Hotels Near Casa Rocio Durcal in Corredor Del Henares

I ve faced with a Terrible staff at the reception. We are a family with 2 kids . We get 2 rooms. We have arrived to the hotel after dinner. One of the keys did not work . I took it and take it to the lady at the reception and asked politely to assign the key again. She checked and with a sullen face said that”this is the other rooms key” . Altough we have already checked the other room as well, I said ok, go back and try once more, it still did not work. Than turn back to the reception again. There were two customers waiting Infront of the reception. I apologized them and said to the lady that this key does not work. She said that ,with a face and a voice , as if she is an angry and ugly faced teacher that will give a stick! , ”You have to wait before these customers”. She tried to command. Despite I apologize to the people waiting Infront of the desk and my kids was sleeping on our shoulder, we had this disservice. One worker may not reflect an establishment`s manner , however this terrible and unacceptable service is the hotel's fault. A customer is the most important value of an establishment , and everybody work for have to know that. As a result ”She hit the wrong stone !

Location is great just a few minutes from Las Rozas Shopping Village, 25mins from the airport and only 20mins from the city of Madrid. Check in was smooth and I was helped by a lovely guy on reception. I didnt engage with many staff at this hotel but those I did were all friendly and polite. Guest room was on the first floor, shower was powerful although temperature of the water kept changing. Amenities are very basic, just shower gel and shampoo. You get 2 bottles of water that I found in the mini fridge. Bed was comfy and WiFi was pretty good but did buffer during busy times of day. Breakfast was a very simple affair. Few very greasy fried eggs and bacon or frittata under a heat lamp, then just cold meats, cheese, fruit, cereal and pastries. Plenty of coffee and juice. Negatives of the hotel.. 1. It was very noisy. Sound travels easily in this hotel. I could hear slamming doors, people walking about above my room, water pipes, even people coughing in other rooms, not ideal for light sleepers. 2. I had a do not disturb sign on my door but house keeping ignored this and came in while I was out to clean the room anyway. 3. There are no tea and coffee making facilities in the room. 4. No plugs by the bedside.

We travel with 40 students aged 12 and the treatment of all staff was excellent. The rooms and bathrooms are spacious and the bed is very comfortable. The breakfast is very varied and the dinner is wonderful. There is a very good location. We congratulate all the staff of reception, restaurant and cleaning.

The room is giant but no boiler, nor courtesy plate . Bathroom with bathroom with a grinding (very noisy because I think old enough) Couch bed in the room (express system) but unfortunately there must be attempts to open the old so no cushion was correctly put (of the coup, The room was very comfortable and was very good. It remains a very good price quality ratio, but you must certainly fall on the ”good” room.

A luxury, very clean place. I like it very much and the girls' attention was great. I recommend it.

Overall a good hotel and a pleasant stay. It would have been nice to have tea/coffee making facilities in the room as well as complimentary water which isn't too much to ask these days. The breakfast area was too small for the number of guests and there was only one coffee machine meaning there was a permanent queue. There is a small gym which desperately needs air conditioning and would benefit from some music.

On day 1 we asked for the room to be cleaned whilst we were out exploring the area. When leaving our room, our suitcases were left open on the floor with valuable possessions left on the side including perfume, woke laptop/phone jewellery as we expected these items to be safe within our locked room. Upon our return we found our possessions had been rummaged through with our suitcases being emptied and couldn’t locate a perfume bottle (£150 value). The next day we spent the day searching for the missing item which was not located. To our knowledge this is the only item that was taken but have yet to fully go through our suitcases which were tampered with. We reported the item missing to reception after we throughly checked our room to which we were told the staff were aware of the perfume ‘incident’. When questioned they said upon arrival to the room the perfume was already smashed. This was inaccurate as the item was not left on a smashable surface and we would not have reported the item missing had we broken it ourselves. The staff failed to apologise or inform us of the incident, and when questioned all staff were knowledgeable about the ‘incident’. After trying to resolve the situation, they then accused us of having smashed the bottle ourselves instead of offering to rectify the situation or offering a solution. The item was obviously stolen as we didn’t smash it and, had they accidentally smashed the perfume whilst cleaning, the room would have smelled potent given it was a brand new, full bottle of perfume. We asked to speak to the manager who was rude, changed her story multiple times after consulting with back of house, laughed at us and said she couldn’t understand us despite speaking perfect English. We were also told to “f*ck off” and to contact the police if we wanted anything done about the situation. Would not recommend staying here.

The name of the hotel is a bit misleading because it's not very close to any of the airport terminals. It's in San Sebastian de los Reyes, 6 km from the terminal 4 of Madrid airport. From the nearest commuter train station (cercanias, C4 line Alcobendas/San Sebastian de los Reyes) it took nearly half an hour to walk to the hotel. However, by taxi it's only a 10 minutes ride between the airport and the hotel. If you want to save time, I recommend taxi. It's about 20 euros. The hotel itself was very good. The lobby was stylish, the room was quite nice, everything was clean. Good customer service and friendly staff at the reception desk. But pay attention to the location especially if you have early morning flight next day. Next to the hotel there is Plaza Norte 2 shopping complex offering all kinds of shopping possibilities and restaurants.

Estuvimos una noche ya q fuimos q l warner y l verdad q fue una acertada elección. Habitación muy amplia súper limpia,reformada y súper bonita xa los niños tematizada como un castillo.. les chiflo!!! El baño amplio,limpio y un plato de ducha enorme. El personal súper amable y nos dejamos un juguete del niño y nos le guardaron hasta q pudimos volver a x el. El tema café y cacao gratuito la verdad q un punto a su favor se agradece. Sin duda volveremos y muy recomendable si vas a la Werner ya q está a 10 minutos en coche. Única pega parking completo cuando llegamos xo tb eran las 12 d la noche xo no hubo problema en aparcar cerca.

El hotel es nuevo y el personal se esfuerza por dar un buen servicio. Camas cómodas y habitaciones aisladas. Viajamos con persona en silla de ruedas y el hotel está totalmente adaptado. El hotel está en un polígono y no hay nada cerca. No ofrecen comidas salvo unos bocadillos. Este es un tema en el que deben mejorar. En el baño también deberían poner algo más de luz . En general una estancia agradable para pasar un día de tránsito.