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8.7/10
Very Good
AAnonymous UserIt's hard to rate this hotel. First of all, the location is excellent, perfect for panoramic views of the waterfall from your room. However, there was a power outage during my stay, which meant the elevators were out of service. Hauling luggage up the stairs was a bit of a nightmare. Also, perhaps because it's accommodation near a tourist attraction, they tend to charge some self-imposed fees, so guests should be aware of that. On the bright side, Trip.com was very responsible in helping to resolve the issues, definitely providing an extra layer of protection compared to booking directly on the official website.
GGuest UserThe location was great — just a short walk to the falls and Clifton Hill, which was super convenient. The hotel does feel a bit dated and could use some maintenance; for example, the top of the closet was a bit dusty. The room was on the smaller side, but perfectly fine for a solo traveler — it might feel a little tight for two people. That said, it was overall clean, and the guest services team was very friendly and helpful
BBethVery nice view, worth for booking.
Hotel staff very nice, I arrived by uber but my son lost a handbag, so I ran out to see, and a receptionist lady also ran out for help, she is super helpful to help me to contact the driver, even we cannot reach out the driver, and when I checked in the counter, another super nice receptionist lady explained very detail to me for how to contact the drivers again or report police etc, both 2 receptionist ladies are super super nice and helpful and professional.
The last one is the manager and we lost another backpack and wonder it was lost in hotel, he spend long time to look for me and review cctv few times for me, they all are very kind hearted and helpful when you have problems. Really appreciated and touched.
Room was a bit old but everything looks good, room service food also good.
JJazzuniverseJust a short walk from the waterfall and near the casino. The surrounding area has plenty of restaurants but few supermarkets. Overall, it’s worth the price — the breakfast is good, and the staff provided good service.
GGuanhaitingtaotourAs a global chain hotel, the price in Niagara Falls is much cheaper than Marriott, Sheraton, Hilton and other hotels. Although the hotel is a 10-minute drive from the Great Falls, it is still a great value for friends who drive by themselves.
We booked a queen room with two large beds, which is more than 30 square meters. Each room has cable TV and a work desk. A coffee machine and ironing facilities are also provided. The rooms are clean and hygienic, and it is very comfortable to sleep at night. The hotel also has an indoor swimming pool, gym and business center.
The hotel is located opposite the ”White Water Walk” attraction in the Grand Canyon. It is only 2.5 kilometers away from Niagara Falls, Niagara Cruises, and Niagara Falls. It is only a 5-minute walk to the Niagara Railway Station, which is very convenient.
GGuest UserThe hotel needs huge improvement. The room had furniture that is old and pretty stained fabric. The water had to run for at least 20 min before you get warm water.
The list is long but the worst of all is $25 dollars parking per day that you charge on the top of the
charge for the room. Being there for three days I saw parking as low as $5 per day..I will never go back nor recomend this place to any of my friends
GGuest UserWe had an absolutely wonderful time staying at Falls Lodge and Suites. From the moment we arrived, the staff made me feel welcome and were extremely helpful with recommendations for local attractions. The location is unbeatable—just a short walk from the stunning Niagara Falls, yet it still feels quiet and peaceful.The room was spacious, clean, and well-maintained, with all the amenities I needed for a comfortable stay and the beds were incredibly comfortable.
Breakfast was a nice bonus. The overall value for the price was excellent, especially considering the proximity to the Falls.I would highly recommend Falls Lodge and Suites to anyone visiting Niagara Falls. It’s perfect for families, couples, or anyone looking for a comfortable, well-located place to stay.
TTati11We stayed for just one night upon our arrival from Toronto, as we were unable to secure additional days at another hotel. The room was spacious, featuring two queen beds and effective air conditioning. The bathroom was also roomy and well-equipped with all necessary amenities. Breakfast offered a good selection with self-service options and standard choices. I would definitely recommend this hotel for a short stay.
CChi LeungThe hotel is located in Niagara, about a 10-minute drive from Niagara Falls. The price is cheaper than the city center, and the room is very large and can accommodate 4 adults. The service is good and the room is clean. You can consider staying here.