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Hotel facilities are very good, there is a free airport shuttle service, you need to make an appointment in advance! I will choose here next time, breakfast is not very good, there is a kitchen in the room to cook

We checked in fine and asked about somewhere to eat. The guy on reception recommended a nearby hotel which has an 'Irish' bar attached ('Irish' in the loosest term!) He said the shuttle would be happy to take us and we arranged a time. This went to plan and we shared the ride with 2 other people, they arranged a return journey and so did we but for a little later. Halfway through our meal the driver returned and came to our table, it was nowhere near our arranged collection time! So, we sorted out a time for him to come back later. We waited, waited and waited some more. Eventually gave up and walked the half hour back to the hotel, fairly busy roads and no footpath/sidewalk so we had to be careful. When we got back to the hotel, there was the shuttle bus, no sign of the driver and the receptionist unable to explain what had happened. Now don't get me wrong, the shuttle offer/idea is very welcome. But it has to be put into practice and done right. Had there been an emergency, an airport run was needed etc then we would have understood. But the little bus was just sat there. I see from other reviews that others have also experienced shuttle problems, fortunately ours wasn't an airport run so wasn't drastic, but for those coming off long flights it must be very frustrating, obviously something that the hotel needs to address. However, the hotel was fine, did the job, the room was comfy enough and the breakfast ok, wasn't an extensive choice but it was fine. There's also a petrol station where we got some sandwiches for our drive and they were delicious!

Traveling w my partner & dog. We used to like aloft bc they didn’t charge for pets. Welp, we spoke too soon bc now they do. Here’s the rub…my partner is a PLATINUM Marriott Bonvoy member. If you use bonvoy, you appreciate how hard that is to maintain. EVERY time we book, we ask for an extra blanket & 2 pillows. One of us is always cold & we both want pillows to prop up & watch tv since this price/grade of hotel doesn’t have extra seating. No matter how early or late we book, we never get the pillows or blanket. It’s pretty annoying. I understand that this is a less expensive hotel but I think we asked about FIVE times since. It’s ridiculous. Why does Marriott even ask if they’re not going to oblige? Other than that, the rooms are generally clean albeit on the small side. Today there was no disposable plastic cups-only a reusable one. With COVID still in the works, it’s not really acceptable. What’s happening at Aloft? We used to love!

I was attending the AMVETS National Executive Committee Meeting at the Washington Dulles Airport Marriott the second week of March. When we first arrived we were greeted with a warm smile at the front desk. Angela P. was the perfect host and the epitome of customer service. Very personable and accommodating to our needs for our stay, went above and beyond to make sure our stay was enjoyable. Along with Erin and Darnell, the staff at the front desk and the security officers were outstanding! However, the event group leadership and staff is another story. It seemed that a certain individual was trying to make a name for themselves and in doing so destroyed a great portion of our enjoyment during our stay. I will say he and his minions provided us a memory that will be remembered for quite a long time; a memory exactly opposite of the wonderful service we received at the front desk! Kudos to Angela and her co workers!

In a world where many hotel chains use COVID or being green as an excuse to save money, I am happy to report that the Westin Dulles rose above my expectations. Much to my surprise, I did not find a green excuse flyer on my pillow to explain why my room could not be cleaned while I was out. Too many hotels use either ecology or COVID-19 as an excuse to set low expectations for customer service. The Westin Dulles is the first hotel that truly delivered on its commitment to customer service. They cleaned my room to spotless perfection while I was out on business. And when I came back I had clean towels and a freshly made bed to sleep in. Westin elevated their brand by doing what used to be expected. Our bar was lowered by COVID-19. However, Westin still cares enough to overcome the challenges facing the hospitality industry. Well done Westin! Gratefully, Gary

Sure enough, like the comments in the review area, clean and can cook noodles. Just got off the plane, took my son, hungry. I didn't dare to go out to find food when I was at night, but I cooked a bag of noodles. I cooked another pot of tea and went to the fire. The facilities are good and very satisfactory.

1. It is far from downtown Washington, but only 15 minutes from the airport to reach the departure level of Dulles Airport. Second, the hotel is located in the middle of the two roads, a bit noisy, but depends on the location of the room; Third, there is an outlet in the hotel 30 minutes away, a shopping mall in the five major shopping centers in the United States, such as after the US tour after shopping The hotel is a good choice; Fourth, the hotel facilities are good, but the air-conditioner external machine is louder.

Was here for business and attended to by the lovely Rosa during our breakfast. Very attentive and followed up on drink refills throughout breakfast and always checked in on us to ensure that the food was up to standard

Airport shuttle (from airport to hotel) : minimum service, do not expect anything more... Lousy check-in... Unfriendly and unhelpful staff... Average room quality / property... In addition, it is impossible to change the temperature of the room Breakfast terrible... Market : limited choice and very very expensive... must be avoided... Airport shuttle (from hotel to airport) : paid but not used (too slow...)

Such a nice hotel! The staff were friendly and efficient. The room was clean and comfortable. The buffet breakfast was delicious. I appreciated the free shuttle to the airport.