Top 5-Star Hotels in Cozumel

This hotel was in a great location. We stayed in the non-updated part but only because we wanted a larger room. The hotel offered to upgrade us but we wanted the room with a tub. We loved our stay there and would definitely go again!

With a stay at Cozumel Palace All Inclusive in Cozumel (Colonos Cuzamil), you'll be within a 15-minute drive of Punta Langosta Pier and Chankanaab Beach Adventure Park. This all-inclusive property is 15.8 mi (25.5 km) from Xplor Theme Park and 16.3 mi (26.3 km) from Xcaret Eco Theme Park.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 169 guestrooms featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

My fiancé and I came here in 2020 for 10 days and had an unbelievable time so we decided to book our wedding here for October 2022. We did the tangerine package and Nadia was our wedding coordinator. From the minute we arrived, we and our 39 guests were treated with 5 star service from all the staff. Everyone we encountered went above and beyond to make our stay amazing and we had a beyond fabulous time. We will come back annually and won’t consider another hotel because occidental is the best of the best. Special thanks to Kelly who spent hours on the beach helping me untangle my hair after scuba diving out of the goodness of her heart and Sulema for bringing me super strong conditioner and helping comb my hair to untangle it for my wedding day! Can’t speak more highly of Nadia who coordinated our wedding and gave us the time of our lives! Everything was perfect thanks to Nadia!

With a stay at The Explorean Cozumel - All Inclusive in Cozumel, you'll be by the ocean, just steps from Arrecifes de Cozumel National Park and a 3-minute drive from Chankanaab National Park. This upscale property is 4.5 mi (7.3 km) from Cha'an Ka'an Observatory of Cozumel and 13.4 mi (21.6 km) from Punta Sur Ecological Park.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with Regional cuisine at Lool Kan, a restaurant which features a bar/lounge and a pool view. Dining is also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the poolside bar.Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cozumel? This property has 1561 square feet (145 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 56 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Located in Cozumel (Zona Hotelera Norte), Coral Princess Hotel & Dive Resort is within a 5-minute drive of Cozumel Maritime Terminal and Central Plaza. This upscale resort is 2.6 mi (4.2 km) from Palacio Municipal and 4.6 mi (7.4 km) from Arrecifes de Cozumel National Park.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, karaoke, and bicycles to rent. Additional features at this resort include complimentary wireless internet access, concierge services, and an arcade/game room.You can enjoy a meal at Amaryllis Chef's Resto serving the guests of Coral Princess Hotel & Dive Resort, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.Featured amenities include a business center, express check-out, and luggage storage. Event facilities at this resort consist of a conference center and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 148 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Every part of our two stays at Hotel zen was excellent! Clean comfy beds, super helpful and kind staff, and the view from our sea-view room was incredible. The restaurant was an unexpected pleasure, from the background music to the world class cuisine. Love love love the infinity pool and sauna right on the oceans edge. Huge thumbs up!

Located in Cozumel (Zona Hotelera Norte), Melia Cozumel All Inclusive is within a 10-minute drive of Museo de la Isla de Cozumel and Punta Langosta Pier. This all-inclusive property is 3.4 mi (5.4 km) from Isla de Pasion and 3.9 mi (6.3 km) from San Miguel Church.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a 24-hour fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at Fish House, one of the property's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 140 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

PROS: This is the best beach and ocean location and the main reason we chose this resort. Employees work hard - some are very friendly and helpful, others keep more to themselves but are happy to help if asked. The ocean water is divine - crystal clear and abundant with life and an ecosystem that you can explore for hours! The hotel grounds are well kept, the pools are lovely, there is fresh cold drinking water available at many sites on the resort. The lobby is comfortable. CONS: Food - there is so much waste because of taste and quality especially in the only a la carte restaurant. They try too hard to impress with appearance, while the flavor and quality is awful. We tried so hard to like it. They Serve a spaghetti with a liquid tomato juice they call a sauce, and serve it to hotel guests! Stick to what you know - Mexican food made well, made with local ingredients using traditional recipes! Why try to serve a pasta carbonara when they clearly don't have a clue what that even is - and every dish that uses cream - and there are many, has this artificial sickening flavor about it, what a shame! If they could just tweak and understand that guests deserve to eat decent food, everything else would be great. ROOMS: dated but clean. They have many rooms with very old and dirty fold-up couches. Replace the couches that belong in the garbage, not in guest's rooms, it isn't a big deal, but will show respect to your guests. AIR CONDITIONING: very controlled and never gets cold. Hotel can lower the temperature by at least two degrees and provide much comfort. BUFFET: Repetitive and low-quality food. If you make it repetitive, at least stick with quality and local specialties so that the guests can enjoy some authentic Mexicans cuisine. BIRDS: This is a problem. Allowing vultures to enter your buffet restaurants to eat and defecate where they want is not acceptable! At night, so many mosquitos - we could not eat there. Find a way to enclose the buffet resto. add air conditioning, eliminate the BIRDS and MOSQUITOS and your guests will be in heaven. END note: this hotel capitalizes on their location which is ideal, but they could so easily tweak a few details and improve guest experience by 100%.

I have been coming to this hotel for the last 12 plus years. When Wyndham took over I expected that the rooms and furnishings would be upgraded. The price has consistently gone up so i was hoping for upgrades to the property. This is a dive hotel not a luxury venue. This trip I found the Ultimate Luxury Hotel and decided to move on to the Occidental Royal level for when I come back in October. It is a few dollars more for the Royal but what a place. Here are the good facts on Hotel Cozumel: The employees are excellent Luisa, Kiera and Miguel stand out with the level of service that they provided. The food has been upgraded with some special night to order off of the menu and not always a buffet. It is clean and the air conditioners work well. The room cleaning people are honest and trustworthy. The bad news is: We used to have wash cloths no more I guess providing a .50 cent towel is too much. You can't drink the water at the hotel. At check in you are given two 16 oz bottles of water in your room. Want more? you have to walk down the hall and fill your bottles daily. Many times the hall water was completely empty. Hard to understand why they can't give .50 cents worth of water every day. When I went to look at the Hotel Occidental the in room mini bar is restocked every other day in the least expensive room and restocked daily in the Royal rooms. 4 waters ,8 beers and 8 soft drinks NOT BAD. The starting level at the Occidental is currently less that the Hotel Cozumel on Hotels .com The furniture is tired. The drawers will fall out of the dresser, the marble top has been cracked forever. One day we had no cold water the next day the hot was cold and the cold was hot. on the 3rd day it was back to normal. I complained about the sliding glass door in my room in October and I always stay in the same room. The door still wasn't fixed and required 41 lbs of pull to get it open. My wife could not open or close the door I complained about it this trip too. No luck.

A stay at Casa Mexicana Cozumel places you in the heart of Cozumel, steps from Punta Langosta Pier and a 3-minute drive from Stingray Beach. This family-friendly hotel is 5.6 mi (8.9 km) from Chankanaab National Park and 5.7 mi (9.2 km) from Chankanaab Beach Adventure Park.Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary English breakfast is served daily from 7 AM to 11:30 AM.Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cozumel? This hotel has 1076 square feet (100 square meters) of space consisting of conference space and a meeting room.Make yourself at home in one of the 88 guestrooms featuring refrigerators and plasma televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets.