Top Hotels in Cleveland with Spas

This is a peculiar hotel. I have experienced the most special one in the Hyatt Hotel. After arriving at night, I entered a shopping mall after closing the store, which is a bit dreamy. I am very impressed and the location is very good.

A very contemporary and not well thought out room design with one chair, no lamps by the bed, the soap dispenser in the shower was empty for two days, the light switches make a loud clicking sound when turned off or on, not like a regular switch at home that is quiet, the sliding door for the bathroom toilet shower area runs into the wall with speed and force causing a banging sound against the tile baseboard. Not easy to be quiet when someone is sleeping. In addition, no parking available, so a valet and $35 per night should be added to the cost. We had a room that overlooks the lake and the train track, which is well used. Between the bar music downstairs and the train, it's not a very peaceful stay. The two elevator system to enter the hotel and then to the rooms was confusing and I got sick of being an elevator flunkie at the end of two days. the lobby is cold and inhospitable with metal chairs and tables, low seating and neon lighting. I made the reservation with a date to cancel by, and the date after the cancellation date I received an email describing the parking situation that costs $35 per night, not including the valet tip for every entry and exit, and the possible noise issue with a promise to move the room to a quieter location if it's troublesome. We tried to get breakfast in the hotel as there were two restaurants, and neither are open in the am. there us a kitchen in the lobby where you can have a breakfast sandwich made, but its not anything I would do again. I did find parking right across the street for $17 per night and a self serve booth. The restaurant on the main level, Lagos, was excellent, although pricey. The staff was excellent, friendly, helpful. It's like a hotel designed by a 20 something self described designer that doesn't have a lot of experience staying at a hotel. Kind of a swing and a miss but I guess the location is good for the newly developing downtown area.

Transformational customer experience every time my accommodations are at this wonderful hotel. Beautiful building located in the heart of Cleveland. Transportation to/from airport via RTD without touching the street using Tower City stop. Rooms are different sizes depending on your booking. Beautiful lobby but the BEST part of this hotel specially if you belong to their loyalty program Is the way they make you feel Location location location Add Best Guest relations Equals Happy traveler

Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed

The first day of a person coming to the United States, the airport is very close, there is a free shuttle bus, clean, but this price is sure to live in a better hotel in China.

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.