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Not only is the facilities well maintained, but the staff are very friendly and friendly. Also, all inclusive meals and food and drinks are also varied and tasty, well maintained and you can have a leisurely break on the private beach of the resort which is not crowded. I stayed for 3 nights and 4 days, but I would like to highly recommend it to my acquaintances as well as I want to find it again if I have a chance.

PROs: Across the street from the ocean and a great shore diving spot. Beautifully landscaped grounds, nice pool, beach club, and open-air restaurant with swim-up bar. Traditional Mexican hotel layout with open courtyards and lanais that have nice views of garden and/or ocean. Peaceful vibe. CONs: Most of the restaurants in the area are overpriced Senor Frog/Hooters-type establishments catering to the drink-and-dive crowd. Restaurants in the north of town and just off Centro are much better quality and value, but require a cab into town. Buffet breakfast was carb-heavy steam table fare which was overpriced at more than $15/person. Restaurants in the US would offer this for free. Front desk staff was not particularly friendly or helpful. When my husband lost his bag in the lobby and they did not find it in lost and found, they did not check for it behind the desk until we asked a second time and they magically ”found” it. A little effort and thought here would have made a difference to us. The beach club is nice but the swimming was much too rough for me (located between two piers and the road, with mostly a view of the cruise ships in front). Net: great place to drink margaritas and dive

My wife and I, and a close friend arrived at the hotel on April 18, 2023. The friend and I previously stayed at this El Cid in 2015, and found the place pleasant during that visit for a week of scuba diving. During both stays at El Cid we found the people there very cordial and anxious to please. However, we will likely never stay there again. The place was noisy day and evening. One of the two small elevators had recently been maintained, and the other, right outside our door, was under construction. Construction noise, smells, and debris from this elevator work were part of every day, often into the evenings until after 7 PM. Whether or not we had our front door open, to exit the room, or not, we were subject to noise and concrete debris from this source, as workers were cutting through rebar and concrete, just a few feet from our door. There was also major demolition underway on another part of the hotel, with workers utilizing jackhammers much of each day. This is what we also listened to on the other side of our rooms. We were in the middle of two MAJOR construction projects. If the above weren’t enough, we were almost directly above the restaurant, which until 10:30 most evenings was the source of a very loud band. One evening we went down to the restaurant to dine, not realizing that the band was about to start, and found that we could not hear each other talk, at all. While on the subject of the restaurant, upon checking in, we were presented with a coupon book of discounts. Three of these (photos attached) were confusing, as they did not seem to apply to any of the menu items, so we asked our waiter for elucidation. He had never seen the coupons, and went for help from the manager. The manager, Carlos, came over to our table to inform us that we could order virtually any three items from the menu for $5 US dollars off each item. I then repeated this back to him, in front of my wife and friend, twice for clarification and confirmation. He affirmed my reiteration of his statements. We enjoyed a beef meal, a chicken meal, and a seafood meal. At the conclusion of our meals, we presented the coupons for credit. Our waiter again sought the manager who came over to us again, to inform us that the coupons would not apply to any of our meals. We were incredulous. Wi-Fi: When my friend and I stayed at El Cid Cozumel in 2015, Wi-Fi (poor) was provided in the lobby area. This time we were informed that Wi-Fi was provided throughout the hotel, but for only two devices per room. There were three of us! So my wife had Wi-Fi on her phone (but not on her computer), my friend had Wi-Fi on his computer (but not his phone), and I had NO Wi-Fi for my iPad or phone. As such, I was unable to send photos, texts, or email messages to our friends back home, unless I wanted to borrow my wife’s phone. There were a couple times where I used my wife’s phone for necessary communications with the scuba diving organization we used while in Co