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We stayed here bank holiday weekend in Room 29. Pros - Staff are friendly - Rooms are clean - Rooms are spacious Cons 1) We had a security issue one day. We returned to the hotel to find a key in our door. We suspect the cleaning stuff must have accidentally left the key there. Means anyone could have entered our room all day. Also the key is likely a master key, so also a wider security risk to the other hotel guests 2) I got locked out the hotel at midnight when I went to my car. My room key didn't open the front door. Apparently there is a second key only given to some rooms. I had to call the night porter to get back in. No information was provided on checkin about late night entrance being locked. Other - Hotel has a bar and restaurant, but we didn't get time to try. - Hotel has car parking, it's a bit tight, but there is enough space for guests - Hotel has EV charging. - Hotel has a garden and spa Notes for EV drivers - There are 4 EV slots - one is restricted as a disabled bay - To find out the price you need to install the app, register, add a credit card, connect your cable. Then finally you can see the price. From memory it was about £1 for connection then 0.67p per kwh. - It was painful trying to register on the app. I finally managed to with a password that was 9 letter, and 1 number. One of the letters was UpperCase and no special characters. - There are signs saying ask reception if you need help, but they don't have any additional information on registering or the pricing.

The hotel room, the bathroom and the breakfast would probably score a 4/5 but the basics let this place down. Day one - on check in the key card for the room wasn’t activated, down to reception to get sorted. Next it was discovered there were no bath towels in the room, back down to reception to get it sorted. Next it was discovered there were no pillow slips on the pillows, back down to reception to get it sorted. Bath is awesome, deep and copious amount of hot water. Had a good night sleep in a very comfy bed even though the room adjoins the lift shaft and there is a constant whine from the electric motor 24/7 (room 206). Day two - awesome shower. Down for very good breakfast; the only let down was a hair found on the plate. Mentioned to staff but didn’t make a big deal of it. It happens. On return to room late afternoon it was fount that the room had only been partly serviced. Beds made toiletries replenished but bin not emptied and no replenishment of milk, coffee and water. Back down to reception again to get it sorted. Could do this blindfolded by now. The staff have all been very kind and helpful in getting these issues sorted but these are basic housekeeping tasks that shouldn’t have to be ‘sorted’. It’s a pity as it is a big let down for us and the hotel. Still have tonight and tomorrow to go yet. At least I know the sleep will be good.

We stayed in a signature room, when I opened the door the room was so small that the door would only open half way as it was so close to the bed. You need to be slim to get in these rooms, and don't take a suit case or you will only be able to get it into the room turning it sideways. The rooms are fine nice decor but very dark due to the scaffold outside the window. The Hotel phoned me a week before arrival to say the courtyard was closed due to works going on but never mentioned the scaffold. Whilst we were at breakfast the workers on the scaffolds managed to open two of our windows and decided to sweep dust and rubbish around on the scaffold which started to come into the room. We also had to put up with disgusting foul language from the workers. We told the lady when we booked out, she said 'Oh deer, hope your next visit will be better` never again. These people are amateurs and should have never let those rooms with the noisy works going on. However Breakfast is good.

The town is quiet, the houses are beautiful, the vehicles are few, there are commercial streets and big supermarkets. The hotel has an independent courtyard, a private entrance to the room, ample parking space, complete facilities and cleanliness, sitting on a bench and watching the flower room 🦋🐝 flying. The restaurant is delicious in English and has a rich breakfast. The owner is enthusiastic and talkative: What is the weather like today? A cup of wine, a cup of tea, a wooden table and chairs outside the window...

Location is perfect for Cirencester town centre. We had a room on the ground floor that had french doors to the pretty enclosed garden. The room was very comfortable and clean. The breakfast is freshly cooked and the staff were attentive and friendly, except for the Sunday as seemed to be a little overwhelmed with full occupancy and not enough tables. We had a much longer wait than on previous days which were perfect. Check in was a little random, we completed an online check in form before our arrival in case no-one was there, but this did not let us know which room or how to find a key. However there was someone there when we arrived so no problem. Would definitely recommend and stay there again.