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The hotel is very convenient to travel across from the railway station. The front desk clerk is very enthusiastic, especially after we checked out, we took the luggage and prepared to leave. He took the initiative to help us carry the two boxes to the roadside downstairs. There were roughly a dozen steps at the entrance of the hotel without elevator luggage. Can only be carried by hand

It's a very good hotel. I really like it. The environment and hardware are very good. The location is superior, the scenery is beautiful, the service is considerate, the praise is great. I will stay next time

A value for money hotel, friendly staff who spoke well in English and helped us at check in Good size room, clean and felt a safe area. Have stayed twice before and never been disappointed. Would use again.nothing fancy but all practical . No tea coffee in room though, only thing missing

The price for our stay at Poppular City Hotel was extremely reasonable, and a very nice German breakfast was provided. Great attention is paid to cleanliness and protection from Covid. Staff provided clear instructions about the hotel, free WiFi, etc. The walk from the Hauptbahnhof was about 10 minutes but in a straight line, and it was very easy to walk from the hotel to historic sights, the city market place, and restaurants. A lovely, first stay in Würzburg. The woman who ran the registration desk and supervised the breakfast room was so gracious--a beautiful experience!

My wife and I were very much looking forward to our stay at the Schlosshotel Steinburg, as it came highly recommended by our friends who had stayed there previously. But our stay started off poorly from the check-in. The person at the front desk was absolutely rude and unhelpful. From the moment we walked up to the desk, there was no greeting. Just a ”yes?” I commented that the GPS had brought us through an interesting path and if that was correct. And she replied, ”well you are here so it must be.” And it just kept going. I told her that it was our first time there and ask if she could tell me a little about the property and she told me that there was a QR code in the room that has all the information. That was just the check-in. Throughout our stay, the hotel staff did not seem to want to be there or had any intentions of making our stay welcoming. Never an offer to help with bags or any assistance familiarizing us with the property. I inquired about their spa facilities and again was referred to the QR code in the room. Also, I thought it was odd that when I called the front desk for an iron, I was informed that they did not provide one but they would iron for me. I thought this was nice but upon check-out, there was an ironing charge. It was not an outrageous amount but either provide an iron, like most hotels, or inform the customer of the charge. It just further reinforced my opinion that I was troubling them. But the meal we had at the restaurant was very good and our server was very professional and his wine selections were perfect. Would I go back? Probably not.

We received a very hidden kindness. We heard at arrival k​​a ”Welcome to us warmly, you had a good arrival” or similar. Nothing. Name, please fill in the form, give the room card. We expected as a couple (and without prior request, whether we are so right) a double room with 2 separate beds (mattress feels hard medium/3). The quite small room had a wet cell with shower and toilet, and a clock refrigerator. No safe. The internet connection (free) something for patient. It is a bright house, unfortunately with unrespectful guests; the pitcher over us from the upper floor did not let us rest for the first time. The Putzwoman was probably at 7 a.m. in service and let every guest know this in all the early days of the day when working. Our room was so clean (.....bis on a few spinning fabrics above the hangs ...) Parking places are found on the street (Parkscheibe/1 hour) and are very limited at the hotel. A problem is probably when the hotel is fully exploited. The 3* hotel offers breakfast, no gastronomy or a drink machine in the EC. Vis-a-vis has a small Bistro-local. The reception is occupied (only) from 7:30 h to 22 h. When booking online via the hotel's website (not via eM), the hotel offers 5% discount. The guests are mainly assemblers and visitors/patients of the Uniklinik WÜ. With regard to the lack of friendliness in the accommodation, note: The guest (paying) is good and the hotelier does not hurt.

We reached the hotel about 2H before the check in time, which is not unusual for us. Sometimes, we are offered a room immediately on arrival, or are informed that OUR room would ready by such & such time. Nothing of this sort happened at Motel One Wurzburg. The first impression that we got was that we were at a Homeless Shelter & not a modern chain Hotel where we had a confirmed Booking. The receptionist (Eduardo) kept on repeating that we do not have any room, we do not have any room. NEVER did he once said that YOUR room is not ready at this moment, but it would be by 3 pm. Even when I came back for Checking in at 3pm he was in no hurry to allot me a Room. I had never felt so INSECURE in an Hotel before. I did not even knew that whether I will ever get a room or not. The hotel has a beautifully designed lobby & lounge, and it is situated at a very central location. It could have been THE Hotel to stay in Wurzburg because of its excellent pricing, but the apparent arrogance & complete lack of empathy towards the guests makes it the most undesirable place to stay in Europe.

The hotel is super located. You are very fast in the city centre and at the residence. The room was extremely small for the price paid. Very small double bed, mattresses were older, no refrigerator, water cooker or other comforts in the room. No proper door to the bathroom. This is only separated by a glass door from the rest of the room. The ”door” is not close - no noise or vision protection. The whole building and the hall to the rooms have come in the years. The lady at the reception was not particularly prevalent, have received telephone calls during check-in, not greeted at the visitor and go and was very overburdened so no information was given to business. As said, the location is optimal. For the price I would never visit the hotel again.