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Breakfast is awful. They only have some bread. Not even some eggs or bacon.

Overall it was a good experience staying in this hotel. Room were clean and spacious. Staff was very helpful in providing information. Breakfast was good just they need to be more proactive to refill the stuff once it is finished.

Would be 5 star rating except for the beds, which are the newer style (possibly a hybrid?) and very very very soft, to the point they are hard to get out of and feel hot. Okay for sleeping, but to sit on and watch a movie etc, you just sink deeper and deeper into the foam. They were Beautyrest hospitality brand. Very clean room, nice towels, clean bedding, wonderful shower. There were young kids running up and down the hall screaming and laughing till midnight, but that is not the fault of the hotel, just bad parenting. We enjoyed our stay. All staff were exceptionally friendly and accommodating. The check in clerk, the maintenance man who helped up bring our things from the car to the room when no luggage carts were available, and the very kind breakfast attendant. I called down around 9pm for an extra blanket and toothpaste (we forgot to bring toothpaste...oops!) 2 blankets and toothpaste were brought up by the night clerk within 5 minutes (thanks!). Breakfast was very nice and the coffee was great! The pool was clean and open from 7am to 10pm. We would book here again. I think I just have to get used to modern beds. I sleep on an innerspring extra-firm at home.

We stayed at The Sleep Inn Buffalo Amherst on September 14/15th (one night) 2022 in Room 514. First impression of the place pretty clean and inviting though a little dark and slightly outdated. The receptionist, Melanie, was outstanding, super friendly and followed through with all our requests. She made our stay exceptional! As far as the room - adequate. There are a few MINOR maintenance and housekeeping issues that should be addressed to make the room better: 1. The bathroom toilet paper dispenser had used up roll of paper on it with only one use remaining! It had the customary “v” fold so I know housekeeping saw it but let it fly. See photo below. 2. Speaking of “fly” there was a fly buzzing around in the room when we first entered. Very annoying. Had to swat it. 3. The bathroom light (not the shower) works but intermittently. It takes a few tries to get it to come on. Probably the switch needs replaced. 4. The bathroom door does not lock from inside. Needs slight adjustment. 5. The shower head pipe coming from the wall has a cover plate that will not stay in place and slides out from the wall and falls on the shower head. 6. At the bottom of the shower door, inside and outside, there is an ugly buildup of mold/mildew. Needs cleaned better. 7. The room has a slight mildew odor and smells like feet. Maybe it needs a good shampooing. Overall, a pleasant stay. The breakfast, on Sept 15, was much better than we expected. Plenty of everything to make for a great breakfast. The dining area employee (did not catch her name, from Cambodia) was super nice and friendly and talked to us at length and asked us how our stay was; which was overall great!