michael
August 10, 2024
My family and I stayed at Little Cat Lodge in July. When we arrived there were no staff or seemingly other guests at the lodge. I wasn't aware that check-in was fully self-service at 350$ a night! Thankfully I was able to phone the emergency number--the cell phone service is none too good--and got a call back. I was then asked to upload an ID for check-in despite the terrible cell service. After failing to upload the ID, I was finally given the code for the lock box and was able to retrieve the key after some difficulty. The next morning, after being told by the person on the phone that breakfast started at 6:30, we went to the dining room only to be told there was no breakfast (included in the price of the room) available that morning. We had tours booked so had to find breakfast elsewhere. Also, there are no instructions for how to operate the sauna. As there was no staff when we arrived, we had to work this out for ourselves. I have no idea how this hotel maintains liability insurance. Additionally, the robes in our room had not been cleaned. We found sunglasses and candy wrappers in the pockets. Given the prices charged for the hotel, this really is unacceptable. I complained to one of the staff members and was assured that I would be given a credit for part of the stay. I was never called back despite leaving messages and sending emails. Abysmal service at an outrageous price.