Hotels in Strasbourg

"AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress."

"Отель очень понравился. В номере идеальная чистота, удобные кровати, есть всё необходимое. Вежливый персонал. Прекрасное расположение: в двух шагах от железнодорожного вокзала и пешей доступности от самого центра города, рядом есть супермаркеты, кафе и тд. Нас смогли заселить на несколько часов раньше положенного времени, а после выселения позволили оставить вещи в камере хранения. Рекомендую место!"

"I had a fantastic stay at Hôtel Couvent du Franciscain Centre Ville! The hotel is located right in the heart of the city, making it incredibly convenient for exploring the local attractions. The room was clean, cozy, and well-equipped, offering a comfortable retreat after a day of sightseeing. One of the standout features of this hotel is their excellent luggage storage service. They allowed us to securely store our luggage both before check-in and after check-out, which made our trip so much more convenient. It gave us the freedom to explore the city without worrying about carrying our bags around. The staff were friendly and accommodating, always ready to assist with a smile. Another highlight was the delicious breakfast, which was fresh, varied, and reasonably priced—a great start to the day. Overall, Hôtel Couvent du Franciscain Centre Ville offers great value for money, excellent service, and a prime location. I highly recommend it to anyone visiting the area and would definitely stay here again!"

"Excellent reviews. The hotel is right across from the train station. The front desk staff was very helpful. They were very helpful in explaining all the check-in details and even upgraded the room. The hotel breakfast was also very good. It was clean and tidy. Highly recommended."

"We arrived at around 11 o'clock in the morning. The concierge enthusiastically came out to help with the luggage storage. The hotel is right in the middle of the old town. We walked around and felt a little tired, so we came back to rest. The concierge and the front desk staff took the initiative to tell us that the room was ready. Not only could we check in early, but it was also a room with a view. The hotel's breakfast was very rich, including a fresh juicer. You have to put several oranges in it to squeeze out half a cup of juice at a time. It is very pure and original. Except that it is a little expensive, everything else is good."

"A very new hotel in the city center, very convenient to go everywhere. The overall decoration is very modern. Although the room is not big, the quality of the materials used is very good, especially the bedding, which is the most comfortable one I have used recently. I slept very well at night. The breakfast is self-service. There are not many choices, but the basic categories are covered and the taste is very good. The service was attentive and friendly. Very cost-effective!"

"Hôtel dans un style « belle-époque » très bien situé très belles décorations intérieur  Petit-déjeuner très complet  Personnel très accueillant et bienveillant  Seul petit bémol la moquette et quelques tâches présentes  Je recommande tout de même fortement"

"Convenient location, hotel felt new. Bed was comfortable and the check-in/out process was fuss free. Didn't try the breakfast at the hotel but restaurant looks good, quite a number of food and drinks options around the hotel as well. Decently sized room, within 5 mins walking distance to the tram station. Would recommend!"

"Хороши отель. Близко к жд станции, в пешей доступности от центра (неспешным шагом 15 минут). Завтрак отличный. Кофе можно в течение дня просить сделать и попкорн хоть уешься. Персонал замечательный. А девушка Мона на ресепшене вообще выше всяких похвал. Одно значно рекомендую."

"The location is quite convenient, with attractions and the station reachable within fifteen minutes. Both the rooms and public facilities are very clean and in good condition. The staff are all very friendly. The bar is lively with music at night (a bit noisy), but the music stops precisely on time. The shower facilities are quite basic, with a fixed showerhead, and the hot water isn't hot enough, leaving you a bit cold after a shower."