Hotels in Kaiping

"This stay was very average. First, I waited more than 5mins with a toddler to check in. Also, someone pushed in the line just before it was my turn and the staff didn’t serve me first. Then a lady served me and gave me a free upgrade to apologise for the long wait - she’s great. After showing my toddler, we realise the shower area is a bit small and hard to wash the little with 2people in it. I went to reception and asked if there are similar rooms with bigger shower area. The first sentence the receptionist said was “This is still small?”, then told me there’s no rooms with bigger shower area - not professional and not helpful. Next morning the manager rang me and want to help me find another room. She was very patient and helpful. We got a room that we’re happy with. Then a day after while I was looking for my toddler’s toy, I found a slipper and a paper at the bottom of the couch from previous people :( The hotel really need to work on the non smoking policy, I can smell fresh ciggy smells on my level and my husband even saw people smoking in the hotel and the elevator."

"We had a very pleasant stay at the hotel. The front desk team was extremely friendly and attentive, always greeting us with a smile. They were very proactive in solving any issues that came up, making the whole experience smooth and comfortable. We also loved the cute robot that delivered our supper — it was efficient, fun, and made our stay even more memorable. Highly recommended. a very pleasant stay,"

"This was the worst experience this year. I was looking forward to a pleasant trip, but the room issues completely ruined it. Luckily, I checked in on a Sunday; it would have been an even worse deal if I'd paid over 600 more for a Saturday stay. When I inquired about tour facilities, the staff member offered a discount but said the condition was a 5-star review, which was really poorly phrased. It would have been so different if they had said, ”Hello, customer! We can offer you a discount on tickets if you stay with us. If you feel our service and environment are excellent in the end, would you consider leaving us a 5-star review?” Attitude makes all the difference. The customer service staff on WeChat were quite good, but that doesn't excuse the mistakes made by others. Getting the room type wrong twice wasted my time and ruined my mood. The cleaning staff's work was truly subpar. The carpet clearly hadn't been vacuumed, and there was still trash around. Thankfully, not the entire room was carpeted. The windows had no screens, and the balcony door lacked mosquito netting. I initially thought the toilet seat had stains but later realized it was just worn out; it should be replaced to avoid unnecessary misunderstandings. The white sofa covers need either a thorough cleaning or replacement due to too many stains. There's no integrated restaurant, which seems unfinished. For breakfast, I had to walk a few minutes to another hotel. The restaurant's cleaning staff was also an issue; tables weren't properly cleaned, and they wouldn't wipe them unless asked. The food selection was mediocre. There was a shuttle service for getting in and out of the old town, and staff helped with luggage upstairs and downstairs. Overall, it was very average, with significant room for improvement."

"Good one! Hotel is really clean and new. It is located 3 minutes walk from the food market. The bathroom is private. Bed is really comfortable."

"This time, I brought my kids to Changsheng Hotel, and we had a fantastic experience. The hotel is located right inside the scenic area, which made exploring very convenient. After enjoying the buffet breakfast on the second morning, we took advantage of the park not being open to the public yet and the lack of crowds to take many photos at popular photo spots. It's truly ideal for family trips and perfect for couples to check in. The scenery is absolutely beautiful, and we'll definitely be back, choosing Changsheng again. Another thing worth mentioning is that I left an item behind after checking out, and the hotel proactively contacted me and even helped mail it back. The service was incredibly thoughtful!"

"The room was 1.8 beds and had a city view. While small, it had separate wet and dry areas and was relatively clean and bright. The only downside was the loud flushing of the smart toilet. I don't know if it was due to the noise from the neighboring room, but the soundproofing in the room was average. The traffic on the street wasn't noisy at all. The hotel service was attentive. Even though the weather was hot, the lobby had a self-service beverage area with a refrigerator stocked with water, herbal tea, and coffee, which was very generous. The front desk and housekeeping were both polite, friendly, and helpful. Free parking is available, and the hotel is across from a shopping mall, making it convenient for dining, entertainment, and shopping. The breakfast had a limited variety, but it was satisfying and satisfying."

"A very clean and comfortable hotel. It's probably the best one within the ancient town. The room package included a show, afternoon tea, tickets, and a trolley ride. After deducting the value of these perks, the room rate was very reasonable. Staying in the ancient town was very convenient. You could take your time exploring and not worry about coming back late. The only minor drawback was the limited dining options within the ancient town, and going out for food was a bit inconvenient. The room was very spacious, giving you a feeling of stepping back in time, like staying in a wealthy household from the past. However, because it was off-season and there were fewer guests, the hotel breakfast was a bit sparse. Recommended for families with children."

"I booked quite late, and as a family of three, we could only get a queen room in Block B. The lovely lady at the front desk kindly upgraded us to a twin balcony room in Block A for free. That definitely deserves a thumbs-up! Even though it was busy on Saturday, she handled everything patiently and reminded us about the show reservation times. The environment is excellent. The ticket price is really worth it, as there are many shows and attractions inside."

"Nice modern room with comfortable king bed, sofa, wardrobe and kitchenette. Bathroom was clean and fixtures new. Projector TV and wifi are excellent. There’s a big shopping mall across the street and lots of affordable food options downstairs. Also 7-11 right downstairs. I’d recommend the place to anyone."

"The environment was okay, and it looked quite comfortable, but even in this cold weather, the hot water wasn't hot at all; it was only warm water, around 30 degrees Celsius, making it impossible for the baby to take a bath. The baby wash wasn't replenished promptly either; we only realized there was no wash when we were about to bathe the baby, so we had to get dressed and run out to call the front desk to ask them to bring some. This made the baby catch a cold. The phone to the front desk from the room was also broken. Overall, the experience was terrible, and I won't come back."