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I reserved for a friend couple and his three young children, from Recife, a apartment and the conditions were excellent! Spacious, clean, very well equipped, balcony and a good view of the river and the Vasco da Gama Bridge. Quiet, very safe, with easy parking and very good access to the central area of the Expo, at A12Sul, at A1... Not much trade but there is a Sweet Pingo, cake and excellent restaurant, among others. The service in the booking and delivery of the keys was very easy and careful. Thank you for the sympathy of Mrs Ana Bela and Mr Paulo. 5*

Me and my partner booked the hotel for 6 nights. I had to lengthen our stay which was no problem with the hotel staff and they were very helpful and kind. Our room didn’t have the greatest view as it was directly across a Toyota dealership however we weren’t overly bothered about it. The room was very clean and so was the toilet, they provide a small fridge and a cupboard with a safe to place belongings. Our bed was very comfortable and served us well. They also offered free drinks downstairs in the hot drinks machines. They offended parking for cars and optional room cleaning service daily. The hotel is roughly 5 minutes driving away from the airport. Overall we had a great stay at the hotel ! The only problem we encountered which is the reason for 4 stars is that our toilet shower had an annoying problem with the temperature, it would go from warm to really cold and then proceed to really hot. Apart from that we had a great stay and we would recommend the hotel!

Lovely and close to the airport, a late check-in, staff were delightful, she even came to my room to help me with the wndow, the handle was broken so it would not close properly. Toilet, seat was loose... Nice room, but a bit of road noise with open window. Breakfast was great and at €9.50 very reasonable, good selection and even a fresh orange squeezing machine. If you have an early morning flight, seriously consider this place. No stress about 10am checkout 👍

I regret choosing the Holiday Inn Express Airport Hotel. It seems to be the only Lisbon airport hotel that does not have a free shuttle to the nearby airport… you have to pay for your own taxi. Also, when I checked in, I specifically asked for a room with a bathtub, but, strangely, the desk clerk who checked me in neglected to tell me a very important detail. So I got my luggage upstairs, looking forward to soaking in a nice hot bath after a hard day of schlepping luggage around uphill on cobblestone streets in the heat. Once I got all my clothes off, I realized with horror that the bathtub plug was missing, so I could not, in fact, take a bath. I called the desk to report that I had no plug, and, instead of offering to bring one up to my room, they insisted that I come back downstairs to get a plug. So I had to get dressed all over again and go downstairs, only to find out that the hotel keeps all bathtub plugs behind the desk (without telling the guests that this is so case). Wouldn’t you think the clerk who checked me in would have thought to give me a plug at that time, when I requested a bathtub? Hot and tired, and with aching muscles, the getting dressed again for a compulsory trip downstairs was the last straw. And this claims to be a 3-star hotel. I don’t think so! Do your research and a hotel that provides a free shuttle to the airport… and a #%*^ bathtub plug!!! needs to re-think this.

I had the pleasure of staying here for 6 nights when I arrived in Portugal from the U.S. The hotel is new and there are still a few things being worked on, however, it was still pleasantly quiet. The rooms are not large, but there is no lack of comfort. The amazing staff is why I had a great stay. Everyone works as a team. Sarah, Carol, Joana, Rebecca and the entire staff, are very friendly, kind and welcoming. Their goal is to ensure you have a great experience. I am grateful for the kindness of this team. I relocated here from the U.S. and this hotel was my first stop to get some work done. I am happy I chose this hotel. My interaction with everyone I encountered was pleasant. Seeing the team's smiling faces each day, overshadowed the stress of my overseas move. THANK YOU ALL. Please forgive me if I did not remember all of your names correctly. Great staff!

Pros: The apartment is WELL equipped with everything anyone can think of. It feels like being at home, not having to worry about anything missing (kitchenware, electrical appliances, first-aid kit etc.). The staff is available upon request via phone and/or WhatsApp (the reception office is under construction) and are very kind and helpful. I had a problem with the bathtub water stopper, and they sent a technician almost immediately to fix it. Cons: Location: when I ordered the apartment, I was not familiar with the city of Lisbon. It's located in a beautiful area but not near the city center. Plenty of things to do around, but it takes 30-40 minutes to get to the city center. Another issues was with the air-condition. There are two air-conditions in the apartment. One is located in the bedroom and it works fine. The other one is near the main entrance door and it's not cooling the living room properly (or it does so after working for a long time).

Booked this hotel after calling their central reservations office . I told them quiet was my main priority . After assurances from them I cancelled my other reservation in Lisbon . What a mistake ! Paid 790 euro for a family room. Rooms are no better than a holiday inn. My daughter’s room was dirty on check in . Cut nails on the floor , mould in the shower and hair in the sink . Old, tatty and stained bed bases . The common areas were so noisy with business guests . The hotel is attached to a big conference facility . Service was very good but I have no idea why this hotel gets such good ratings . Perhaps because most of the guests are not paying themselves and are getting corporate rates . I felt completely ripped off . The central reservation was not completely honest about the hotel. I spoke to the reception and the GM in the end . They waived my charge for one beer ….. the best they could do . What an insult . Not stated in any “5” star hotel that has mould in the shower . No attention to detail. Don’t stay here if you are on holiday. There’s much better choices in Lisbon .