Find the Best Barton Hotels

Had a lovely day. Leisure center was great. Gym jacuzzi steam and suna all great

We stayed on Sunday 10th September in Delamere, one of the courtyard rooms and started with a perfect Roast Beef Lunch. Possible the best we’ve ever had. Our room was really comfortable and well-appointed. Whilst the bathroom was small, it was cleverly laid out and suited us well. Good lighting for makeup, which makes a refreshing change from most places we visit! Dinner was equally as good (although one constructive criticism would be that the there should be a better variety on the Cheese Board. However we’ve not reduced our 5 * rating because everything else was spot on). After a very comfortable sleep we thoroughly enjoyed a superb breakfast. Great choice, generous and delicious! We enjoyed The Pheasant Inn so much that we are planning to give vouchers to various family members as Christmas gifts and will definitely be back ourselves soon. Thanks for a great stay.

If on occasion you visit Wales and for some reason you go to Wrexham; One of the best hotels you can find is perhaps the Rossett Hall. The staff is wonderful, very friendly and always attentive to your needs. They have an attached restaurant that you will surely like. I 100% recommend that you make your reservation including the Breakfast service, because it is wonderful! As for its location, it is essential that you take a taxi from the central station and buses, because, although you can take a bus to get there, the journey is very long since the bus makes too many stops. Without a doubt, if you are a traveler who appreciates silence and tranquility, this hotel is undoubtedly for you!

When we arrived at the Grosvenor palm court for our Sunday carvery they had messed up our timings on our booking so our table wasn’t ready for us. We had booked for 7pm however they had us down for 7:30pm and the women who greeted us(I think she was the manager) made us feel as though it was our fault, so we showed our email saying it was 7pm when she then eventually apologised. She said to sit on the sofas nearby whilst they tried to sort something out, and she said they would come and take a drinks order, however no one came to take our order and we were sat waiting. Eventually they found a table for us near the carvery which was fine, but a bit out of the atmosphere. When seated, no one came over to us to take a drinks order for a long time or to order any food. When our drinks order was taken and finally arrived, the waiter spilt a whole pint of beer over one of our guests, soaking the chair and his shirt. The waiter was very apologetic and thanked us for making a joke of the situation and promised to take the drinks off the bill. We then had to ask what to do about the roast, and whether to go and help ourselves etc. or to wait for a plate to come to us as no one explained this to us. The food was nice, perhaps the veg a bit cold but overall it was a lovely meal. During this time the service was shocking, no one asked us for anymore drinks, no one asked if we were happy with the meal, no one asked if we wanted the bill etc. when we went up to pay the bill there were no drinks taken off it. We questioned whether to raise this or not but we did. This was where we were told by our waiter that the manager didn’t “see the situation in the same light” and didn’t think it was worthy of any drinks being removed despite a drink being poured all over one of us. Then, when raised with the manager (we think) she was so rude, she came over saying how would they know to take any money off the bill, despite this being a different comment to previously. And she then said “what do you want removing” and “I don’t know what you want us to do” and “I’m not removing everything because only 1 of ten of you got a drink spilt on them!” This was so embarrassing as people around us listened in, and was extremely rude of a manager especially. Overall what they took off didn’t even cover the service charge which we later noticed they had the cheek to keep on the bill!

We were recommended this hotel by friends who had their daughters wedding there a few years ago. We found a Wowcher deal which included DB & B with dining credit much cheaper than the advertised prices for this hotel. Check in was very easy but things didn't start well as we headed to the bar for drinks. We only ordered a pint of beer and a coffee from a guy who didn't seem happy. The coffee was almost cold alas so we asked if we could have it hotter please even though this took the guy ages to make. We thought they would microwave it (which we would have been happy with to be honest) but they completely remade it. It meant we were stood there for over 20 minutes which we noticed inconvenienced another couple wanting to settle their bill. It did seem ridiculous having to wait so long especially as we noticed other guests later getting a waiting on service. My wife decided to raise it with the manager who on hearing our story was somewhat outraged to be fair and apologised stating that shouldn't happen. She immediately removed the cost of the drinks from our account. From here all went well having ordered more drinks from the waiting on staff. We had booked the 1851 restaurant upstairs from reception but on arrival the menu was quite restrictive and not to our taste so we asked if we could dine in their other restaurant? They duly obliged as there was availability. What a difference for us, so much more choice and much cheaper to be honest. The deal we had included a £30 dining allowance each so we didn't expect to top that. The meal we chose was gammon steak which we both said was the best we had ever had, together with a starter and a pudding each we only went over the £60 limit by what we estimated as £5. The room was much like you would expect in a castle but with modern conveniences. A perfect night sleep on a very comfortable bed. Exceptional quality we thought. Breakfast next morning was exceptional also with a choice of continental or hot breakfast or both if you wished. Next came checkout, asking how our stay was so we said it was good overall. We were told the bill account was just over £100 which I questioned. They had another look, printed the bill out and said it was just over £54. Again I questioned it saying I should owe about £5 allowing for the £60 dining credit but the manager who overheard what we were saying got involved. The total included a discretionary service charge of 10% with them saying it is discretionary but they presented the bill to us including it. At this point we needed to get away and didn't want to argue further as there was a queue forming behind us. We thought it best to sit down and work it out when at home so we paid up. This we did and so there were items on the bill that we hadn't eaten together with 3 pear desserts again there being only 2 of us. I asked a very efficient young lady called Elen to recheck and come back to us. She agreed and apologised for the errors and promised she would look int