Hotels Near US Coast Guard Station Cleveland Harbor in Cleveland

PLEASE TAKE NOTE: Although listed as a Marriot Property, it is not managed or maintained by the Marriott corporation (and it really reflects this issue!). I have continuously stayed at this hotel for the past 4 years and have watched it substantially decline. I am a Marriott Silver Elite member and have liked the convenience of being able to access my car versus the Marriott Courtyard a few blocks away. I have always wondered why this Marriott was not up to standards in terms of mechanical issues (on two occasions-no working a.c. in the room (this week I had to move rooms at 11 p.m. at night); poorly stocked kitchen, paper, towels and even missing the coffee basket this time). I asked, dropped lists, and never received them. During this particular stay, my first room had one bed that had a lot of hair on the inside of the sheets and pillow. It made me question if the bed had just been made, not changed. The food has always been minimal and you really need to bring your own. I am not even picky, but it is ridiculous. Well, after tolerating continuously barking dogs and people fighting in the room next door at 1:45 a.m.-none of which is the hotel's fault, I arrived home to 2 angry phone messages that I had not checked out and the hotel was booked, etc. etc. and the second individual was extremely nasty. Well, the paper bill I received at checkout clearly recorded the time at 7:48 a.m. -so what is your issue? When I called today to make sure we were all set with this issue, the gentleman was extremely indifferent, bordering on rude. Most of the staff act this way-as if the occupants are ”pains in the butt”-very unprofessional and it makes you afraid to ask for anything. I am really not confident they know what they are doing technologically. It makes you feel terrible and scratching your head if you have stayed at a real Marriot (at any level) . On the ”plus” side, the rooms are spacious, and the location to some very good restaurants outside the door, CWRU, the medical centers and the museum area is outstanding. One manager, the night I had to move went way out of the way to move me and make sure the next room was cooled down and ready with the lights on-and I didn't even ask to move. He was the only good experience in this last stay. The Marriott Corporation needs to intervene or remove the company's association.

Отель средний,в первом номере сгорел обогреватель и видно было что его чинили даже не собрали обратно . Раньше указанного времени не заселяют без доплаты как во многих отелях. Ванная в плачевном состояние . В принципе на одну две ночи сойдет за эту цену . На ресепшен купить напиток или что либо еще только наличные .

The hotel has a welcoming staff with spacious common spaces and rooms. The Orbit stays true to its name, playing on the theme, with colors, wall coverings, and appointments reminiscent of the early 60's when there were 7 astronauts, a Mercury program, and a new organization called NASA. It sits in the shadow of the NASA Glenn Research Center and across the street from the Cleveland Hopkins International Airport. The room had a mini-fridge, microwave, K-cup coffee maker, and a nice big bathroom. The breakfast bar was well appointed with something for everyone to include an automatic pancake maker straight out of the Jetson's! I will be back.

A motel, just off the road! Breakfast is average, but can meet the basic needs, mainly bread, surprise is to do waffle, drinks: coffee, juice, and cereals and yogurt! Very close to the gas station, walk for 5 minutes; drive 10 minutes from Wal-Mart, 24 hours, great, everything! Suitable for driving, parking is convenient!

Rooms need updating bathroom floor and grout dirty looking furniture damaged and worn Room rate was too much for conditions it seems like they are trying to make up from Covid it’s ok to charge however you have too give the customers what they are paying for and then some being a Hilton honors member doesn’t really get you anything but a couple bottles of water lol !!!!!!!

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

I'm not from out of town, but needed a room for the upcoming night, due to repairs at my house. I checked the rates and availability online before arriving. Good location right off of Bagley Road, near I-71. Near restaurants, the hospital, and movie theater. Downside: you can tell as soon as you pull in the driveway, that something is off. A group of people, who appear to be the housekeeping staff, are lounging on the sidewalk, conversing (or, ”conversatin'”) right outside the entrance. Not a welcoming sight. Walking in, you notice the trash on the carpet. I didn't take a close look, but crumpled papers or wrappers or whatever scattered around the check-in area. Again, that kind of thing does not give you the feeling of welcome or cleanliness. I waited while the desk clerk talked to a guest/friend/coworker- I don't know. They seemed amused that I was standing there. The clerk greeted me. I told her that I wanted to know if I could reserve a room. She said the rooms aren't ready until 2pm- it was 11 o'clock am. I asked if I could simply make a reservation, to check in later. I had my suitcase with me. She said no. I would have to wait until 2, even to make a reservation. ??? Judging by appearances that this was not a nice place, I thanked her and decided to move on. Eventually checked in to the Quality Inn in Brunswick. Cheap rates are not worth this kind of environment.

Very clean, the room is large, the kitchen is fully furnished