Melia Jardines Del Teide

Absolutly fantastic week. Best hotel we have ever stayed in inTenerife. Faultless!! Food was lovley and staff were so friendly special thanks to Angelica Leila and Jose. Beautiful.pooland scenery. We didn't upgrade to The Level as we had everything we wanted and our room was beautiful. We will be returning next year!!!!

This was our first stay and first time experiencing a Melia hotel. The grounds of the hotel are stunning especially at night and well kept by lots of hotel staff cleaning throughout the day. We stayed in room 220 - I do not recommend staying in this room! The room is beside a staircase which had a lot of foot traffic. Early every morning we would hear people talking and footsteps. We could also hear: - what I think was cleaning trolleys, moving above us along the outside corridor - people talking above us as it came through the bathroom vents (this was quite bad at night time when people returned to their rooms) - the people using the bathroom above us - the entertainment at night time which was held on the 5th floor. We stayed for 10 nights B&B and there were x3 times when our room was not serviced, even though I had placed the service card on the door. I had to phone reception to ask for fresh towels which we waited for approx. 30mins. There is no balcony or terrace with this room, the door opens out onto an area which is used by all so there is no privacy. The pillows in the room were amazing and the bed was a great size and very comfortable. There were loads of options at the breakfast buffet, hot and cold food and pastries however numerous times I had to ask for milk and glasses for juice and the coffee machines broke down a few times. 9.30am seems to be the busiest time for breakfast. Wifi and phone signal is not great in certain areas. The hotel is not a 9min walk from the beach as stated. The hotel is on top of a hill, if you want to spend everyday in the hotel this will not be an issue but if you like to get out and about, there is a 24hr shop at the bottom of the hill and a couple of shops/cafes/restaurants are a further 5-10min walk. The centre is a good 10-15min walk, it is ok walking down into the centre but not walking home! There are major hills coming back from the centre (I heard a traveller call it 'cardiac hill'!), then the hill to the hotel! The main pool was over crowded which made it difficult to get a sunbed and for the amount of sunbeds, there are not enough sun umbrellas (maybe 1 sun umbrella for every 20 sunbeds). The hotel stated they provide towels for the pool area, not once did they have towels when we asked and each time I asked when they will be available I got an answer of 'I don't know' or I got a shoulder shrug. I would highly recommend getting up very very early to get a sunbed. There was a waiter at the pool however we were never approached by this waiter and constantly wondered why - I think you need to 'look the part' and you will be approached. There are circle employees 'hovering' around at reception and the lobby bar and they will hassle you everyday until you agree to signing up for their 45minute talk, we gave in and attended however the talk was 1.5hrs! We didn't sign up for anything but we did get a dinner voucher for our time though. We only dined at the hotel twice and both times were

We’ve just got back from the most glorious stay here! We booked a level suite and it did not disappoint! The highlights for us were the extra programmes you can join for free (Pilates, glass workshop, cocktail making) it was such a bonus we didn’t expect. And the attentiveness of the pool waiter and Jose at the bar. We felt so looked after and they were always so friendly. Really made the stay! Overall as there are always a few exceptions, the staff make this place. Only negative is the buffet can get a bit repetitive, but I am a bit of a foodie and this is my first time staying all inclusive for that reason. It certainly wasn’t bad by any stretch, but after 4 days I was ready to try something else. Otherwise, I can’t fault the place!

Beds were amazing just like the staff 100% will be a returning guest. Everything you need is there no need to leave however beach is a 5 min walk away shops and restaurants are close by too can't fault anything our stay was just breathtaking already booked next year

If you want to buy a timeshare this is the place for you, we stayed in a suite with level, been here many times before, but this time was different, the circle are selling time shares in Melia, talk about pushy! Hotel has gone down hill, not the same level of service, no WiFi for half the week, The timeshare people are just waiting for u, 45min sales talk no thank you when your on holiday! The level has gone down massively!!!! Our room was noisy from 7am with what was under us & again after the music stopped at night it started again!!! The cleaners no lay in here the cleaning trolleys up and down!!! We have stayed here many times & recommended it, but after this time I won’t be doing it again!!!

What can I say what a fantastic hotel we stayed in the master suite The level which was amazing the food the staff and the hotel is so clean were special thank you to the pool staff at the drago pool they were also amazing would highly recommend this hotel and we will certainly be going back 👍

Stayed for 10 nights from 9th September in a Level Junior Suite Sea View room. Received a very warm welcome from Irene and Felipe and although the room wasn't quite ready we were offered drinks in the level lounge until it was. Room was a good size and very clean with excellent views. Stayed on a bed and breakfast basis and really enjoyed the breakfast in the level lounge. Lisbet was very friendly and Nelson worked very hard. We preferred to walk to La Caletta in the evening which took about 25 minutes but it is a long slog back up the hill to the hotel! Premium spirits were expensive (Tanqueray 10 Gin and tonic + Absolut Vodka and lemonade 26 Euros) however beer was reasonable. Evening entertainment was pretty good so we stayed in the hotel a few nights. Yes there are a lot of steps from top to bottom but it burns off the calories! Enjoyed the drinks and snacks in the level lounge and also the pool area so felt the cost of the upgrade was well worth it. All in all we really enjoyed it and would recommend this hotel.