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5 star

The Ritz-Carlton, Dallas
4.6/567 Reviews

The Ritz-Carlton, Dallas

Dallas City Center Dallas|0.55km from Dallas Museum of Art
I love this hotel so much and always enjoy my stays here! From the moment I stepped out of my car until I stepped back in, the staff made me feel like a Ritz Carlton should make one feel pampered and cared for! The little touches, such as the guacamologist in the lobby to the world's best shot of margarita this side of the Pecos, you are transported when you enter the lobby and acknowledged by your name by everyone, as it should be. My luggage and the valet were waiting at my door when I stepped off the elevator, and my Titanium status had earned me an upgrade to a fabulous Junior Suite. On the table in the living area was a welcome note with my handwritten name on it and a box of artisan truffles to enjoy as I settled in. This was the evening of an unfortunate power outage in the hotel, but the staff did not miss a beat. The generators kicked on to keep the common areas lit, and an elevator worked for guest use, so we weren't stuck in our rooms. The Ritz Carlton Club was still operational, and the staff laid out beautiful dinner and dessert buffets by lantern light. It was almost a shame that the lights did come back on just over an hour later; it had been that enjoyable. My mobile key wouldn't open the gym door the following day, so I called downstairs as the app prompted me to ask if it could be reset remotely. The desk clerk said not to worry, she would come to me and was there with a new key within two minutes! The gym was excellent, with so many machines and spaces for everything, including a semi-private area for yoga/pilates. Breakfast was great; I especially loved the fresh-pressed juice options. I had mentioned my love of the oatmeal at check-in, and the next day, the chef emailed me the recipe! I wish all Ritz Carltons offered this level of service and excellence, but until they do, I'll continue to proclaim the Dallas location as the best in the country!

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Breakfast

Hilton Garden Inn Downtown Dallas
4/5103 Reviews

Hilton Garden Inn Downtown Dallas

Dallas City Center Dallas|0.65km from Dallas Museum of Art
When you walk into the lobby it is welcoming, modern and clean. Unfortunately none of those feelings go any further into the hotel than that. The rooms were a bit grubby and everything was worn - the cupboard the fridge was in didn’t close properly, the air conditioning was really loud, the bedding was worn (and no longer white), the towels threadbare and the shower badly repaired (I have posted a photo of this and the towels). When we used the shower the mirror misted up and you could see what a previous resident had written on the mirror (I have posted a picture of this) - suggesting no one is cleaning the mirrors, and if they are skipping them then what else are they skipping? As for the on site restaurant, what can I say? Do not eat here. When we tried to there was a big crowd at the bar, making a lot of noise, and we were seated in the small bar area. Despite having three couples dining they seated us all in the small, crowded bar area and didn’t open the restaurant seating. The menu is very small, not many options at all, and the drinks menu shows about a tenth of the drinks they actually have. Our waitress seemed confused easily, my wife asked if they had Sierra Mist to drink and received a blank look and a puzzled ‘Mist?’ as an answer. When our food arrived my wife’s salad had some unidentified black bits in it and I found a twisted ribbon of metal in between a slice of lukewarm sausage and the soggy fries. We called the waitress over to receive more blank looks to our complaints, no apologies or suggestions of alternatives. In the end we just got up and left, saying we weren’t going to pay for a meal that we hadn’t eaten because we didn’t fancy a trip to hospital. So, dangerous food, poor service and an unpleasant environment - do yourselves a favour and do what we did, go out and eat the great Mexican food at Uno Mas around the corner.

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Top rated hotels in Dallas

Searching for hotels near Dallas Museum of Art? Compare room rates and reviews to find your ideal stay.
Dallas Marriott Downtown
4.3/5104 Reviews
Dallas City Center
I thoroughly enjoy my stay when at the Marriott downtown. I would wish the valet parking service could be swifter as I had to wait about 20 minutes for my car to arrive even after calling for it to be pulled before checking out of the hotel. Other than this, my stay was as good as it has been in the past
AC Hotel Dallas Downtown
4.2/5101 Reviews
Dallas City Center
The hotel is very nice, right in the center of the city, only ten minutes walk from Kennedy Square, bus station, Big Eye and museum! Moreover, the front desk and service ecology are very good, and the sanitation is first-class. Although Ctrip gives it a three-star rating, it is a four-star high-level hotel!
Fairmont Dallas
4.3/5117 Reviews
Dallas City Center
Our daughter and her roommate celebrated their 21st birthday at Fairmont Dallas with friends. From beginning to end, the staff was attentive to their every need to insure a special weekend was enjoyed by all. The facility, pool, and restaurants were all great and they loved the location as it was close to so many attractions. The Fairmont was excellent!
Hilton Garden Inn Downtown Dallas
4/5103 Reviews
Dallas City Center
When you walk into the lobby it is welcoming, modern and clean. Unfortunately none of those feelings go any further into the hotel than that. The rooms were a bit grubby and everything was worn - the cupboard the fridge was in didn’t close properly, the air conditioning was really loud, the bedding was worn (and no longer white), the towels threadbare and the shower badly repaired (I have posted a photo of this and the towels). When we used the shower the mirror misted up and you could see what a previous resident had written on the mirror (I have posted a picture of this) - suggesting no one is cleaning the mirrors, and if they are skipping them then what else are they skipping? As for the on site restaurant, what can I say? Do not eat here. When we tried to there was a big crowd at the bar, making a lot of noise, and we were seated in the small bar area. Despite having three couples dining they seated us all in the small, crowded bar area and didn’t open the restaurant seating. The menu is very small, not many options at all, and the drinks menu shows about a tenth of the drinks they actually have. Our waitress seemed confused easily, my wife asked if they had Sierra Mist to drink and received a blank look and a puzzled ‘Mist?’ as an answer. When our food arrived my wife’s salad had some unidentified black bits in it and I found a twisted ribbon of metal in between a slice of lukewarm sausage and the soggy fries. We called the waitress over to receive more blank looks to our complaints, no apologies or suggestions of alternatives. In the end we just got up and left, saying we weren’t going to pay for a meal that we hadn’t eaten because we didn’t fancy a trip to hospital. So, dangerous food, poor service and an unpleasant environment - do yourselves a favour and do what we did, go out and eat the great Mexican food at Uno Mas around the corner.
Residence Inn Dallas Downtown
4.5/5107 Reviews
Dallas City Center
Very good 👍, the location is very good, the room is big enough and clean and tidy! Next time I have the opportunity to continue booking, the facilities are complete, the service is warm, the parking lot next to the hotel is very convenient, and the charge is reasonable for 8 hours per 12 hours.
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
3.9/5124 Reviews
Dallas City Center
Good location at reasonable price. Rooms clean. The only issue I had was with the plugs. I had to charge my phone in the bathroom. And the fridge was missing. People at reception were very nice and accommodating

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