Guest User
August 10, 2024
We had a very disappointing experience at Hotel Funivia while on the Tour de Mont Blanc. We were looking forward to a comfortable stay and a laundry service at a hotel after a few days of backpacking and staying at refuges. The laundry service, at 14 euro, left us with laundry that was still visibly dirty and used, smelled bad, and looked like it had barely soaked in water. When we asked staff member Elena about this, we were told our clothes had been washed for an hour and we’d have to pay for an additional cycle, denying the fact that our clothes were still visibly dirty. We decided to instead hand wash our laundry with detergent Elena provided, which had incidentally been diluted with water. The water in which we hand washed our allegedly washed clothes was dirty and we suspect that our clothes had not been washed, despite being told otherwise. At check out with Elena, we politely asked not to be charged for a laundry service that left our clothes dirty. She was unwilling to accommodate this request until we showed her photos we had taken of our laundry, still dirty, after she had supposedly cleaned it. Afterward, Elena was incredibly rude and unprofessional with us throughout the check out process, and slammed my card down on the table after I paid for our stay. As if that weren’t enough, it appears that I was bitten by bedbugs both nights we stayed at the hotel. We informed Elena about this at check out, but she did not respond to us. We hope this issue is resolved before future guests stay in the same room. Otherwise, the experience would have been decent. The hotel breakfast was good and the place was itself was charming. However, the lack of quality and professionalism we experienced with the laundry service, as well as the presence of bed bugs, really ruined our stay.