"Due to our flights, we arrived at the hotel at around 7am, no welcome drinks, just a comment saying you can have a coffee from restaurant, but no food as breakfast starts tomorrow,
With the time we got there, I was not expecting to get access to our room, until around lunch time,
We finally got access around 13.30, when we got to our room we booked, 1st sighting it looked fine, we opened our curtains to our balcony, to see a fast food restaurant, next door, overlooking our balcony,
The shower wasn't really clean, shower head falls out of the holder, then when you went to wash your hands in the bathroom, the top of the tap, fell off.
I went down to complain, as after all the time waiting, and the duration getting to El Nido, which was over 24 hrs, we just wanted a shower, to freshen up.
The staff at reception was, really helpful, and we got an upgrade to a pool cabana, which was nice,
Then we realised, there was building work happening, very close to room, with the new pool bar being built. Which is annoying whilst relaxing around the pool.
But location of this property, is in a prime spot"