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Four-star hotel, the lobby service is very warm and thoughtful, the room is small and exquisite to the extreme, I don’t care if I always go abroad with a suitcase, but the room equipment is too bad to use: the curtains can’t be drawn and I spent the night under the touch of the moonlight; There has been no hot water for a long time. The hot water may have a specified time or may require special operations. At least you should tell the guests, no! Fortunately, I just took a shower in the morning, so I had to save it once in the winter.

We had the king suite and the size was good. The air conditioning was not great in our room and there were no more rooms available, but they brought us a fan which was fine. The beds are not the most comfortable either. Everyone was very nice and the hotel was clean. We didn’t utilize the breakfast but heard it was overpriced

The rooms are small for a Holiday Inn, and in need of refurbishment. Mine had a big wine stain on the carpet, and the sofa/3rd bed was in poor condition. The public areas are OK and the breakfast is good. The hotel suffers significantly from a lack of staff. Reception is often unattended, phones unanswered. The restaurant is closed at short notice. Such staff as there are, are mostly very pleasant and helpful, although one hard-pressed evening receptionist, who was doubling up as barman, lost his temper under the pressure. An evening fire alarm, when guests had to evacuate, demonstrated that the staff didn't know what to do in these circumstances - no-one to supervise the exit, no-one to announce when it was safe to return. I don't know if this was lack of training or lack of enthusiasm, but it needs to be fixed. Overall, I was disappointed, and wouldn't return.

We are familiar with this facility. Residents of the USA with the need to spend 2 to 3 periods close to Lyon, we like to stay at the Garden & City Marcy L'Etoile residence. It is close to Lyon but located in the countryside. The marvelous parc of the Cheteau de la Croix Laval is located next door and provides a nice facility for practicing sport activities or trecking. The residence provides clean and well furnished appartements. The personnel is very attentive to customer requirements. We do recommend this facility for leisure or business opportunities.

At a guess, we have stayed at this Hotel 8-10 times over the past years. I am sorry to say that after our last experience, we will never stay there again. As a 5 Star Hotel, it was slipshod and dissappointing. On arrival, at 16.45 there was nobody on the Reception Desk, but there was a sign which said ” There is nobody on Reception at present, please take a seat and wait ! There is still construction works going on at the adjacent ****** and there are now only 4 parking spaces for guests. which includes one for disabled and one for electric car charging. The only parking is an unattended open car park some 800 metres from the Hotel and I was not prepared to leave a £200,000 car loaded with luggage, laptops, phones and personal items there. The Receptionist agreed that I could occupy a disabled person's bay on the proviso that he could move it if required. The suite on the mezzanine floor was fine apart from the following;_ - Only 5 TV channels none English. - No Notepad or pen. - No list of Telephone numbers to call reception or room service. - Ony 2 towels for 3 persons, when charged extra for 16 year old granddaughter to stay in the suite. Same for Glasses, cups, Tea bags milk. Just 2 for 3 persons. - The Wifi was awful and kept logging you off. Later found out that you could log in using any old name name and email address you cared to enter ! _ One Loo roll ,part used and no spare. - A Huge Stag Beetle was discovered on the sofa and at that point we had not opened the doors to the balcony. We were aware that the main Restaurant would be closed on the Tuesday that we arrived ,but shortly before we left England I received an email that room service would not be available either but we could have a cold meal in our room.Oh well onwards and upwards ! The cold meal turned out to be a choice between smoked salmon, cheese or cold meats each served with bread and butter. No desserts, not even Ice cream. Anyway, we opted for 2 salmon and 1 cheese. After a long wait, the receptionist knocked on the door with the salmon and cheese and a basket of bread which he had himself prepared and it comprised a single baguette cut up into slices and 3 pats of butter. The salmon was just as if it has come out of a packet and there were 6 miserable slices of 3 different cheeses. The cost for this gastronomic extravaganza was €127.00 which included Room service and a warm bottle of white wine( No Ice bucket either). Total cost for a nights stopover with breakfast with hard sausage and rubber bacon was €603.60. Sorry Pavillon, don't expect to see me again.

Ne pas se fier à la devanture de l'établissement Les chambres sont propres, soignés, standing Les couloirs artistiques et chaleureux. Le personnel très sympathique. Nous vous recommandons cet établissement pour une halte, très bon rapport qualité/ prix Encore une fois ne pas se fier à la devanture de l'établissement. Passer la porte jusqu'à l'accueil avant de faire votre idée définitif.