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I want downstairs, but they just put me on second floor And I didn’t want upstairs I want it down the stairs..

I have only ever posted one negative review in the past (about 7 years ago). I usually like to spread the word when things are good. But this experience leads me to actually feel guilty if I don't tell the public about our experience. We had made reservations far in advance and when we got there I asked if we could be put on the top floor (you know how it is with loud people above you - let alone on the sides and the heavy hotel doors slamming shut), and I would happily accept any answer, after all, I knew it was kind of a shot in the dark. However the receptionist didn't answer me and just gave us the keys to 'not the top floor'. And that's fine, really - I am not one to make a big fuss. So we went to our room which was quite lovely and super clean. However, at 8 am there was pounding and scraping so loud (and I would like to mention that I do have heart condition that I take medication for) that it was very obvious that there was major construction happening right over our head. I actually heard other guests in the hall talking about how loud and disruptive this all was. It truly sounded as if someone was ripping the carpet up and possibly slamming the couch (maybe it was the bed?) down over and over. I called the front desk and the woman stated that they were indeed doing a full renovation of the room directly above us. She simply said that there was nothing they could do and without even apologizing said to me, ”have a nice day”. This hardcore construction went on full force as we left (and left extra early as we could't even think in that environment). When my husband and I got to the front desk to return the keys, we asked the woman at the desk if we could speak to the manager (again, we are very polite and understanding people that can endure quit a bit before speaking up) and the woman said the she was the ”front desk manger”. We explained the situation that she seemed to already understand as she agreed that there was full renovation right above our room and that she was sorry but that she had no control over the construction workers. We then asked why they would put guests under (or even around) that kind of noise at an actual hotel. She could don't tell us. She did not offer to make anything right, she didn't offer any true sympathy. I felt like a number, or some kind of unwelcome problem that was brought to her door. I just hope someone will avoid this hotel and save their vacation. I feel strange reviewing negatively but I feel worse if I don't say anything. The hotel itself showed us its values and I wholeheartedly disagree with the way we were treated. With that said I will say that the housekeeping was so kind and friendly and did an amazing job. The housekeeping gets 5 stars. I truly hope they get their priorities in order and don't cause such badness to good, quiet people that trusted them to shelter us appropriately, just so that they could get money for that room.

The best of what you expect for a budget hotel, spotlessly clean, good bed, super friendly & helpful staff. Stayed for 6 nights during annual UFO Festival, and rates were very reasonable in spite of the fact that the whole city was booked solid. The only negative for me was the free ”breakfast” was scant. They had a waffle iron, other than that, it was 2 kinds of cold cereal, apples, yogurt, and packets of instant oatmeal. They added bread and some danish and put out a toaster over the weekend. But for the price I wouldn't have traded. Will seek them out if we go next year.

Hotel was nice and clean staff was friendly and helpful. No complaints here!

I had problem with internet and I called front desk she helped me in no time to walk me through log in. I had asked for late check out and same lady with big smile confirmed my request accepted and she give me 2'o clock late check-out without any kind of extra charges. Amazing lady with wonderful customer service.

The room was clean, new and spacious. Comfortable bed and good hot shower. Location was close to attractions and restaurants, Staff friendly and helpful, special thanks to airport shuttle driver Angelica for her on time 5am pickup.

Writing this review in the hotel room as we speak. So upon arriving we thought this place to be a good choice. We checked in around 430 or 5pm. We drove in about 8 hours from central Texas and were going to stay one night on our way to Colorado. My sister and nephew had one room and my mother and my myself another. Right away we unpacked and decided what we wanted for dinner. My sister and I went and came back. Around 7:45 I decided to finally shower and lay down. Went to shower and saw the shower was FILTHY! I mean public hair and dirt stains! It was obvious this room was never truly cleaned. Went downstairs and showed the lady at the front desk. She told me she could move us rooms which I decline due to my 71 yr old mother asleep from the long drive. She then told me she could give me a $10 credit?! That's not even covering the taxes! And why should I only get a $10 credit when I checked into this room from a long drive thinking it was ready to go. I asked for the manger she said there was none and the only manger available would not be there till Monday. She handed me a card and it was the AG , Bella Newberry, which I will also be emailing as a few others. This has been such a horrible experience when it should be a pleasant one on our vacation!

This was a very pleasant stay for one night passing through town. Room was modern, very clean, and unusually spacious. Check-in was super fast for a walk-in without a reservation and clerk was friendly and efficient. I was made aware of a small rewards membership discount I was not expecting and that made this location all the better value. The breakfast was typical, perhaps slightly better than average, but added to the value. I rarely say my expectations were exceeded, but I will about the El Rancho!