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We booked this hotel for a 3 day get away to York. The hotel is well situated off Tadcaster Road, near a woodland path which leads to York racecourse, so is very popular for those who go to the horse racing. Free parking is given on the hotel’s ground, but be warned make sure you go to reception and put in your car registration details in their computerised system otherwise you will be issued with a parking fine from the company who operates CCTV monitoring for the hotel. We booked the hotel through the IHG website, as an IHG Gold member we were given an option of an early checkin for a fee of £20.00 and an upgrade of £45.00. We took advantage of both offers, subject to availability on arrival. Unfortunately this wasn’t possible on arrival, and we weren’t able to check in until nearly 3pm. We were given the upgrade of a room on the top floor. The room had a small fridge with complimentary water and a chocolate bar, slippers, and dressing gowns. The toiletries, conditioner, shampoo, body lotion, are all in fixed to the wall containers. The bath room had a large walk in shower which was quite powerful, but space to hang towels, put personal toiletries was very minimal, and I was thankful that I took a plastic shoe type hold-all and a suction hook which I attached to the shower door to put our toiletries in, otherwise they would have cluttered the sink area. The bathroom was very small, and the door needs to be closed to get any room to do what is necessary in the bathroom. We booked a deal of dinner bed and breakfast. This was a disaster. We went for dinner and just about everything on the menu wasn’t available. Eventually we ordered a burger and chips. After about 30 minutes the food arrived. It was the worse burger and chips I have ever tasted. The burger was burnt on the outside, raw in the middle, the bun was burnt, the chips were very brown, which tasted of fat. We picked at the food as we were so hungry but it wasn’t nice, and hardly edible, in fact what I ate made me feel quite sick afterwards. We complained to reception, who apologised, and said that chefs in York were really hard to employ, and offered to refund the dinner to our account. We said that if this was the case, we would rather not eat dinner in the hotel, and could they please refund the dinner portion from our account for the rest of the stay. We had breakfast for the next 3 mornings, but it wasn’t marvellous, often dishes weren’t refilled when emptied. Some staff didn’t seem to know what they were doing, and others didn’t seem to be that bothered, or concerned, about the guests in the hotel, possibly some more customer service training could be beneficial all round. For the remainder of the stay we ate our evening meal in the pub across the road, which was really good. We felt that the standard of the hotel has deteriorated since we were there a couple of years ago. Would we go back? Possibly not, unless standards improved, and the hotel gets a m

We stayed here for one night whilst visiting the Ebor Festival at York racecourse. Our 4th stay of the year - with one more to come. We first discovered Middlethorpe by accident, when one of the local hotels was full, That was about 12 years ago and we would not stay anywhere else when at York races. The hotel maintains its exceptional standards, and it is good to speak to other guests who all say the same! We were upgraded to the fabulous White Rose suite, but all of the rooms are unique and charming. We look forward to our next visit in October

We come every year between Xmas and new year for a short break and this year, even as we stepped through the front doors noticed a difference. Guests now have to pay to park at the hotel (£7.99 a night), the coffees at breakfast is no longer brought to the table, and no freshly made omelettes anymore! Rooms are not maintained each day by housekeeping, so after two nights we had to approach reception to ask them to empty our bins and replenish teas/coffees in the room. Front desk staff were friendly though staff at the leisure centre less so- quite abrupt in their manner! While we love it here for convenience we might look at alternative hotels in York next year!

Which is all flowers, warm and thoughtful service, cooking is delicious, staying late at night, ushered in all the fat cats sent, so psychic, actually will lead the way [strong] [捂 face]. Press the e-mail prompt to pick up the key, enter the door promptly, wake up in the morning with chocolate hanging on the door, wait for you to enjoy a delicious breakfast, want to turn the cat away [seduce] [seduce] [seduce].

When we arrived there was no staff anywhere to be seen until someone from restaurant came and got someone, however when she did arrive she was very nice and helpful. I asked to be in a refurbished room and wasn’t, shower was broke and hanging off the hinges and squirts all over. The car parking is not good as there is only 6 spaces and it’s £10 per night. Food was nice however wasn’t fully well done like I asked but was still nice. Lovely man in restaurant and guy behind reception on nights took pictures for us and brought my bfs surprise bday cake out. Lovely night staff got us water after we arrived back after night out. Would like to thank the housekeeping staff for making the room lovely with all of the decorations I brought to decorate it with for my bfs bday.

The service is good, the breakfast is cooked to order, the bus goes to the city center for five minutes, and the walk is twenty. Overall good. The hotel is like an old house villa, you can experience it.