcony have a view view shows river amd part of falls awesome hotel prices high on weekends otherwise better than big brands hotel was a piece of mind

Overall, this was a nice little place to stay. You can tell it's an older facility, but seems to be fairly well maintained. Pretty clean overall, though the floors were a bit sticky. The setup of our rooms was nice as well. I'd probably stay again if I were ever in the area.