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8.7/10
Very Good
AAnonymous UserIt's hard to rate this hotel. First of all, the location is excellent, perfect for panoramic views of the waterfall from your room. However, there was a power outage during my stay, which meant the elevators were out of service. Hauling luggage up the stairs was a bit of a nightmare. Also, perhaps because it's accommodation near a tourist attraction, they tend to charge some self-imposed fees, so guests should be aware of that. On the bright side, Trip.com was very responsible in helping to resolve the issues, definitely providing an extra layer of protection compared to booking directly on the official website.
AADELLINAFirst time I booked The Brock Tapestry Hotel at Niagara Falls. The receptionist names Montse Aguirre was very helpful, she is very kind helped us to find the nice room with Fallsview window…room is big enough for 3 adults, bed are very comfortable, clean and overall very good. If you want to book at the Brock in Niagara, don’t forget to call and find her and you will not disappointed. Definitely we will come back to this hotel again.
BBethVery nice view, worth for booking.
Hotel staff very nice, I arrived by uber but my son lost a handbag, so I ran out to see, and a receptionist lady also ran out for help, she is super helpful to help me to contact the driver, even we cannot reach out the driver, and when I checked in the counter, another super nice receptionist lady explained very detail to me for how to contact the drivers again or report police etc, both 2 receptionist ladies are super super nice and helpful and professional.
The last one is the manager and we lost another backpack and wonder it was lost in hotel, he spend long time to look for me and review cctv few times for me, they all are very kind hearted and helpful when you have problems. Really appreciated and touched.
Room was a bit old but everything looks good, room service food also good.
GGuest UserThe hotel really needs to listen to its reviews. Most people have really damned them for being a dirty stinky cesspit of a venue but actually it is pretty amazing. Very smart foyer, lovely warm and cosy rooms and an amazing location. However, the internet is SUCKY away from the foyer - I had to talk with reception and a support tech person to explain that the internet was bad in the room and it was turned around to seem like I was wrong. Get more routers in, it’s not that difficult. Also, breakfast MUST INCLUDE healthy options. There is not a fruit or vegetable in sight. If you don’t count the options of raspberry or strawberry yoghurts.
Personally, I think the hotel should rethink their pricing strategy. It is far too affordable; and breakfast (with fruit and veg) should be an upsell option. You have the location! You have an amazing swimming pool and hot tub! You even have top quality toiletries! I would have paid twice the rate without breakfast, which most properties in the area are doing.
Sorry for my rant but I know the hotel should and can do better.
GGuanhaitingtaotourAs a global chain hotel, the price in Niagara Falls is much cheaper than Marriott, Sheraton, Hilton and other hotels. Although the hotel is a 10-minute drive from the Great Falls, it is still a great value for friends who drive by themselves.
We booked a queen room with two large beds, which is more than 30 square meters. Each room has cable TV and a work desk. A coffee machine and ironing facilities are also provided. The rooms are clean and hygienic, and it is very comfortable to sleep at night. The hotel also has an indoor swimming pool, gym and business center.
The hotel is located opposite the ”White Water Walk” attraction in the Grand Canyon. It is only 2.5 kilometers away from Niagara Falls, Niagara Cruises, and Niagara Falls. It is only a 5-minute walk to the Niagara Railway Station, which is very convenient.
AAnonymous UserThe location is good with a WeGO bus stop in front of the hotel. Many places are walkable. The room service is good too. But you have to pay extra for parking.
GGuest UserThe room is quite big, quiet, and I had a good rest. Although the breakfast is simple, I am full. It is very cost-effective. There is a scenic blue line bus at the door, which is also very convenient to go to the waterfall and the station
TTati11We stayed for just one night upon our arrival from Toronto, as we were unable to secure additional days at another hotel. The room was spacious, featuring two queen beds and effective air conditioning. The bathroom was also roomy and well-equipped with all necessary amenities. Breakfast offered a good selection with self-service options and standard choices. I would definitely recommend this hotel for a short stay.
CChi LeungThe hotel is located in Niagara, about a 10-minute drive from Niagara Falls. The price is cheaper than the city center, and the room is very large and can accommodate 4 adults. The service is good and the room is clean. You can consider staying here.