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The location of the hotel is very good. It is in the business district and within walking distance to all attractions. Shopping is even more convenient. The room is not very big, but the design is very reasonable and has everything it needs, especially the details. The room has a small balcony where you can breathe natural air. The customer service should be Italian, very enthusiastic and diligent, and clean the room in a timely manner. The reception staff at the hotel's front desk are very warm and friendly, and greet guests proactively. In particular, there was an older lady who was very humorous in her speech and always answered patiently when we asked for directions. When leaving the store, a young girl thoughtfully asked if she wanted mineral water to take with her on the way. I will choose this place next time I come.

HOTEL AMBASSADOR BERN An ideal mix of good location, excellent staff & facilities We chose Hotel Ambassador primarily because it offered free parking service as we were travelling on rent-a-car and didn't have much idea about parking houses in Bern But the hotel turned out to be much better than our expectations. POSITIVES (+) The location is brilliant especially if you're new to the city. Close proximity to the tramp stop and ideally located in a neat, clean neighborhood. (+) I got a message from the hotel one day in advance summarizing all details of the stay and the city. Special thanks to Dominika Motykova who sent this message which really helped me book my free tramp tickets and get ready for the hotel stay (+) The staff and service are very good. Smooth check-in and check-out experience (+) I got a two bedroom option as we were a family of 2 adults and 2 children. This was really awesome as kids were independent and loving their own room (+) Views from the room especially with the barn and cattle side is breathtaking. Highly recommended to go for this view instead of city / old town view (+) Abel at the bar was very friendly and gentle during service hours in the evening. He chit chatted about our country, stay and gave advice on the tourist attractions. NEGATIVES (-) The hotel is slightly outdated in terms of infrastructure with old styled keys for opening doors, slightly old furniture & upholstery. The walls and carpeting inside the hotel is 90s styled. (-) The most painful aspect I experienced was the bed which was of poor quality with the mattress & pillows being really off. I was sleepless on both nights that I stayed here. (-) The pool is not heated and has limited space for people with only 4-5 beds and chairs (-) Access from basement parking to the main hotel is through a ringer which new comers may not know. No clear signage or messaging is written anywhere on how to go inside from the basement. I had to literally drag all the luggage by myself to the lobby for elevator access Overall, based on service / location / neighborhood, the place is Highly Recommended Rating: 8 / 10

If you like rooms that smell of stale cigarettes, yellow bed sheets, florescent tube lights, gaps under the doors to let all the noise in, and if you like a sink beside your bed, then this is the hotel for you!!! The reception is mostly unstaffed too so you have to use the people in the hotel across the street who aren't really interested to help because it's not their hotel. They managed to change my rooms on the second night to a room that smells 10x better but still a bit funky. This hotel is in desperate need of refurbishment. Location is great in the centre of Bern and it was cheaper than most other hotels but that's the only thing going for this place. AVOID this hotel.

Taking the hotel at face value and considering the price we paid (I think quite a good deal from hotels.com) we were really pleased with our stay. La Pergola isn’t in the middle of the city centre, but it’s quite close and well connected by public transport (which they give you a free pass for)! We parked our car there and got around on busses. The man at reception kindly didn’t charge us for parking as there was almost no demand for it that night. The service staff in general were really nice. The hallways and common spaces are a bit bleak, but functional - it’s clear they’ve saved money here. The sound isolation isn’t the best either. But the room itself is actually great! Big enough for suitcases and stuff to be strewn around because of a clever use fo space. Proper outdoor blinds for a good night’s sleep on the comfy king size bed. Body wash available, nothing fancy but does the job. Honestly, for what we expected, it surpassed, so we were happy with our stay. Is it the best hotel in the world, no. Do you get what you pay for in expensive but beautiful Bern, yes. Good for those on budget!

Excellent jazz-themed hotel, professional service, jazz performance, nothing to say, restaurant service and food are impeccable, the waiter impressed us, and I will definitely go to his home next time in Switzerland.

Enthusiasm, the room is also good, suitable for self-driving, a little distance from the city center, good value for money, convenient around, supermarket hotels, will choose here next time

The hotel is in a very quiet area a few stops with the tram from downtown. There are parking places for a few cars in the back or in the street, where you also can charge your car. We had a room at the first floor facing the street with view to the military grounds. The room was quit big with space for your luggage, a desk with coffee/tea - and complimentary water. Nice touch. The staff is very friendly and gives you information about the area with and as a guest you receive the free Berncard with free transport. Breakfast is plenty with all you need inc. very good Swiss cheese. Many nice restaurants in the area inc an italian and a Middle East. We loved our stay and will definitely come back another time.

I must say, my recent stay at this establishment was tainted by the presence of an employee who seemed determined to mar an otherwise passable experience. Allow me to recount the unfortunate encounter with this particular member of the hotel staff, whose ineptitude and condescension left much to be desired. My ordeal began with the seemingly standard check-in time of 3pm. However, I was forced to entrust my luggage to their ”luggage room” due to this policy. Upon my return for check-in, I made the grievous error of inquiring about my luggage. The receptionist who had taken over displayed an insufferable attitude, insisting that I retrieve my own bags, as if I had been suddenly promoted to the hotel's porter. To make matters worse, I was informed that the air conditioning throughout the entire hotel was non-operational. This announcement was delivered in a manner befitting a stern warden, devoid of any apology or offer of compensation for this inconvenience. It was only after I mustered the audacity to request compensation that she begrudgingly muttered, ”I can offer you free parking,” as if this paltry gesture should suffice. Regrettably, this 'compensation' left much to be desired. When I inquired about the parking fee, which, unsurprisingly, was exorbitant at 18 CHF, I could barely contain my astonishment. At this juncture, the receptionist, dripping with condescension, remarked, ”Yeah, this is Switzerland here,” insinuating that I, a mere Belgian, should be grateful for their overpriced parking, as if it were some sort of privilege. It is worth noting that it is the guests who fund her livelihood, and a modicum of respect should be obligatory. As if this litany of incompetence wasn't enough, when I discovered that my EU plug was incompatible with Swiss electrical outlets, I had no choice but to return to the reception desk. Once again, the indifferent receptionist displayed a complete lack of interest in my predicament. She dismissively informed me that no adapters were available, and the sole adapter they possessed had already been claimed by another guest. Her apathy and unprofessional demeanor were profoundly disheartening. In conclusion, it is my sincere belief that this receptionist's woeful performance reflects poorly on the hotel's overall reputation. She embodies rudeness and ineptitude to such an extent that it is clear she is profoundly unsuited for a career in hospitality. I implore her employers to reconsider her place within the industry; perhaps a career outside of customer interaction, such as working in a factory, would better suit her temperament and capabilities. On a somewhat brighter note, I feel compelled to acknowledge that the other five members of the hotel staff I encountered were, without exception, lovely, warm, and highly professional individuals. It is a tremendous shame that this particular receptionist stood in stark contrast to her colleagues, as she was the sole staff member who appeared to be disinterest

This hotel is a short bus ride from the main train station. The rooms are modern & ours was large. No one & no instructions on how to turn on the lights or operate the roll down shutters or anything else in the room. It was frustrating. There are large patio doors (no patio though) that open with electric roll down shutters. But our room faced busy train tracks & so leaving those doors open meant hearing VERY frequent train traffic late into the night & then starting again in the early morning. It wasn’t pleasant. Another thing to know about this hotel is the A/C is controlled & is central to the ENTIRE hotel and it’s not cool in the rooms🥵. There is NO adjusting it in your room or for your room 🥵. It is just what it is. We were advised to open our patio doors to get more air🤪. That would work if it’s cool outside AND there were not the train traffic! There is no ventilation fan in the bathroom and that just adds humidity to the room with no way to vent it. So this hotel is modern meets we don’t trust you. We would not stay here again & from now on even if the hotel says there is a/c we will have to ask the further question about who controls it & the temp.