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Visited as part of a group pilgrimage. It’s an ok Hotel. Rooms are clean, Food sometimes poor sometimes ok, never good. Lots of pastry and egg dishes. Eggs served for 2 courses in the same meal. The vegetarian in our group was served mainly egg and tomatoes at every meal. The soup starters were nice. Only one Lift, which was a problem with lots, of wheelchair users in the group. Limited communal space to sit so on our last day Our cases took up the whole bar area. Disappointed to be made to leave our rooms at 9.00 am to make way for new clients. Customer care wasn’t great apart from the bar man Phillips who went above and beyond to provide great service. The waiter in the restaurant shouted at people for sitting in the wrong place. Very rule based. He did calm down as the week went on.

There was a literal brown sht trace in one of the beds the attendance was the worst one I’ve ever gotten, I’m ashamed to have chosen this as my hotel and receiving such a miserable experience from it. I went with my family (with elders and children) for one night, at the reception there was a lady (She had long braided hair and dark skin -just in case the hotel sees this so they know what type of staff they are working with), we were leaving to Paris at 7am on train the morning after so we asked her if it was possible for her to reserve a cab for the morning so that we could go to the train station, to which she said she would do, then we asked her about the breakfast and she said it was going to be set up at 6 am (since the train station was very far away and we needed time to shower, eat and then leave in the cab). The morning we were leaving we arrived at the reception at 5:45 am, there was no breakfast served and no one there, there was a sign that said “If absent at night call *cell number*”, however, we called it multiple times and no one replied. We waited for the cab, around 45 minutes had gone by and the cab never arrived to pick us up. We had 7 suitcases and as I said, two elders and two children. Since apparently there weren’t going to be any more trains that day we looked up how far the train station was (over 25 minutes) and were technically given no other choice but to walk (the elder of over 70 had to carry two suitcases since the little child couldn’t bare with one and barely had any force to move it, the other elder has back and knee problems and still had to go through numerous steep roads and streets carrying a suitcase, in one part I had to stop and sit in the plain street because I felt toile throwing up, but since I hadn’t eaten anything because of the unbelievable bad attention that woman gave us then there was nothing to throw up). I’m just telling you how rough it all was for us just because the lady at the reception couldn’t care less about calling us a cab or arranging the breakfast she said she would arrange (to which we had already paid for before hand. We paid 6 breakfasts just for nothing, unbelievable!). We’ll try to contact the hotel and demand a refund for this horrible experience, they should look more into their staff before hiring them, it’s incredible how one single person can cause all this just because they don’t want to do their job right. Wouldn’t recommend it to anyone, most unpleasant experience ever.

The hotel is very friendly and is very friendly and very friendly, and is very friendly and friendly and very friendly.

There are many positives to this hotel. This was our 3rd stay in this hotel and we will come back in future. Overall a positive experience. Location - walkable to the Grotto and great shopping and restaurants all around. The view from the balconies, if you get such a room, is to the grotto and awesome to wake up to. Facilities - good breakfast, parking onsite, gym, spa (free access) would recommend the rooms with balconies Beds - super comfortable Rooms - big rooms in comparison to other hotels in France. Cleanliness (as far as I can see see below comment about the use of dark color in decor) Service - the staff is very helpful and customer focussed. the lady who manages the breakfast room in particular was amazing. She remembers us from our visit 9 months back, to the detail of what tea my mother preferred. Absolutely five stars for her! the opportunities for improvement are the liberal use of dark color all over in the decor. While a nice design touch, for a hotel, in regards hygiene, I am not sure I am comfortable with so much dark color when I can't see any possible stains. The elevator covered in fake turf was also a bit claustrophobic as it was also very small. The lobby has very little sitting area, so if you are waiting for someone, you have to linger by the reception or sit in the bar.

Hotel very close to the Church of Our Lady of Lourdes! It is a pity that we arrived at the Paris High Speed Rail Station and found that the train stopped at that time! Did not be able to live in this hotel, but the photos are very good!

Pontos fortes: elevador, simpatia de algum staff. Pontos fracos: Quartos pequenos, velhos, com chão ainda em alcatifa, péssimo para quem tem alergias, colchão horrível, (na segunda noite dormi no chão e só aí consegui adormecer, depois de 3 horas a rebolar na cama tentando encontrar uma posição. Insonorização dos quartos horrível. Ouvi os hóspedes de cima a discutir e até a sua TV e no segundo dia uma pessoa a ressonar bem alto. Quarto só com uma ficha para carregar telemóvel ... Casa de banho medíocre, com um polivan com cortina 1,20x1,20m (+/-), não permitindo um banho condigno. O secador de cabelo é somente um tubo (uma coisa invulgar) Última refeição da estadia foi lamentável: Um folhado com queijo, 3 salsichas grelhadas e meio prato de batata pré-frita, um rim com creme de mousse ?! (Informei a receção no check-out e a resposta foi só lamentável.) WiFi limitado, não chegando a todos os quartos. Não aconselho. Alguns hotéis de 3 estrelas em Lourdes deverão repensar o que significa ter 3 estrelas ...

The reception staff were very accommodating, although there was a problem with the lift. The girl offered us a choice of other room. She and her colleague were very helpful and helped us with our luggage as I was struggling with it. The guy at the reception went over and beyond to help us get around and advised us on places we could buy things. We ran out of bus fare and needed to get our currency changed. But he was very kind and offered us the change for our bus fares which we then returned after we got back to the hotel from our journey. Great staff . Very helpful. And this makes a lot of difference. Great location. I would definitely go back. Thanks to the lovely staff who made a difference!

Very welcoming, cozy, and beautiful with a view of a river from my room. Staff were exceptional, very friendly and helpful, I asked for a sellotape around midnight to use for my packing, staff went beyond just to accommodate me. Also good to mention, I was surprised when two lovely staff told me upon checking in that my booking comes with a breakfast, I thought they just made a mistake and so I clarified that I didn’t include breakfast as I will be spending most of my time outside and I had an early flight to Paris, but they insisted and went over the top by saying ‘they can make a sandwich or pack a light breakfast with fruits for me’, amazing and superb service, indeed. Great location, near the Cathedral, shops, and restaurants. Everything was perfect, I would definitely come back and recommend.