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The service was incredible, they gave us a lot of recommendations, the members of the staff are jewels. The place it is absolutely stunning clean the hotel it used to be the old palace so it is amazing very good price, car parking service too basically treated like a king.

el hotel está muy bien situado. las habitaciones bien y amplias. Y limpias.

All right, the hotel and its location. The only really uncomfortable detail was the following: the towels were new and placed them without being washed before, they had a kind of strong chemical smell and when drying did not absorb the water and left you all the body full of pelvis. It was really unpleasant that all the towels for the body were so, I commented at the reception and told me they were new and by error they put them without washing before.

The room is big and the location is convenience that can go everywhere easily. However, remember to buy enough things for the room as there is little things for your stay.

On the edge of the city center plaza de castillo and the bullring, the large and small attractions are within walking distance, and the pamplona bus station is also a 10-minute walk. The facade is small and the inside is soundproof, but the single room faces inward and the window is a patio, so it is not noisy at night. The sparrow in the room is small and complete. The Michelin restaurant in the lobby, you can enjoy the special package of guests, which is very worth it. But the breakfast type is average, in addition to four kinds of fruit, other bread and milk are very basic, or go out to eat more cost-effective.

I had not been here since before the pandemic, so it was great to be back and meet the friendly, kind, helpful staff that works in this hotel. It is located in the modern part of Pamplona/Iruña, which is not especially beautifuf, but if you don't have your own vehicle, it is very close to the train station and still within walking distance to the old town (20-25 minutes). There is as well a city bus-stop 3 minutes away from the hotel's entrance, where bus nº21 stops and takes you to Pamplona main bus station. The hotel's inside is modern, comfortable, clean and welcoming. There is a lift, good wifi and a computer for guests beside the breakfast room. The rooms are also comfortable and well-equipped, the en-suite bathroom is very modern and clean too, and the breakfast-buffet is good and filling.

Our first stay in this hotel on our very first visit to Pamplona. Coming in after a long journey and arriving late in the evening, check in was quick and easy, and we moved to our room. First observation.... - Decent size for two people, however less space for large suitcases - Bed unstable and moves, base of the bed is not heavy and therefore when you lean or slide it moves - No dustbins in the room - No tea kettle and tea in the room - Pillows uncomfortable, no choice The hotel has a great location from where there are several buses and taxis to city centre and other places. University of Navarra is walking distance. Quite a few restaurants and cafes in the surrounding. The Hotel also has a Europa Car desk. Due to COVID-19 limited services like everywhere. I was able to use the small business centre for work. MOST DISAPPOINTING - PATHETIC INTERNET CONNECTION in the room. I tried three connections and none of them would work in the room. We had to always sit on the floor near the door or come down to the lobby. For this reason alone I will avoid this hotel in the future. It was a struggle for 6 days. Breakfast has two menu options. One large around 13.50 Euros and the other smaller approx 8.80 Euros. Not sure why the breakfast cant be added to the room. Breakfast spread is quite good. The Kitchen is flexible, we wanted eggs instead of ham and it was catered. Washroom has a big old style plastic dustbin enough to pack a suitcase......toiletries are not of superior quality, leaves skin dry and the bath gel is very hard on the skin. HK is kind of ok, room floors are not cleaned everyday, leaving dust, hairs on the floor both in room and washroom and had to be specifically mentioned at the front office. Front office was very helpful with queries and print outs, etc. The lady in the morning and Enrique deserve special mention as being very nice and helpful. At the same time there was one very rude, misbehaved and arrogant front office staff (male) who answered rudely the phone. When he was asked that it was already time and breakfast was still not there, he had the cheek to say it was still not time in his watch. I dont remember the name but he should not be allowed to be part of reception and customer contacts. Overall it was an ok stay, had it not been for Enrique and the lady in the front office, we would have perhaps checked out mid stay. Hope services are improved and surely the hotel can do much better. Thank you.