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We took a holiday away to a favourited location of ours, Lanzarote and decided to stay at the AEQUORA suites as it looked professional and relaxing enough to get away from stress. However little did we know a stress free holiday was going to become more stressful. One night as we were coming back from a walk towards the sea front, my mother used one of the ”disabled friendly” access ramps. She fell backwards on property of the hotel and has now become even more disabled with issues to walk and pelvis problems. She got an MRI at our local hospital yesterday and has confirmed that she has dislodged discs in her spine with nerve issues due to the fall, on a ramp that was supposed to be disable friendly. We spoke to one of the management who was lovely, but tried to blame the local Lanzarote council for the ramp and the fall. However the fall happened on the grounds and they're not willing to take responsibility for the incident. We were told to go to the hospital in Lanzarote but my mother declined as she has spent so much time in hospital recently and wanted a break. Not only did the fall happen once, but TWICE!!! Can't really label this hotel being disabled friendly if all it does is make the disabled, more disabled. Another problem we encountered was discrimination from the staff at AEQUORA, this doesn't apply to everyone but specifically the female assistant manager. With my mother being bound to a wheelchair for long distance and a walking stick for short distance because she has walking issues, we wanted to sit at a double table made for four, but only three of us were attending that table. We needed a bigger table and a quieter walk way so my mother doesn't get knocked and has a fall (Common occurrence here). However we were approached by a rude assistant manager who started saying how we weren't allowed to sit here and had to sit at a small 2 person table for 3 in a area with a lot of footfall, a tripping hazard for my mother and even my elderly grandfather. Me and my grandfather tried to explain to her that we needed to sit at a four person table (even though there is 3 of us) due to my mothers disability, which she rudely ignored and started putting her finger in me and my grandfathers face then ignored us and started talking down to my mother. For which my mother couldn't stick up for herself due to not having a voice at the minute due to medical reasons. I couldn't believe my eyes after the amount we have paid to come here, and the labels this hotel establishes itself with. After both these incidents we spoke our concerns to the Guest experience manager who was incredible. He gave us a table for 4 for us 3, and had a technician to come repair my mothers wheelchair temporarily which has now fully fallen apart due to the falls which occurred on site at the AEQUORA suites. I think this hotel is great for kids and families as long as there is no disabilities. Which is quite disappointing to see as you would think most places would be no

Just returned from 11 nights here. I’d personally say the location of the hotel is great. It is around 15 minutes away from the airport, €15 euros in a taxi which we decided to get instead of waiting for a transfer. Turn right and about a 15 minute walk you’ll come to the beginning of the ***** with a lot of bars and restaurants. Turn left and around a 15-20 minute walk you’ll get to a few bars and restaurants, this area is a lot quieter and we personally enjoyed it here and it was a more relaxing setting. We also often got a taxi to the main part of puerto del carmen which would normally be a 30 minute walk, but 5 minutes in a taxi and around 5-6 euros which the reception staff would arrange for you and it would be outside in a few minutes. The hotel itself is immaculate and the rooms are cleaned daily. We were in the quiet part of the hotel and it was a nice walk from the reception area to our room each time. We originally had booked a standard room but they had upgraded us to a sea view on arrival. The rooms were clean and bright and the air-con worked perfectly. My only issue (not really an issue just more of a personal preference) is the bathroom towels are a brownish colour, I personally think towels and bedding in hotels should be white, however I do not doubt that they weren’t clean despite not being my preferred colour of white! It was my birthday whilst I was there and they’d left a card, bottle of sparkling wine and a toiletry bag in our room on the day which was a nice touch. We didn’t use the two main pools and stayed around the quiet pool which we enjoyed. The only downside I would say is the sun beds are very close together, if the people next to you have their umbrella up, you are shaded also. I understand there’s so many sun beds to accommodate for the large amount of guests but it would benefit from having a bit more room and a small table between sun beds to put drinks on instead of having to put them on the floor. The food overall was good, we used to main restaurant for breakfast and some evening meals and attended the Asian restaurant. There was a large selection of food at both times, and like all inclusive hotels can be repetitive if you’re there for longer than a week. The Asian restaurant was really nice but would benefit from a few more food choices as it has a relatively limited selection but there was something for everyone. We used the snack bar almost daily and this was just your standard burgers, hot dogs and chicken nuggets. This could be improved with some ice cream but if you did want ice cream on a lunch time the main restaurant had this. The lobby bar being 24hrs is a nice touch, if you fancied a drink after midnight it was nice to sit in a relaxing setting. There was also food available and you can ask for big bottles of water behind any of the bars. I used the gym a few times, which was clean and had a few pieces of equipment. It’s not like your local pure gym but there’s enough there to get a decent

Myself and my wife spent two weeks at this 4 star hotel from the 7th to the 21st of Jan 2024. Twenty mins transfer time from the airport to the hotel. Was a quick and easy check in, lovely receptionist and given an upgrade to a side sea view room no 1233 which was an unexpected bonus. The room was modern well furnished and very clean. The bathroom was well kitted out with a newish walk in shower and a first in my experience of hotels of a glass panel that was actually long enough to contain all the water and didn't let liquid spill onto the tiled floor. Top marks for the bathroom designer. The bed was extremely comfortable and we both slept very well. There was no noise to disturb us from suitcases being dragged along floors or staff beginning their chores in the morning as is the norm in most hotels. The location of the hotel is perfect for us. Right opposite a beautiful beach and 20 Min easy walk on the left to Matagorda where you will find lots of bars and restaurants and beautiful beaches where we swam in the warmer than normal sea most days. Shout out to the Sirocco restaurant and the Devon. Food and drink in both was great. The weather incidently for the full holiday was sensational. 22 to 23 degs most days and a couple of days at a toasty 26degs. Perfect. Turn right out of the hotel and you are on the ***** for Puerto Del Carmen. Up to 40 mins to reach the end but worth the walk for all the shops bars and restaurants that line the whole *****. Some beautiful beaches all along the way and we had some great swims and lunches down there. Shout out to Long beach club on the ***** for fabulous views and superb food and service. Also unbelievably you can buy a large draught beer at many bars in both resorts for only €1.50. Unheard of nowadays. Lanzarote village hotel was spotlessly clean in all public areas and our room was cleaned every day to a high standard. The staff everywhere in the hotel are helpful friendly and efficient even in busy times when they are obviously under pressure. The dining room staff who we had the most contact with because we were on half board were unfailingly pleasant and smiley and invariably up for a laugh and a joke with guests which all helped to make the experience more memorable. This happened even at the busiest of times which is admirable because it showed everybody had bought into the ethos of no matter how much pressure you are under the guests happiness and enjoyment was paramount. The pool area was also kept spotless and was a great place to sunbathe and relax and getting sunbeds was never a problem even though the hotel was busy. Now to the food served at this hotel. I have seen a number of reviews criticising the culinary offering here and it may put some people off booking here which would be totally unfair to the chefs and the hotel . I would like to put straight a couple of points in reviews that really annoyed me after dining here for two weeks Somebody remarked ”Nothing goes together ”. Every nig

We have had another great stay at the Floresta, many thanks for the rooms we requested Ulrike, we had a lovely welcome on arrival from Eduardo which started the holiday well. This is a spotless well run hotel rooms are spacious and maid service excellent, our grandchildren love the pool which allows inflatables. A special enthusiastic animation team work hard to entertain all ages their energy is amazing. If your looking for a family holiday this is the place to be, lovely beach nearby and a walk or taxi into puerto del carmen. We will return again hopefully