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Ambiance, peaceful, service , food , staff, accommodation all 10/10 faultless beautiful setting food all top notch owner chef clearly prides himself on providing the best possible experience. We were met with a cafetière of coffee and fresh scones and enjoyed them in a delightfully comfortable sitting room overlooking the lake. This was the start of 2 enjoyable days. Staff were all friendly and helpful nothing was too much trouble all the bedrooms were beautiful the dining room is a delight breakfast beautifully presented and prepared in a gorgeous setting. And the evening meal equally enjoyable in a relaxing bubble of tranquility chef even took into account my wife’s dislike of garlic and presented her with food she enjoyed . We will definitely return wish the hotel every success well deserved let’s hope I can get in next time we book- Thankyou

The bathtub was not clean. I had a good scrubbing. The breakfast was good and the dinner was delicious. Both dinners were eaten at the hotel. The only thing is not good. You must rent a car. The car is over 30 pounds. Moreover, when we encountered bank holiday, there was no train driver when we returned. We even cancelled the train. We were very busy and made a bus. NationalExpress rushed to oxenholme and took a taxi to the train station in London. tired!

Went here for just an overnight on our wedding anniversary.We are in our 70's (just in my wife's case) and celebrating 23 years of a 'second chance' Room was perfect with large balcony, enabling us to make the most of a day of sunshine. Chocolates and wine left for us and everything spotless. From checking in to dining through advice on the area to checking out - staff were perfect in their attention. Had table as requested next to windows, for the view, for dinner Restaurant service also could not be faulted. In Ireland for a wedding on our anniversary next year but will need another visit here well before then.

Our views on our visit to The Belsfield Hotel are rather mixed. It is an imposing and impressive building in a fantastic location overlooking the lake. Check in was good with all required information provided. Unfortunately upon entering our room ( room 30 ) we were disappointed as it was not as I expected. I had booked a suite as we have done several times at other hotels . Previously we have found a suite has consisted of a separate room for relaxing with the bedroom attached. On this occasion it was a larger bedroom with a sitting area and small table for two. The hotel’s website does state that a suite may , or may not , have a separate lounge area and so on this occasion I accepted we had drawn the short straw . No issues there . However the website also states the suites offer stunning views and a roll top bath . There was no roll top bath as promised, only an older standard plastic panelled bath. As we are planning on restyling our bathroom assessing a roll top bath in practice was one of the features that swayed our decision to stay here . With regard to the stunning views . When sitting at the table in our room having a coffee before breakfast our view was what appeared to be an old , derelict greenhouse / storage building . Not exactly an appealing view to begin your day . When I mentioned this at check out I was told by the member of staff that another company deals with the website description and so nothing to do with him . A rather strange and dismissive response and not the lasting impression you want when leaving the hotel . Overall the hotel is a very enjoyable place to visit with several areas to relax on the ground floor . Sitting on the terrace overlooking the lake was fantastic and would thoroughly recommend it . A special mention for Lucien who did a fantastic job of providing cocktails and was very knowledgeable and proficient in this . A credit to the hotel . The hotel has so many good points that may , for some , outweigh the negatives around the room but unsure if we would return or recommend.

Beautiful hotel and just a few minutes walk to shops,bars and restaurants. The room named the mews that we stayed in was outstanding. Lovely comfortable bed with very nice bedding and super comfy pillows. The room was huge and had a lovely outside area to sit and relax. Breakfast was very nice as was the setting of the dining room. Staff super friendly especially Emily on reception nothing to much trouble and she made you feel very welcome. Every hotel needs an Emily!! Can’t wait to return .

We have stayed at the cranleigh three times in the past 12 months and can honestly say each stay just gets better and better! Due to unfortunate circumstances we had to change our booking with less than 24 hours notice, luckily the receptionist was amazing and took into account our situation and managed to change our booking for the following day, we were incredibly grateful to her and it made our day just a little bit less stressful. We were more than ready for a break when we arrived but we felt relaxed as soon as we checked into the Passion Suite. Beautiful decor and furnishings, spa bath big enough for two and an outdoor terrace to make the most of the rare sunny day we had while enjoying the complimentary cocktails. In the evening we enjoyed cocktails at the fizzy tarte then headed to BAHA for our evening meal, both establishments are beautiful, have amazing staff and the food at BAHA was delicious! After an amazing sleep in the comfortable bed, we enjoyed our cooked breakfast delivered to our room. Such a treat to be able to enjoy breakfast in private and again it was incredible- great choice of cooked and continental options. We went home feeling pampered and relaxed after a much needed break- but we can't wait to book and visit again!