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Can't say enough good things about this hotel. We stayed last Saturday night and were upgraded to a suite, which was the first positive experience of many there. We were there to visit my family in Driff but my father had just been taken into hospital nearby, so we also went to visit him there. It's not been an easy time lately and to top it all, my husband ended up being ill through the night from a takeaway (we think) from earlier that evening. He mentioned it to one of the staff at breakfast simply to explain why he wasn't able to face any breakfast aside from a bit of toast. On learning this, all the staff there at various points checked on him to see if there was anything he wanted etc. And the wonderful girl on reception (wish we'd thought to get names, it would have been nice to give them credit here individually) allowed us a later check out so my husband could get a bit of sleep before our long drive home. Thank you so so much, it made all the difference! This wasn't my first stay at this excellent, independently run hotel - previous stays have also been a very good experience, which is one of many reasons for booking again. But we were particularly impressed on this occasion and would like to thank all of the staff we encountered last weekend. Without exception they were friendly, kind and caring, when we needed that most. I cannot recommend this hotel highly enough. It's great value for the location and quality throughout, and the friendly, efficient service. We will 100% be booking again!

This is a very poor hotel in a cut off location. The rooms are cold and poorly decorated. It is in need of a major refurbishment. The beds are extremely comfortable, but having stayed here more times than I can remember, the quality of the bedding is generally poor (torn / frayed etc) and the cleanliness of the rooms can be extremely questionable at times. Staff are generally very friendly. The food in the bar and grill - well the menu never changes and it’s extremely hit & miss in terms of quality. You never know if your medium rare steak will arrive rare, well done or perhaps medium rare. Breakfast has no variety and there are is no option to have anything other than bland scrambled eggs. The issue, as mentioned above, is that given location you are restricted in options other than to eat in the hotel bar.

This hotel apartment is probably the best place we’ve ever stayed in! The apartment is spacious, clean, modern, and it included all the little things you may need. The location is also perfect as it is within walking distance to the market (just below), museums, local restaurants, shops, and shopping centers. Since I have family living in Hull, it was very convenient for everyone to visit us; they would just park in the parking garage across the road and walk a few minutes to our apartment. The hosts are super sweet, communicative, friendly, and extremely helpful. We had a wee issue with the hot water on our first night, and they took care of it immediately, resolved the problem, and followed up with us. Finally, I must admit when I saw the ear plugs placed on our bed, I did worry a little. However, the ringing of the church bells next door did NOT bother any of us at all! It was actually quite beautiful and soothing. Never used the ear plugs once! We will definitely stay at the HIDEOUT again when we return to Hull! (I may have cried a little when we left for London to stay in a regular hotel, LOL!)

Unsure where to even start, terrible room all round. I can honestly say I've stayed in cleaner, more comfortable hostels. The bed was an old basic divan and the mattress was no better than a 4 inch thick sofa cushion. Think Argos budget line. The room was very cold and the radiator didn't work but they had kindly supplied a filthy plug in oil heater which wasn't much use due to the size of the room and the only plug sockets being at the opposite end to the bed. Ended up moving the bed to the other end of the room to be near the heater. There was also a dirty fan for the warmer months to make up for the lack of air conditioning. The power switched off at some point in the night and had to be restarted with the room key card so the room was cold again on waking. Bathroom fittings were dated and rusty with rust stains down the walls in places and the bathwater was lukewarm on the highest temperature setting. Quickest bath of my life as the cold room made the tepid water cold in the time it took to wash my hair. The light above the bathroom mirror was cracked and repaired with sellotape. Not much of a problem but the TV was tiny and touching the ceiling so very uncomfortable to watch. Dirty skirting boards and splashes up the walls in places, dust bunnies under the bed, hairy taps,one hanger in the wardrobe, paint on the curtains and to top it all off no spoon to stir the tea and coffee with. The room in general was shabby and tired and doesn't look to have been updated in many years. The only saving graces were the proximity to the station, free WiFi and clean sheets.

We were lucky enough to choose this venue for our wedding reception. We had 120 guests, many of whom stayed at the hotel overnight. To date, I have not received one negative comment. Everything was organised to perfection, the room was impressive, and the food was nothing short of excellent. Although it was busy, no-one had to wait at the bar for long, and the bar was reasonably priced. Sarah and her team excelled themselves, and left us with wonderful memories of our day. On a separate note, some of our guest had their breakfast at the sister company, Gingers. Once again, all the reports I have had, have been excellent. Well done, The Embassy Hotel.

I was just disappointed of the initial checkin as I got in my room my request was never made. Very simple. I ask the 2 single beds to be combined to make it bigger. But nope. The late checkouts despite of willing to pay extra was just as it is. I could pay an extra night if I have to if they said so but no. We were from night shift of work and finished at 7 am that we got to the hotel at 7:30 and after breakfast few minutes of rest then we slept off. We got a call at 11 telling us about the checkout and told them I have already asked for the late checkout for extra charges but its only for 2 hours. Nothing more. The attendant started banging the door telling us to checkout as she needed to changed the sheets and so on and so for. We find it really rude.