Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.0/10
Great
BBao houVery very good service! The staff are kind, it is how they make the difference. I thought it was overpriced, but it’s totally justifiable.
The food is good and fast, we enjoyed very much with the service of Victoria.
The arcade games was fun too! Thanks to Thomas. It made memorable.
Worth to come definitively!!!
BBethVery nice view, worth for booking.
Hotel staff very nice, I arrived by uber but my son lost a handbag, so I ran out to see, and a receptionist lady also ran out for help, she is super helpful to help me to contact the driver, even we cannot reach out the driver, and when I checked in the counter, another super nice receptionist lady explained very detail to me for how to contact the drivers again or report police etc, both 2 receptionist ladies are super super nice and helpful and professional.
The last one is the manager and we lost another backpack and wonder it was lost in hotel, he spend long time to look for me and review cctv few times for me, they all are very kind hearted and helpful when you have problems. Really appreciated and touched.
Room was a bit old but everything looks good, room service food also good.
GGuest UserGreat location and good value for the money. The staff are friendly. The room layout and furniture are a bit outdated. The newly renovated bathroom is great. However, the parking fee ($45+tax per day) is quite expensive.
AADELLINAFirst time I booked The Brock Tapestry Hotel at Niagara Falls. The receptionist names Montse Aguirre was very helpful, she is very kind helped us to find the nice room with Fallsview window…room is big enough for 3 adults, bed are very comfortable, clean and overall very good. If you want to book at the Brock in Niagara, don’t forget to call and find her and you will not disappointed. Definitely we will come back to this hotel again.
Aapp1234It was further from the center of Niagara than I expected, and the city bus that stops right in front of the hotel is convenient, but the city bus arrival and departure information is not linked to Google, so I was quite confused. It may be good for those who have a rental car. The hotel interior is average and clean. The lighting is a little dim. The children were delighted with the playroom and pool. They gave us vouchers for the game center, and the staff was very kind. There is a washing machine, but depending on the room, you have to pass a cabana and it is far away. There were groups in the cabana that were making noise until late at night, and they would call out to people with children, which was unpleasant.
GGuest UserThe hotel really needs to listen to its reviews. Most people have really damned them for being a dirty stinky cesspit of a venue but actually it is pretty amazing. Very smart foyer, lovely warm and cosy rooms and an amazing location. However, the internet is SUCKY away from the foyer - I had to talk with reception and a support tech person to explain that the internet was bad in the room and it was turned around to seem like I was wrong. Get more routers in, it’s not that difficult. Also, breakfast MUST INCLUDE healthy options. There is not a fruit or vegetable in sight. If you don’t count the options of raspberry or strawberry yoghurts.
Personally, I think the hotel should rethink their pricing strategy. It is far too affordable; and breakfast (with fruit and veg) should be an upsell option. You have the location! You have an amazing swimming pool and hot tub! You even have top quality toiletries! I would have paid twice the rate without breakfast, which most properties in the area are doing.
Sorry for my rant but I know the hotel should and can do better.
GGuest UserFacilities: Ordinary hotel facilities, excellent location, 5 minutes walk to see the horseshoe waterfall in the morning, there are many restaurants downstairs and Starbucks
Hygienic: The room is a bit smelly, it may be close to the big waterfall, it is very humid, but fortunately, it will stay for one night.
Service: It's OK, I received about 70 yuan for environmental protection, I didn't hear it clearly.
The price is right, the price is high, the parking is 35 Canadian dollars, you can go to the nearby parking lot, 10 knives can be, the bargain is no problem, the Indians have no law. You can stop at the door for 15 minutes to check in
AAnonymous UserThe location is good with a WeGO bus stop in front of the hotel. Many places are walkable. The room service is good too. But you have to pay extra for parking.
LLindaA clean centrally located motel. Room was spacious. Bathroom facilities were very cramped, shower was a capsule with no lights in it. Drawback is that it is not senior citizens friendly. Room upstairs and down several halls and steps. Pool was indoors and clean although we did not go in.
Had a hair dryer, coffee pot, but no refrigerator. we would consider staying there again if we go back, just a lot of walking.