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Checking in was okay for my husband that was traveling alone. Next day calling front desk Ms. Charity answered the phone and was very helpful when I told her about my husbands condition. She went above and beyond in help direct my husband to moms and pops store just close by to buy sim card. After help with ordering food, input apps that we can order food much easy also input wifi on all technology. Really appreciate her help. Let there be more Ms. Charity at front desk.

We stayed with 3 colleagues. This is the second time I have stayed with my family about 20 years ago. ２ I booked a bedroom, but it was on the lower floors of the bedroom (３ floor) of the bedroom. The view is completely useless. It was expected to be aging, but it was aging more than I imagined. Also, Wi-Fi is weak and useless. Cleaning was also １ times a day ２. Still, I don't think such a condominium is Guam. It's a place where you need a car, but I think it's recommended for those who are used to it.

At the recommendation of some friends, I decided to stop for a walk to the Japanese tank on the property and lunch at one of the restaurants. I was stopped at 2 security checkpoints on my way to the main resort building and had a positive experience with the guards at those locations. I was instructed by security to check in at the front desk before proceeding to the tank. I then proceeded to the front desk and things quickly went downhill. On my way into the resort, a 3rd security guard was present and was yelling and whistling obnoxiously at other hotel patrons who were apparently not using the sidewalk. Why they have so many security guards all over the property, I can’t figure out. I get to the front desk and the woman working had no idea what tank I was talking about and went to speak with her manager. When she returned, I was told to leave the property immediately or I would be removed by security. No reason was given nor was there a mention of my request to walk to the tank. I tried to reason with the staff and was told to go to the Tour Lounge to see about options for going to the tank. The woman working the desk for the tours didn’t speak good English, so I believe she was telling me I had to pay $200 to go on a Jeep tour to the tank, that there were no trips for that day, and she was unable to tell me when the next tour opportunity would be. With the threat of removal from the property for no reason and inability to communicate with the tour desk staff, I decided it best to not give LeoPalace any business and I promptly departed without seeing the tank or eating lunch. Very poor customer service and way too many security guards. Felt like a jail.

The club lounge could only be used for breakfast. Also, during the cocktail hour, there were no cocktails at all even though the advertisement said cocktails. The breakfast taste was average, but there were quite a few insects in the vegetables, fruits, and bread. The room and pool were good However, I was woken up several times during the night by the cleaning staff slamming the door of the room next door. The building itself is old, so it's quite noisy. Also, on one day, the Chinese people downstairs were having a party until around 24:00, and it was so noisy that I couldn't help but feel uncomfortable. I warned her, but she wouldn't stop making noise. I booked this hotel thinking it would be a quiet hotel, so I was disappointed.

It must be said that the location of the hotel is facing the street, and it is really noisy at night. After the first night, I had to change rooms. The more important thing is that each room has an electric box. The night was buzzing and noisy, and I had booked four nights at this hotel. After two nights, I was forced to change the hotel. Hotel front desk and health services are ok, especially the front desk service is very good, but it is too noisy, if you live temporarily, it is ok, if you come to the exam, really do not recommend

I stayed at the hotel for 7 days. First of all, the hotel was old, so there was little objection to the facility. There's an ice machine at the hotel. I've never seen bugs. The water pressure is weak, so it's okay to wash. No slippers. The water was only given when I checked in.

Hotel is basic nothing fancy but I love it. Stayed in Guam with my mom for about a week before we continue our travels and we stayed at this hotel. The staffs were very friendly and always attentive. There was never a time when the staff were rude to us. I'd definitely stay here again on my next visit.

Have stayed here many times for work. I just wanted to thank everyone at Hilton for taking such good care of us the past few weeks! I was here for work, and it was a bit unnerving being away from home and family during Typhoon Mawar… but I appreciate the hotel’s constant updates and adaptability! Everyone was working so hard to keep us safe during this very tough time, and it’s truly appreciated! Glad we came thru it okay, prayers for the recovery ahead, grateful to Hilton and all your staff. Thank you.

I have traveled to Guam many times, but I always used the hotel near Tamon Bay. I used the Royal Orchid Hotel for the first time this time, but it was more convenient and better than I thought. Near the hotel, there was a free shuttle bus to outlets, micronesia mall and DFS. The hotel had washing machines and dryers, but I think it was good to use them for free. There were caprichoza and Tony Rome in the hotel, both of which were favorite restaurants. The unfortunate thing is that there was no veranda. The dryer was important because there was little space for laundry to dry. Near the front desk, there was a staff who could speak Japanese from the afternoon, so I was saved. I would like to use this hotel if I have a chance.

PIC is the hotel with the most abundant parent-child facilities and the most fun in Guam, except that the room facilities are a bit outdated. The diverse activities and rich facilities in the water park allow parents to not worry about what their children want to play, as long as they relax and bask in the sun and listen to their laughter - swimming pools, water slides, water volleyball, and water basketball. Water tug-of-war, windsurfing, kayaking, floating harbor, and beach volleyball can all be played here. The hotel offers various instructional classes for beginners, including tennis. Snorkeling, sailing, etc. The hotel provides all entertainment equipment and coaches for free. Courses can be reserved in advance. Generally, the hotel can reserve the same day's courses in the morning. In addition to differences in room types, accommodation PICs are also divided into gold cards and silver cards. The main difference is that the gold card includes three meals, while the silver card only includes breakfast. When booking a room on Ctrip, you can only see the meal package price by selecting multiple days. Friends who want to spend time in PIC can choose the gold card. In this place where you can spend US dollars, you can buy three meals for a family with less than one thousand yuan a day. All the restaurants in PIC are of good quality! PIC has many delicious restaurants to choose from, including American, Western, Japanese, and buffets. The key is that an adult can bring a child under 11 years old to dine for free, and a family of four with two children does not need to pay extra for the child. It’s a waste. You can snorkel on the beach in the hotel here. There are many corals and small fish, but the corals are a bit badly damaged. Asian faces account for 80% of the tourists here, and more than 90% of them are Koreans. After three days in the hotel, I didn't meet anyone who spoke Chinese. During the National Day holiday, the country is crowded, and here everyone is surrounded by Smectas.