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The bedside lamp in our bedroom wasn’t working when we arrived and my heart sank as it has been my experience that,no matter what is said by staff, any fault will not be fixed! Happily the Tontine staff came up trumps and around half an hour later it was sorted and working. Excellent! Our bed was extremely comfy, everything was lovely and clean and kept at a very comfortable temperature. We loved the dining room and our breakfast was extremely tasty. All staff met were very friendly and we would happily return in the future!

Lovely settings driving up. Receptionist was extremely lovely, Harriet was very bubbly and a great front of house welcome. We stayed one night in Ardean cottage with hot tub. Harriet showed us everything we needed to see and settled us in. Although we had seen pictures of the cottage before we arrived we were a bit disappointed with the cottage. We are a well travelled couple and have always stated that the front entrance of a building can say a lot. This wee cottage could do we a touch of stainer on the wooden entrance of the cottage to keep up with the ambience of the estate as it looks quite grubby. The main problem we had on entry was the overwhelming smell of dampness which stayed with us. The decor would be best suited in keeping in tow with the main house itself as it’s a little dated and not very luxurious compared to the main house rooms/suites. We have stayed in many luxurious places hotels, lodges, castles etc and for the price charged found it to be a bit on the high end for what we received. On the other hand everything we required was available. The hospitality tray had shortbread coffee hot chocolate tea milk and something we haven’t experienced before 4 small miniatures of whisky, a very welcoming touch. The hot tub I have to say was the best we have ever used even compared to Forest Holidays. The morning of breakfast was a great pleasure yet again a mention to Harriet, she was very bubbly attentive an amazing at her job. We would go as far as saying the best service we have ever had, and that’s a very high compliment. The breakfast was beautiful. Next time we may stay in the suites but not the cottage which is a great shame as it’s set in such a beautiful estate

We had a family wedding reception at the Park Hotel it was a fantastic day. The hotel staff were welcoming, friendly and facilitated a wonderful day. The hotel is l comfortable, cosy and very clean. The food was fantastic and everything we had to eat was delicious. Definitely recommend either for a quiet get away or a bigger family event. Thank you!

It really is outdated, compared to other spas and hotels of similar ilk. For instance I stayed at Dunked house, it was night and day. The staff are great but the place needs a lot of money spent on it. In our room 317 we hd a television that had half the screen darker than the other half, good thing we didn't go here to watch the telly. The pool area was nice but needs refurbed. The big steps taking you down the front are dangerous for elderly people, they are patched up and in a very, very, ”note the two very's” bad state to of affairs to say the least. Would I stay here again, probably not till the place has been upgraded. Looking at what I have seen of the hotel, this is going to take millions of pounds to do. I enjoyed the archery, the wee girl was a great help. To be fair the staff are lovely but things really need to improve on the hotel side.

I ended up staying at the Cardrona overnight as I was my friends plus 1 at a wedding on the 14th of September 2024. She was also doing the hair for the bride, ect, and I helped her out. It made sense to stay, as we needed to get ready for the wedding after all the bridal partys hair had been done ! We were able to get earlier access to our room, which was greatly appreciated. I thought the wedding was beautiful, The waiting staff during the meal worked extremely hard, The food was lovely too, I'm veggie, and I was delighted with the choice, The room was also discounted for all-day wedding guests, too, the bar staff were great too !I did think the price for a large glass of wine was a bit steep ! £12 ! I must mention a few special members of staff who really left a good impression! Roxanne was wonderful, so attentive, and such a warm, welcoming attitude. Alistair, who was on reception overnight, was lovely & helpful, Bayler, the night porter was absolutely wonderful ! We were really hungry later after the wedding had finished, and he very kindly made us thee most lush sandwichs! Couldn't thank him enough, I needed to take meds and had to eat ! And last, buy not least the amazing, wonderful Carol ! The housekeeping manager, She had been wonderful the last time I had stayed at the Christmas party night I attended with my husband for our anniversary, She was amazing that night and actually remembered me ! I thought that was incredible considering the number of guests she must meet ! She's just lovely and so caring. Praise where Praise is due. I did feel the duty manager seemed a bit overwhelmed. There were issues with the lifts not working, and there were people with mobility issues, including myself, They stopped working! That's really poor for a huge hotel chain, and extremely inconvenient for disabled guests, well almost impossible for them to move freely through the hotel, as the wedding venue is on the 2nd floor! The rooms are nice, but could do with a wee makeover ! Time to decorate Mr Mcdonald ! And install new lifts ! And lastly, the lovely Fiona on reception when we checked out. My husband & I will be back again in December to one of the Christmas party nights to celebrate our anniversary again. We look forward to seeing everyone then. I hope the staff are appreciated by management ! As they are all clearly very studious.

We booked a last minute stay on Saturday and I have to say that aside from the location, our experience was very poor for a four star hotel. Room - for the money, the room was in need of a refurb! Very tired and beyond basic. I wouldn't have said it was even particularly clean. The shower was barely a shower with the lack of power and the bathroom needed a good scrub. ( I couldn't even use it and went to pool shower instead) Dinner - we got told that they would be busy that evening in both the restaurant and bar: expected on a saturday evening and holiday weekend. We opted for the bar and had to eat early due to the supposed business as it was the only time we could get unless we eat after 8pm. Anyway we turned up and and ended up being only people eating apart from two/three other tables. We then asked for water ( no ice or lemon) and had to wait another 5 minutes to get the attention of the waitress to ask for glasses! I would have thought drinking out a glass was a basic. The food took a while and wasn't great. My partner had the linguine and it was watery with no real taste and I had the steak and ale pie ( couldn't taste any ale and wasn't particularly hot!) I decided to have pudding but again we weren't asked if we wanted dessert when plates collected. We sat around and and waited for nearly 30 minutes before partner went and got someone! In all this time no other people arrived to eat! It took over two hours to eat with all the waiting around! Breakfast - mildly better and hot option was OK and and good if compared to dinner. The porridge was lumpy and bland no matter how much honey you added and i would have expected more fruit and pastries like most hotels we visit have. Check out - didn't even get asked if we had enjoyed our stay!!! Clearly they don't even want to get feedback and given the standards I don't blame them. I would also say that on check in we had to ask times of facilities and receptionist didn't bother to even give us the code for the pool. We did formally complain by email and it won't shock anyone that we are still awaiting any sort of acknowledgement! Overpriced and a basic 2/3 star hotel at best!

3x blokes, road cycling trip across Scotland. September 2023. Fantastic hotel, and exceptionally good value. Location is brilliant, lovely ride in along the marked Scottish C2C route, the hotel is right on the route so no detours. Staff excellent and friendly from start-to-finish. Checked our 3 bikes into the self-service secure storage. Enjoyed a great (well earned) 3 course dinner in the hotel restaurant, which had a great a**osphere and as mentioned, lovely staff. (There is also a great brewery tap next door if you fancy a change of scenery - we didn't manage to get further than that in the village!) Breakfast served early, first-class traditional Scottish - but plenty of other options. Unlimited coffee and juice, we were really happy. Rooms are good for the price, simple ”pub with rooms” style, remember. Everything needed for a stay of this type. It was very hot, but I still slept well. Highly recommended, we'd stay at Traquair Arms again without hesitation.